[Q] Wifi Error - Will not activate

[Mr_Phooey]

Hello everyone.

I'm having the same issue as quite a LOT of DHD owners, the same issue that seems to have no actual answer (I've done a lot of searching).

I get an Error whenever I try to turn on my wireless or wireless hotspot.

I have a non-rooted, no custom-ROM, Unlocked, Telus coded HTC Desire HD updated to Android 2.3.5 w/ HTC Sense 3.0. I am currently on Rogers Wireless, but the problem started while I was with Telus. I've spoken with Telus techs already, and the ones I've spoken with are completely incompetent and I'm really not sure why they work in that department. (I know it's mean but I know for a fact that most, if not all, of the Telus agents are 3rd party contracted employees that work for a contact centre, and they only get, and use, information that is provided by Telus. Most of the information is useless for these kind of issues.)

I noticed my wireless acting strange after the update came out (yes I know it was a long time ago). I had gotten the error half a dozen times, but a soft reboot would always fix it. I didn't unlock my phone until February, 2013. The issue started in... June or July 2012, I think..

I dropped my phone a couple times, landing on the left top hand corner once or twice, didn't get an error. Then one day I just wasn't able to get my wireless to work at all. Tethering worked fine until I unlocked it and moved from Telus to Rogers.

I've been unable to use wireless connectivity for half a year now, and after switching to Rogers Wireless (Telus doesn't cover the area that I now live in), I lost the 5gb data plan that I had, and only have 1gb data per month. I am quite a power user, and I now really need wireless connectivity so that I don't have to worry about going over my data limit. Sad to say but Rogers has terribly expensive plans.


I have tried:
-Cleaning battery cover contacts
-Hard reset (removing battery & waiting a few minutes before turning back on)
-Factory Reset (once, but now I'm afraid to lose all of my contacts that I can't seem to figure out how to back-up [if anyone has any advice on this off-topic, it would be nice to hear about that])
-adding IP/Gateway configuration
-Opening a ticket with HTC (I haven't had a reply from them in a week)
-Speaking to the [unknowledgable] techs at Telus
-Google
-Many android forum searches, including XDA, that lead to no actual answer, or answers that lead to custom ROMS (Which I'm trying to avoid because I can't seem to figure out how to properly install one)

I don't know what else to try, I love this phone and I don't want to have to spend $600 for a new one. (I hate contracts, and I'm currently on a month-to-month with Rogers Wireless)


If one of you can solve this problem, I swear I will give you all dah loves. :3

-MrPhooey

 

[GuyInTheCorner]

Try buying a new battery cover and sim cover can work sometimes.

Sent from my Reborn Desire HD in another dimension...
That thanks button doesn't bite

 

[Mr_Phooey]

HTC finally got back to me with a decent reply. The one who emailed me advised that I try a Wipe Cache Partition. I haven't done that yet, so I'm going to try and see what happens I suppose.

Update: Still nothing. Will have to try something else.

 

[Max-E-Moose]

Hey Phooey. I have a similar issue with my DHD and people have been about as helpful as they can be without a logcat to search for errors. Here is the thread I started on my issue: http://forum.xda-developers.com/showthread.php?t=2269203. Tried to get HTC to fix it but they were no help at all.

I suggest you make a logcat and attach it to this thread so a dev can peruse it and hopefully help you out.

 

[Mr_Phooey]

I'll definitely try that. I read through your thread and I'm starting to think that it could possibly be a hardware issue with my phone as well, seeing as the problem didn't start until I dropped it without the case on. I'm just happy DHDs have a nice sturdy construction.

