Random shutdown?

[darko454]

Hey everyone.
My Moto G4 is randomly shutting down during any video play back! Is anybody having the same issue?
Im on Resurrection remix 7.1.2 r29. Could It be a battery problem?

 

[Vg.surya]

Mee to same problem u have any ideas....?

 

[Snekxs]

It's the ROM fualt,after the issue happens grab a log and send it to the the ROM thread, the developers of the ROM might be able to solve this issue

Sent from my Moto G4 Plus using Tapatalk

 

[Ayan Uchiha Choudhury]

which variant phone?
which gapps installed?
is it on stock kernel? if not what kernel?
is it underclocked?
is xposed installed on it?
what were you doing before doing youtube playback?
was your battery very hot just before shutdown?
lastly could you care to give proper logs if possible just before reboot?

i have used rr 7.1.2 for a long time. 0 problems i had. so if no one responds do a clean flash once

 

[strongst]

It's the ROM fualt,after the issue happens grab a log and send it to the the ROM thread, the developers of the ROM might be able to solve this issue

I was watching hours of video with mx player and 321 player without any problems. Even Youtube app is working. All the latest build.

 

[darko454]

It's the ROM fualt,after the issue happens grab a log and send it to the the ROM thread, the developers of the ROM might be able to solve this issue

Sent from my Moto G4 Plus using Tapatalk

Well I did a clean install. It still shuts off. How can I do a logcat?
I have never done it before? Thanks

 

[strongst]

Well I did a clean install. It still shuts off. How can I do a logcat?
I have never done it before? Thanks

You need to grep last_kmsg in Nougat roms from sys/fs/pstore/console-ramoops-0

 

[darko454]

You need to grep last_kmsg in Nougat roms from sys/fs/pstore/console-ramoops-0

What do you mean? How do I grep last_kmsg? Sorry I'm a noob on this.

 

[strongst]

What do you mean? How do I grep last_kmsg? Sorry I'm a noob on this.

Sorry, was a typo. You need from the folder sys/fs/pstore/
The files console-ramoops-0 and dmesg-ramoops-0 right after the reboot happens.

With which app did you watch video after clean installation? And you have really did a clean installation without any mods or 3rd party apps? Which gapps version did you use?

You didn't answer the questions https://forum.xda-developers.com/moto-g4-plus/help/random-shutdown-t3706612/post74551551

 

[darko454]

which variant phone?
which gapps installed?
is it on stock kernel? if not what kernel?
is it underclocked?
is xposed installed on it?
what were you doing before doing youtube playback?
was your battery very hot just before shutdown?
lastly could you care to give proper logs if possible just before reboot?

i have used rr 7.1.2 for a long time. 0 problems i had. so if no one responds do a clean flash once

Gapps version: open_gapps-arm-7.1-micro-20171119
Kernel version: Linux version 3.10.107- Resurrected -Kernel.
Haven't touched clock settings.
No xposed installed
Battery was not hot.
Is there any special instructions on how to get the log?

 

[strongst]

Gapps version: open_gapps-arm-7.1-micro-20171119
Kernel version: Linux version 3.10.107- Resurrected -Kernel.
Haven't touched clock settings.
No xposed installed
Battery was not hot.
Is there any special instructions on how to get the log?

You should read my post above yours. I gave you detailed instructions on how to get the logs

 

[darko454]

You should read my post above yours. I gave you detailed instructions on how to get the logs

I have attached the only file on sys/fs/pstore/. Am I missing something?

 

[strongst]

I have attached the only file on sys/fs/pstore/. Am I missing something?

Ok, last try... Please read which files exactly needed and don't upload other files. Read my post exactly please. The mentioned files need to be captured after the reboot you described happens! Otherwise nobody can help you.

 

[darko454]

It doesn't reboot, it just shuts off. I checked everything as you said. Navigated to sys/fs/pstore and the only file is annotate-ramoops-0. Another thing I noticed is when I have it connected to the charger it doesn't shut off at all. Any ideas

 

[ygorcostta]

same problem here :'(

 

[strongst]

It doesn't reboot, it just shuts off. I checked everything as you said. Navigated to sys/fs/pstore and the only file is annotate-ramoops-0. Another thing I noticed is when I have it connected to the charger it doesn't shut off at all. Any ideas

I have those files even when not shutting down or reboot. It can be a battery problem too, keep that in mind!

 

[ADITYA_KUMAR]

I have those files even when not shutting down or reboot. It can be a battery problem too, keep that in mind!

Bro i am also having the shutdown problem while playing something via phone's speakers. It may be a hardware problem. I don't have the files u mention after powering on my phone.
Do you have any idea what is the problem? Plzz help.

 

[strongst]

Bro i am also having the shutdown problem while playing something via phone's speakers. It may be a hardware problem. I don't have the files u mention after powering on my phone.
Do you have any idea what is the problem? Plzz help.

Maybe a hardware problem as you think., but you should give details

 

[ADITYA_KUMAR]

Maybe a hardware problem as you think., but you should give details

Sometimes while playing songs, videos etc. on speakers of the phone. The phone automatically shut down. We don't have the file you mentioned. What other details i can provide? Thanks bro for looking into our problem. What other details you need?

 

[strongst]

Sometimes while playing songs, videos etc. on speakers of the phone. The phone automatically shut down. We don't have the file you mentioned. What other details i can provide? Thanks bro for looking into our problem. What other details you need?

Same as here https://forum.xda-developers.com/moto-g4-plus/help/random-shutdown-t3706612/post74551551