[Q] Zune stoppped connecting

[jwhitham]

I'm having trouble connecting to Zune. Got my HD7 a couple of weeks ago and it worked fine. Been waiting for GeoTrust to verify my identity so I can developer unlock the phone. Finally came through today.

But now whenever I plug the phone in Zune makes out like it's not connected. It doesn't even show up in device manager.

I've tried re-installing Zune, different USB ports different cables, different PC, hard resetting phone. 35 mins call to Microsoft support who ended up telling me to call T-Mobile... (don't think they would help too much with my O2 HTC HD7)

Anyone had similar problems?

I'm running Win7 x64 and latest version of Zune. It was connecting just the other day and I could run "Windows Phone Developer Registration" and it connected but complained registration was not yet complete (due to identity not being verified). Now it complains that phone is not connected.

Hope someone knows, it's been driving me crazy!

 

[jwhitham]

Starting to think it must be hardware. Just plugged phone into laptop that it has never been plugged into before. The phone played it's tune and started charging but not a peep out of the laptop. Same as the other two PC's nothing in Device Manager.

Think maybe the data part of the USB socket is broken, looks ok though...

 

[k_aftab]

Hi

did u connect your phone to any usb device?

i had similar problem, see my post, hope it helps.

Omnia7 Zune connection problem

regards

 

[brummiesteven]

Starting to think it must be hardware. Just plugged phone into laptop that it has never been plugged into before. The phone played it's tune and started charging but not a peep out of the laptop. Same as the other two PC's nothing in Device Manager.

Think maybe the data part of the USB socket is broken, looks ok though...

Have you tried Wireless Sync?

 

[jwhitham]

Thanks for the replies.

As far as I could tell you needed to plug it in with a cable to setup wireless sync.

Took phone back to O2 shop yesterday and swapped it for a new one.

The new one works perfectly. Seems there really was a hardware issue.

Finally got a developer registered phone