Sent from my HTC Desire HD A9191 using xda app-developers app

 

[tonylee000]

Make sure the "flash" panel is secure (gps antennae are behind it - wifi too maybe, not sure). Tethering can be detect by a phone network so wouldnt surprise me if they could stop it too! Contacts can be automatically backed up with your google account in settings/accounts/google and make sure contacts is ticked, as a secondary precaution you could use something like "my backup" off google play to backup things like contacts calendar entrys call log etc and also the apps you have installed.
https://play.google.com/store/apps/details?id=com.rerware.android.MyBackup

If you go down the route of rooting you could try different roms to see if the problem persists across severel roms and if so then that would indicate a hardware issue

 

[kidiboy101]

hello....
i have htc desire hd.
it is showing wifi error since i have dropped it from my hand.
since then i have tried something but did'nt work.i don't how to solve it.
if someone knows the solution for it then plz help.
THANK YOU!!!!!!

 

[kingjosephus]

Hello all, am looking for a parnter who knows how to repairs phones and who is ready to extend his or her business in Sierra Leone, West Africa.

Josephus Sankoh
+23276546804
[email protected]

 

[BigPacman]

Exactly what has happened to me and my old (but faithful) HTC Desire. Did you get a solution?
(I am going to try this htcdesireforum.com/htc-desire-troubleshooting/wifi-'error'-after-installing-android-2-2/msg9369/#msg9369 )

 

[tnkplus]

Dialling a code worked for me.

Hello everyone.

I'm having the same issue as quite a LOT of DHD owners, the same issue that seems to have no actual answer (I've done a lot of searching).

I get an Error whenever I try to turn on my wireless or wireless hotspot.

I have a non-rooted, no custom-ROM, Unlocked, Telus coded HTC Desire HD updated to Android 2.3.5 w/ HTC Sense 3.0. I am currently on Rogers Wireless, but the problem started while I was with Telus. I've spoken with Telus techs already, and the ones I've spoken with are completely incompetent and I'm really not sure why they work in that department. (I know it's mean but I know for a fact that most, if not all, of the Telus agents are 3rd party contracted employees that work for a contact centre, and they only get, and use, information that is provided by Telus. Most of the information is useless for these kind of issues.)

I noticed my wireless acting strange after the update came out (yes I know it was a long time ago). I had gotten the error half a dozen times, but a soft reboot would always fix it. I didn't unlock my phone until February, 2013. The issue started in... June or July 2012, I think..

I dropped my phone a couple times, landing on the left top hand corner once or twice, didn't get an error. Then one day I just wasn't able to get my wireless to work at all. Tethering worked fine until I unlocked it and moved from Telus to Rogers.

I've been unable to use wireless connectivity for half a year now, and after switching to Rogers Wireless (Telus doesn't cover the area that I now live in), I lost the 5gb data plan that I had, and only have 1gb data per month. I am quite a power user, and I now really need wireless connectivity so that I don't have to worry about going over my data limit. Sad to say but Rogers has terribly expensive plans.


I have tried:
-Cleaning battery cover contacts
-Hard reset (removing battery & waiting a few minutes before turning back on)
-Factory Reset (once, but now I'm afraid to lose all of my contacts that I can't seem to figure out how to back-up [if anyone has any advice on this off-topic, it would be nice to hear about that])
-adding IP/Gateway configuration
-Opening a ticket with HTC (I haven't had a reply from them in a week)
-Speaking to the [unknowledgable] techs at Telus
-Google
-Many android forum searches, including XDA, that lead to no actual answer, or answers that lead to custom ROMS (Which I'm trying to avoid because I can't seem to figure out how to properly install one)

I don't know what else to try, I love this phone and I don't want to have to spend $600 for a new one. (I hate contracts, and I'm currently on a month-to-month with Rogers Wireless)


If one of you can solve this problem, I swear I will give you all dah loves. :3

-MrPhooey

----
I had the same Wifi error on my phone when I try to turn ON it showed me "Error" . MAC Address was also showed " unavailable ".
Try dialling *#*#526#*#* on the phone keypad. This worked for me.

HTC Desire HD A9191 (Ace) DHD Gingerbred 2.3.5 Stock ROM