Random shutdown?

darko454

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Jul 6, 2010
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Hey everyone.
My Moto G4 is randomly shutting down during any video play back! Is anybody having the same issue?
Im on Resurrection remix 7.1.2 r29. Could It be a battery problem?
 
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Ayan Uchiha Choudhury

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Dec 30, 2013
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which variant phone?
which gapps installed?
is it on stock kernel? if not what kernel?
is it underclocked?
is xposed installed on it?
what were you doing before doing youtube playback?
was your battery very hot just before shutdown?
lastly could you care to give proper logs if possible just before reboot?

i have used rr 7.1.2 for a long time. 0 problems i had. so if no one responds do a clean flash once
 

darko454

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Jul 6, 2010
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It's the ROM fualt,after the issue happens grab a log and send it to the the ROM thread, the developers of the ROM might be able to solve this issue

Sent from my Moto G4 Plus using Tapatalk
Well I did a clean install. It still shuts off. How can I do a logcat?
I have never done it before? Thanks
 

strongst

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What do you mean? How do I grep last_kmsg? Sorry I'm a noob on this.
Sorry, was a typo. You need from the folder sys/fs/pstore/
The files console-ramoops-0 and dmesg-ramoops-0 right after the reboot happens.

With which app did you watch video after clean installation? And you have really did a clean installation without any mods or 3rd party apps? Which gapps version did you use?

You didn't answer the questions https://forum.xda-developers.com/moto-g4-plus/help/random-shutdown-t3706612/post74551551
 
Last edited:

darko454

Senior Member
Jul 6, 2010
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which variant phone?
which gapps installed?
is it on stock kernel? if not what kernel?
is it underclocked?
is xposed installed on it?
what were you doing before doing youtube playback?
was your battery very hot just before shutdown?
lastly could you care to give proper logs if possible just before reboot?

i have used rr 7.1.2 for a long time. 0 problems i had. so if no one responds do a clean flash once
Gapps version: open_gapps-arm-7.1-micro-20171119
Kernel version: Linux version 3.10.107- Resurrected -Kernel.
Haven't touched clock settings.
No xposed installed
Battery was not hot.
Is there any special instructions on how to get the log?
 

strongst

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Gapps version: open_gapps-arm-7.1-micro-20171119
Kernel version: Linux version 3.10.107- Resurrected -Kernel.
Haven't touched clock settings.
No xposed installed
Battery was not hot.
Is there any special instructions on how to get the log?
You should read my post above yours. I gave you detailed instructions on how to get the logs
 

darko454

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Jul 6, 2010
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It doesn't reboot, it just shuts off. I checked everything as you said. Navigated to sys/fs/pstore and the only file is annotate-ramoops-0. Another thing I noticed is when I have it connected to the charger it doesn't shut off at all. Any ideas
 
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strongst

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It doesn't reboot, it just shuts off. I checked everything as you said. Navigated to sys/fs/pstore and the only file is annotate-ramoops-0. Another thing I noticed is when I have it connected to the charger it doesn't shut off at all. Any ideas
I have those files even when not shutting down or reboot. It can be a battery problem too, keep that in mind!
 

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ADITYA_KUMAR

Senior Member
Jul 22, 2017
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Bareilly
I have those files even when not shutting down or reboot. It can be a battery problem too, keep that in mind!
Bro i am also having the shutdown problem while playing something via phone's speakers. It may be a hardware problem. I don't have the files u mention after powering on my phone.
Do you have any idea what is the problem? Plzz help.
 

ADITYA_KUMAR

Senior Member
Jul 22, 2017
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Bareilly
Maybe a hardware problem as you think., but you should give details :D
Sometimes while playing songs, videos etc. on speakers of the phone. The phone automatically shut down. We don't have the file you mentioned. What other details i can provide? Thanks bro for looking into our problem. What other details you need?
 

strongst

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