Question Random reboots

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skyman631

Member
Nov 4, 2016
19
10
58
Google Pixel 5
Google Pixel 6 Pro
Did you transfer your old phone over with a cable, or backup, or did you start "fresh"?

Maybe we can narrow it down if it's software or hardware problem.
I used a cable to set up my 6 pro, but after the reboots I did a factory reset and left it with factory apps only, and it still randomly rebooted.

Starting to get worried now that there are several more folks with the same issue.
 

Morgrain

Senior Member
Aug 4, 2015
893
965
I used a cable to set up my 6 pro, but after the reboots I did a factory reset and left it with factory apps only, and it still randomly rebooted.

Starting to get worried now that there are several more folks with the same issue.
At this point my best guess would be a software glitch, probably to do with Android 12. Would be interesting to know which versions you guys are running.

My P6 Pro is still on the old pre-release one (no update yet), meaning 210817.015

You can find that out under Settings -> About phone -> scroll down until you see Build number (last line)
 

Morgrain

Senior Member
Aug 4, 2015
893
965
I noticed something interesting, after the random reboots, I got kicked out of my creditcard/banking app, it said that my "security ID features blabla something" had changed and that I would need to re-login and had to enable biometrics again (doesn't happen after a "normal" reboot). Anyone else experienced this? Maybe it is unrelated, will edit this if I should get another random reboot and will see if that happens again. At this point, my best guess would still be a software glitch, maybe something to do with Tensor & the new Titan M2.

By the way (cuz of this security whatever), my phone is not yet rooted, bootloader is still locked. So it's not caused on my end.
 

cloudraker

Senior Member
Dec 2, 2011
262
71
Lafayette, In
Google Pixel 6 Pro
Mh, okey. I came from a Pixel 4 XL and transferred everything over with cable.
One thing I didn't mention and that I haven't seen mention ned in this thread is which devices people have. Don't judge me, by no am using an AT&T variant, not the carrier unlocked version. I'm guessing most others are using the unlocked version, but still wanted to toss that out.
 

Morgrain

Senior Member
Aug 4, 2015
893
965
One thing I didn't mention and that I haven't seen mention ned in this thread is which devices people have. Don't judge me, by no am using an AT&T variant, not the carrier unlocked version. I'm guessing most others are using the unlocked version, but still wanted to toss that out.
Jep, I am using the unlocked version (EU).
 

kboya

Senior Member
Apr 25, 2010
727
173
Google Pixel 6 Pro
Google Pixel 6
Hilariously I have just had a random reboot not even a reboot just a shutdown that then when I started the phone again started perfectly. It was at the point when I was on WhatsApp with a mistaken opening of the camera.
I've been voice typing, dictation and all the time. And using that in WhatsApp and various other apps including this one. It was only when I opened that camera mistakenly in WhatsApp that I had that shutdown. I'll keep an eye on this and see what happens.

Edit call on. I've just tried to replicate and I cannot. And by the way call on is supposed to mean: 😂 😂 😂
.
Another edit. I've just had another crash when I returned to the WhatsApp and then tried to move from the camera which is still active back to chat. The whole thing crashed. This is my first experience of this and it seems to only work in WhatsApp but not necessarily all the time. Happy days
 
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Morgrain

Senior Member
Aug 4, 2015
893
965
Hilariously I have just had a random reboot not even a reboot just a shutdown that then when I started the phone again started perfectly. It was at the point when I was on WhatsApp with a mistaken opening of the camera.
I've been voice typing, dictation and all the time. And using that in WhatsApp and various other apps including this one. It was only when I opened that camera mistakenly in WhatsApp that I had that shutdown. I'll keep an eye on this and see what happens.

