Quick Settings QR code scanner bottom is disabled after update to Android 13 on Pixel 5

[altair07gc]

Hello, community. A week ago I update my pixel 5 to the new android 13 and after that I'm unable to use the new qr code scanner bottom on quick settings, the option is disabled and I don't know how to enable it.

So I need to install a specific app or do some configuration on my phone?? I scan the qr codes with Lens and it's works fine.

Any ideas of what's happening??? Thanks in advance.

 

[andybones]

Hello, community. A week ago I update my pixel 5 to the new android 13 and after that I'm unable to use the new qr code scanner bottom on quick settings, the option is disabled and I don't know how to enable it.

So I need to install a specific app or do some configuration on my phone?? I scan the qr codes with Lens and it's works fine.

Any ideas of what's happening??? Thanks in advance.

I'm not on Android 13 but one thing that comes to mind is the "Camera access" quick settings toggle.
I'd assume that needs to be enabled as you are using the camera for QR Code.

 

[altair07gc]

I'm not on Android 13 but one thing that comes to mind is the "Camera access" quick settings toggle.
I'd assume that needs to be enabled as you are using the camera for QR Code.

Hi @andybones, thanks for the reply

And yes, the "Camera Access" quick settings option is enabled, see the screenshot I originally posted. It is above what is indicated in red color.

 

[andybones]

Hi @andybones, thanks for the reply

And yes, the "Camera Access" quick settings option is enabled, see the screenshot I originally posted. It is above what is indicated in red color.

Ahh my apologies, I didn't enlarge the picture so I missed that the toggle was enabled.

 

[Krsmqn]

Silly question, but have you tried removing the tile, and re-adding it?

I'm on A13 and mine works just fine.

 

[altair07gc]

Silly question, but have you tried removing the tile, and re-adding it?

I'm on A13 and mine works just fine.

View attachment 5698481

Hello, thanks for answering.

That was the first thing I did when I realized that the qr code scanner was disabled.

 

[alfZKI]

Did you fixed the issue yet?

 

[altair07gc]

Did you fixed the issue yet?

Hello, no man, the problem still persists, on my phone

 

[distancesprinter]

I am having this problem too. Very annoyed that A13 broke ZXing Barcode Scanner app, as I prefer the capabilities of that app to the Quick Settings tile. Not having a working QR scanner in 2023 is hard to fathom.

 

[distancesprinter]

QR code scanner black screen - Google Pixel Community

 

[distancesprinter]

Following up here. I contacted Google Support and got the following:

Clear Data of Google Play services.:

• Go to device Settings
• Tap on Apps > See all apps
• Top right corner > three dots > Show System
• (Google Play services.): Storage > Clear Data.

After trying the above step, it will download some data. So please wait for a couple of hours and then restart the device and then test.

I had tried these steps before contacting Google Support, but I must not have waited long enough for data to download. When I rebooted today and checked, the thing seemed to be working. Very odd, but perhaps patience is needed.