[Q] XT926 Stuck on Bootloader/Eye

[ExPwN]

Hey guys, my phone is stuck on the Droid BL with the eye thing on it. I tried to post a picture, but since this is a new account it won't let me. The phone is completely stock, no CWM, no root, no ANYTHING. I know I can factory reset it to try and make it work again, but I need the pictures from it for the previous owner. Is there any way to recover anything, or will I have to wipe to stock to have it work again?

 

[billycar11]

Hey guys, my phone is stuck on the Droid BL with the eye thing on it. I tried to post a picture, but since this is a new account it won't let me. The phone is completely stock, no CWM, no root, no ANYTHING. I know I can factory reset it to try and make it work again, but I need the pictures from it for the previous owner. Is there any way to recover anything, or will I have to wipe to stock to have it work again?

power + vol up and down
then go to recovery
then vol up and down and select factory reset

 

[ExPwN]

power + vol up and down
then go to recovery
then vol up and down and select factory reset

Obviously you didn't read my post. I KNOW I can do that, but I need the pictures for the previous owner. I'm not an idiot.

 

[billycar11]

okay when booting hold both volume + and - that should get you in safe mode you can tell by the watermark on the bottom.

also if this does work you can sbf with rsd lite and delete the part of the script that says user data and get var this will keep all the data on the phone and only re flash the system

 

[ExPwN]

okay when booting hold both volume + and - that should get you in safe mode you can tell by the watermark on the bottom.
View attachment 2744200
also if this does work you can sbf with rsd lite and delete the part of the script that says user data and get var this will keep all the data on the phone and only re flash the system

Thanks, I'll try it when I get home

 

[ExPwN]

okay when booting hold both volume + and - that should get you in safe mode you can tell by the watermark on the bottom.
View attachment 2744200
also if this does work you can sbf with rsd lite and delete the part of the script that says user data and get var this will keep all the data on the phone and only re flash the system

Ok so I'm not sure when I hold the buttons. If I hold all three while booting it takes me to the boot mode selection menu. Also, what is sbf and rsd lite? I've never done anything with this phone before.

 

[billycar11]

Ok so I'm not sure when I hold the buttons. If I hold all three while booting it takes me to the boot mode selection menu. Also, what is sbf and rsd lite? I've never done anything with this phone before.

http://www.talkandroid.com/guides/beginner/how-to-boot-your-android-phone-or-tablet-into-safe-mode-for-troubleshooting/
You don't push all three just the volume up and down buttons

 

[ExPwN]

http://www.talkandroid.com/guides/beginner/how-to-boot-your-android-phone-or-tablet-into-safe-mode-for-troubleshooting/
You don't push all three just the volume up and down buttons

It didn't work. Still stuck on the eye. I guess I'll tell her they're gone unless there's something else I can try?

 

[bweN diorD]

It didn't work. Still stuck on the eye. I guess I'll tell her they're gone unless there's something else I can try?

i may be able to help, i have a couple questions.
-do you know how it got stuck like this? any details may be helpful
-if i give you a modified one click script to use, do you know how to put the phone into fastboot and have the moto drivers setup on your pc to use it?
sorry if thats a dumb question, but this will go faster if i know what you know.

 

[ExPwN]

i may be able to help, i have a couple questions.
-do you know how it got stuck like this? any details may be helpful
-if i give you a modified one click script to use, do you know how to put the phone into fastboot and have the moto drivers setup on your pc to use it?
sorry if thats a dumb question, but this will go faster if i know what you know.

She said that it just rebooted itself while she was on an app one day, and it was fine for a day, then it died and it wouldn't boot back up. She said she got it to boot ONCE (WHY THE **** DIDN'T SHE BACK IT UP THEN) and then she rebooted and it wouldn't start.

Yes I know how to do FB and I do have the moto drivers already.

 

[bweN diorD]

She said that it just rebooted itself while she was on an app one day, and it was fine for a day, then it died and it wouldn't boot back up. She said she got it to boot ONCE (WHY THE **** DIDN'T SHE BACK IT UP THEN) and then she rebooted and it wouldn't start.

Yes I know how to do FB and I do have the moto drivers already.

ok, im uploading the file, it will be about an hour.
its not guaranteed to work but i think it will. i removed the wiping commands so it should reflash everything stock but not touch the data partition, again not guaranteed but i removed the commands.
ill post back when its done.

 

[ExPwN]

ok, im uploading the file, it will be about an hour.
its not guaranteed to work but i think it will. i removed the wiping commands so it should reflash everything stock but not touch the data partition, again not guaranteed but i removed the commands.
ill post back when its done.

So what am I doing, flashing a modified firmware?

 

[bweN diorD]

So what am I doing, flashing a modified firmware?

no, its 100% stock. its just going to re-flash the key partitions and should not touch data which is a different partition. im hoping you just have a corrupt file that will be replaced by the re-flash.
if this doesnt work, i have one more idea to use rsd, but i will have to give you another modified file.
im optimistic the utility will work though and we wont have to try rsd.

 

[ExPwN]

no, its 100% stock. its just going to re-flash the key partitions and should not touch data which is a different partition. im hoping you just have a corrupt file that will be replaced by the re-flash.
if this doesnt work, i have one more idea to use rsd, but i will have to give you another modified file.
im optimistic the utility will work though and we wont have to try rsd.

So what do I use to flash this firmware? Odin or something else?

 

[bweN diorD]

So what do I use to flash this firmware? Odin or something else?

no, its a 1 click utility. you just put the phone into ap fastboot, connect to your pc, then open the utility and follow the instructions. its very simple. i removed everything from the utility except the option you need.

 

[ExPwN]

no, its a 1 click utility. you just put the phone into ap fastboot, connect to your pc, then open the utility and follow the instructions. its very simple. i removed everything from the utility except the option you need.

Sweet, thanks!

 

[bweN diorD]

Sweet, thanks!

ok mediafire is not playing nice today and restarted my upload.
lets do this another way.
download this file http://www.mediafire.com/view/vda0q55kocydsci/WindowsUtility.bat
then download this one http://www.mediafire.com/download/ucae9ljgfpda2jc/DROID_RAZR_HD_Utility_1.34.rar

extract the second file to your desktop (its already in a folder), inside near the bottom is a "windows utility" file, delete it then copy the first file i posted in its place.
next follow the instructions in my other post to flash then double click the windowsutility file to start the utility and follow the instructions.

 

[ExPwN]

ok mediafire is not playing nice today and restarted my upload.
lets do this another way.
download this file http://www.mediafire.com/view/vda0q55kocydsci/WindowsUtility.bat
then download this one http://www.mediafire.com/download/ucae9ljgfpda2jc/DROID_RAZR_HD_Utility_1.34.rar

extract the second file to your desktop (its already in a folder), inside near the bottom is a "windows utility" file, delete it then copy the first file i posted in its place.
next follow the instructions in my other post to flash then double click the windowsutility file to start the utility and follow the instructions.

It just says waiting on device

 

[bweN diorD]

It just says waiting on device

hmm, thats not good
your on the fastboot screen? phone should have a bunch of text including "device is locked, status code(some number)" should also say on the phone "usb-connected" etc etc
latest moto drivers?
try a different usb port, usb 2 port not 3
try a different usb cable

one of those items is usually the problem

 

[ExPwN]

hmm, thats not good
your on the fastboot screen? phone should have a bunch of text including "device is locked, status code(some number)" should also say on the phone "usb-connected" etc etc
latest moto drivers?
try a different usb port, usb 2 port not 3
try a different usb cable

one of those items is usually the problem

I used a different cable. The one I was using was charge only for some reason. I'm waiting for it to finish now