[Q] Zune - Cannot connect to phone

[sparkymark75]

I got my Samsung Omnia 7 yesterday and have been unable to get Zune to recognise it.

My Windows 7 PC recognises it, the drivers are installed fine. I've read about the issue with the corrupt certificate but no certificate ever gets created.

I've followed the advice on a blog which was to delete the folder at C:\Users\<USER>\AppData\Roaming\Microsoft\Crypto\RSA\, the folder get's recreated but still Zune fails to see me phone.

Is there anything else I can try? My phone is pre-NoDo status and is telling me there are updates but I can't get it hooked up to Zune to transfer music, update, etc

 

[dkp1977]

I got my Samsung Omnia 7 yesterday and have been unable to get Zune to recognise it.

My Windows 7 PC recognises it, the drivers are installed fine. I've read about the issue with the corrupt certificate but no certificate ever gets created.

I've followed the advice on a blog which was to delete the folder at C:\Users\<USER>\AppData\Roaming\Microsoft\Crypto\RSA\, the folder get's recreated but still Zune fails to see me phone.

Is there anything else I can try? My phone is pre-NoDo status and is telling me there are updates but I can't get it hooked up to Zune to transfer music, update, etc

This may sound a little strange, but I saw several posts where similar problems have been solved this way:

did you try a different usb port?

 

[sparkymark75]

This may sound a little strange, but I saw several posts where similar problems have been solved this way:

did you try a different usb port?

Yeah, tried all 3 USB ports on my laptop. The phone is picked up in Windows by all of them but still the same in Zune If I plug the phone in then Zune starts so it's detecting the phone but doesn't get any further.

 

[munkeyphyst]

Updated Zune?

Sent from my SGH-i917 using XDA Windows Phone 7 App

 

[sparkymark75]

Updated Zune?

Sent from my SGH-i917 using XDA Windows Phone 7 App

I downloaded Zune on Saturday so I thought I had the latest version. I'm going to try the password solution. My account is a domain account so getting it back to using my original password is a bit of a pain because of the password policy on the domain but the net admins are going to let me reset it tomorrow.

My password hasn't changed since I installed Zune but it has changed once since I got this laptop.

 

[sparkymark75]

OK, so I've had my domain password set back to what it originally was but still no joy. The folder get's created in C:\Users\<USER>\AppData\Roaming\Microsoft\Crypto\RSA but no certificate gets created in my personal store.

Is there no way to manually create the cert?

 

[sparkymark75]

SOLVED: Turns out it was a piece of software called CoSign which is installed on my work laptop which deals with digital signatures. It had taken control of my personal cert store.

Uninstalling it has resolved the issue.

 

[zaidyft]

No Need Hard Reset!

Hi all who has this problem.(Even to myself before I did this.)

New fix WITHOUT A HARD RESET LIKE ABOVE SOLUTIONS!

Hope you are looked at this before doing a Hard Reset.

1) Start up diagnostics

OR

Call ##634# (if you dont got the diagnostic "app" in the apps homepage

2) UNPLUG IF YOU HAVE THE PHONE PLUGGED

3) with the Diagnostics Menu, press *#7284#

4) Press an option that is not Zune Sync(E.g. Micro USB or Modem)

DONT KEEP PRESSING THE OPTIONS. PRESS ONCE ON ONE OPTION ONLY AS IT SOMETIMES GETS F-ed Up.

5) Wait for the reboot when prompted

*AFTER REBOOT, REPEAT STEPS 1-3, At Step 4, press Zune Sync again this time, and Wait for REBOOT when prompted again. Tedious, but rewarding.

6) On the Zune software on your Windows, Press Settings at the top Right

7) Press Software in main-menu ---> General in sub-menu

8) UNCHECK "Start the Zune software when I connect a compatible device

9) Hit "Ok", exit Zune

10) CONNECT PHONE TO WINDOWS

11) Connect Phone, not in locked screen(dont know if it affects)

12) Start Zune Software.


BOOM ***** YOUR DONE!

 

[banstalker]

Found solution.
1.


If it is running, close the Zune software and disconnect your phone.

2.


Open Certificate Manager. To do this, clickStart , type certmgr.msc , and press Enter.

3.


ExpandPersonal , and then expand Certificates .

4.


Click the heading for theIssued By column to sort the column, and then look for one or more certificates that is issued to "zune-tuner://windowsphone/...".

5.


Right-click that certificate and then clickDelete . Click Yes .

6.


From theFile menu, click Exit .

7.


Start the Zune software and connect your phone to create a new certificate.