Edit call on. I've just tried to replicate and I cannot. And by the way call on is supposed to mean: 😂 😂 😂
.
Another edit. I've just had another crash when I returned to the WhatsApp and then tried to move from the camera which is still active back to chat. The whole thing crashed. This is my first experience of this and it seems to only work in WhatsApp but not necessarily all the time. Happy days
I also had some minor hickups/app freezes, especially Outlook sometimes doesn't want to show me my e-mails, even though GMail works without a problem, but no UI crash yet. It's probably more Android12 related, than P6 Pro related.

Do you also run the old firmware?
 

Morgrain

Senior Member
Aug 4, 2015
893
965
I just had another random reboot this evening, phone was idle laying next to me. Login to my creditcard app still works with fingerprint enabled, so these two things are probably not connected.
 
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Morgrain

Senior Member
Aug 4, 2015
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Small status update: Today I had no reboots. Didn't use the phone much, maybe 2h SoT, phone was mostly lying idle. No major app update, no firmware update (still running pre-release .015) - still no idea what this problem is exactly or if it fixed itself.

Strangely enough, there seem to be four types of "reboots"

1. Some people here (and over in a Pixel 6 non Pro group) experience app crashes under little load (Telegram, opening camera), followed by blackscreen & followed by reboot after circa. 1 minute
2. Some people (like me) experience only random reboot whilst the phone is idle and doing "nothing"
3. Some people experience app crashes under high load (gaming, videoshooting...) followed by UI crash WITHOUT reboot
4. Some people experience app crashes under high load followed by reboots

Not sure if these problems are connected, or which of them might be hardware or software related.

What is clear, for sure, is that none of these issues should exist in the first place ./

The pixel 6 non Pro group:
-> https://forum.xda-developers.com/t/random-reboot-any-pixel-6-non-pro-users-affected.4354103
 
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kboya

Senior Member
Apr 25, 2010
727
173
Google Pixel 6 Pro
Google Pixel 6
I also had some minor hickups/app freezes, especially Outlook sometimes doesn't want to show me my e-mails, even though GMail works without a problem, but no UI crash yet. It's probably more Android12 related, than P6 Pro related.

Do you also run the old firmware?
These are my first experiences of any shutdowns. Any crashes? Nothing else to report. I've not experienced any others

To be fair, they've not happened again. And yes, these things should not be happening at all. I'm waiting for all sorts of apps to update properly for Android 12 and the usual bugs. Thus far, I'm quite convinced it's all software related.
 

Morgrain

Senior Member
Aug 4, 2015
893
965
These are my first experiences of any shutdowns. Any crashes? Nothing else to report. I've not experienced any others

To be fair, they've not happened again. And yes, these things should not be happening at all. I'm waiting for all sorts of apps to update properly for Android 12 and the usual bugs. Thus far, I'm quite convinced it's all software related.
I just talked for a while with a Google rep and he said that they are not aware of any reboot problems, no people over at Google Forums have reported such a thing. "We do not monitor Reddit or XDA" - so he said he opened a support ticket to the responsible team and they would look into it, he also asked that I / we report/feedback this under -> Settings -> Tips & Support -> Feedback.

We also talked about a lens flare problem, that at least the Pixel 6 Pro has. If you shot some photos where the sun is directly shining into the camera, you might want to re-check them. Most of mine have either some sort of big circular green dot in them, or a big beam of light like in a phone with a very bad HDR processing. It seems to be some sort of software glitch, he also reported that.

So hopefully those things can get fixed.
 

strongerlamb

New member
Nov 1, 2021
1
0
I had the random reboots/shutdowns from the moment I set it up. Opened the box (black 512gb - Aus model unlocked), ran through the setup including the November update, it shut it self down. It would shutdown a couple of times an hour from then onwards. The main triggers I noticed were it being put in my pocket, which guaranteed it would switch off, using the fingerprint sensor and opening the camera (I didn't get a single photo...). Tried a factor reset and i couldn't complete the setup process as it would crash before I could finish it.

Started a chat with google support on Thursday night, phone picked up by courier the next morning and apparently my replacement is enroute.
 

skyman631

Member
Nov 4, 2016
19
10
58
Google Pixel 5
Google Pixel 6 Pro
Ok, so after rebooting many times Friday, my 6 pro has not rebooted on its own since Saturday morning. Since hardware does not heal itself, it seems an update of an app or some of the stuff that Google updates without telling us fixed the problem.

Have any of you who were experiencing similar issues noticed that it cleared up?

They haven't shipped my replacement unit yet and I'm thinking I should cancel it now.
 
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cloudraker

Senior Member
Dec 2, 2011
262
71
Lafayette, In
Google Pixel 6 Pro
Well I was hoping to update myself in this thread and see if anyone had any solutions as my rebooting has gotten completely out of hand.
I was using Android auto Monday and the song suddenly stopped and I looked down to see the boot animation. About 30 minutes later I went to unlock the screen and it appeared to lock up. About 20 seconds later, again with the boot animation. It did it at l ast four more times yesterday. Once while trying to launch the camera it did it again. Since I got the phone there has yet to be a morning where it didn't tell me that the PIN was required after a restart.
This morning my alarm didn't go off but my wife's did (set for the same time). When I rolled over to look at my phone, the always on display and as on but where the fingerprint logo usually is, there was a padlock. I assume that's the image displayed when you have a PIN but no fingerprint setup. Anyways the phone was unresponsive and yet again, boot logo about the 0 seconds later. This time however it got stuck on the "G" screen with a little line moving under it. It stayed that way for almost ten minutes until I held the power button for 30 seconds.
 
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  • 3
    Just wanted to pop in and give a little follow up. Received a replacement device 2 days ago. I did migrate everything over from the device that had been randomly rebooting a minimum of 4 times a day, but typically more. This new device has ran flawlessly for 2 straight days without issue. Its my opinion that theres some sort of hardware issue on some of the devices causing this problem, but i very well could be wrong.
    2
    I don't have any issues. Do you have the November update yet?
    2
    These are my first experiences of any shutdowns. Any crashes? Nothing else to report. I've not experienced any others

    To be fair, they've not happened again. And yes, these things should not be happening at all. I'm waiting for all sorts of apps to update properly for Android 12 and the usual bugs. Thus far, I'm quite convinced it's all software related.
    I just talked for a while with a Google rep and he said that they are not aware of any reboot problems, no people over at Google Forums have reported such a thing. "We do not monitor Reddit or XDA" - so he said he opened a support ticket to the responsible team and they would look into it, he also asked that I / we report/feedback this under -> Settings -> Tips & Support -> Feedback.

    We also talked about a lens flare problem, that at least the Pixel 6 Pro has. If you shot some photos where the sun is directly shining into the camera, you might want to re-check them. Most of mine have either some sort of big circular green dot in them, or a big beam of light like in a phone with a very bad HDR processing. It seems to be some sort of software glitch, he also reported that.

    So hopefully those things can get fixed.
    2
    Weird unexplainable OS crashes like that are usually due to faulty hardware, potentially RAM
    I am inclined to agree here, but my years of working with Windows and Android incl. rooting and using custom roms and kernels want to disagree here. There can be half a gazillion software based reasons for an OS crash, especially with a buggy release like Android 12. Not sure if you participated the beta, but it reminded me of Windows 11. There was a buggy beta build with about 100 bugs, they fixed 20, called it a day and released it. Now we new P6 owners can play beta testers Volume 2 for Google.

    One very important thing here is also: Did you guys set up your phone "clean" or did you copy over your old phone by cable or did you use backup?

    Any of these things can cause issues.

    I, for example, used a cable to transfer all file and apps from my P4 XL to my P6 Pro. It's possible that this is the rootcause for some issues, or maybe it's not. Maybe there are even problems that occur only if you transfer your files from specific phone models to this one, you never know.
    2
    My replacement P6P arrives today. Keeping my fingers firmly crossed this ends my reboot problem.