Random Switch-Offs

[schnidex]

Sad face time. I've had numerous problems with my ZL - the mic cutting out, crackling quality on speakerphone, the proximity sensor being in the wrong place for left handed people.. but now, it's much worse.

My phone is randomly turning itself off. I am rooted and have CM running, but that doesn't seem to be the issue. It started a day or two after updating from CM10.2 to CM10.2.1, but I've downgraded to CM10.2 again and it's still happening. It was a complete wipe and reinstall - no luck. There doesn't seem to be any consistent cause for it.

The phone just switches off mid-use, and will only partially turn back on. It will either show the Sony logo, then die again. Or it will get halfway through booting the CM logo, and then switch off again, immediately to a black screen. It seems to boot back up again better if plugged in, but not always.

To be honest, I think this is a hardware fault and will have to go in for repair. The ZL never launched in the UK, so I think this is going to cause me even more problems. Sad face again.

Any help or advice appreciated, but I think my ZL is dying.

schnide

 

[khachanedhaval]

xperia zl random off

Sad face time. I've had numerous problems with my ZL - the mic cutting out, crackling quality on speakerphone, the proximity sensor being in the wrong place for left handed people.. but now, it's much worse.

My phone is randomly turning itself off. I am rooted and have CM running, but that doesn't seem to be the issue. It started a day or two after updating from CM10.2 to CM10.2.1, but I've downgraded to CM10.2 again and it's still happening. It was a complete wipe and reinstall - no luck. There doesn't seem to be any consistent cause for it.

The phone just switches off mid-use, and will only partially turn back on. It will either show the Sony logo, then die again. Or it will get halfway through booting the CM logo, and then switch off again, immediately to a black screen. It seems to boot back up again better if plugged in, but not always.

To be honest, I think this is a hardware fault and will have to go in for repair. The ZL never launched in the UK, so I think this is going to cause me even more problems. Sad face again.

Any help or advice appreciated, but I think my ZL is dying.

schnide

having same problem with my xperia zl within 1 month of purchase...its battery problem....i had sent my phone to service center they replaced my phone with new one.....now its working fine...

 

[schnidex]

having same problem with my xperia zl within 1 month of purchase...its battery problem....i had sent my phone to service center they replaced my phone with new one.....now its working fine...

Thanks - I thought it might be the battery. Was it an easy process to deal with the service centre?

 

[cristianleguiz]

Try to calibrate the battery with Google play app "battery calibration" also try a fresh install of a stock firmware for your model. Do not send the phone to a service center with CM

Enviado desde mi C6502 mediante Tapatalk

 

[khachanedhaval]

yes..i got my new phone within 15 days ....very good response from service centre...

 

[schnidex]

Try to calibrate the battery with Google play app "battery calibration" also try a fresh install of a stock firmware for your model. Do not send the phone to a service center with CM

Enviado desde mi C6502 mediante Tapatalk

Thanks for the advice.. I was going to reinstall stock and relock the bootloader etc. before sending it anywhere.

I'll give the battery calibration a try, although it'll die showing 75% of battery and having been charged for hours. So sad.

 

[cristianleguiz]

Thanks for the advice.. I was going to reinstall stock and relock the bootloader etc. before sending it anywhere.

I'll give the battery calibration a try, although it'll die showing 75% of battery and having been charged for hours. So sad.

Yes go back to stock firmware and kernel relock etc then try again the battery calibration app.

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[cristianleguiz]

Thanks for the advice.. I was going to reinstall stock and relock the bootloader etc. before sending it anywhere.

I'll give the battery calibration a try, although it'll die showing 75% of battery and having been charged for hours. So sad.

Can you solve you problem? If you do tell us how?

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[ATRIXXIRTA]

I just started getting the same problem as well about a week and a half ago. Was running liquidsmooth, and I changed from dalvik to ART, and when it was booting back up, it shut.off. I tried to turn it on again, and it.shut.off again. I went back to Romaur (stock based rom) and Gustavos 78kernel. And still the same problem. It will just shut off, and I can't boot without being plugged in. And when it boots, it doesn't boot properly. It skips the Sony logo and goes right to the Xperia logo. Also, half.the time I can't get any service on it after it boots. Or sometimes I just lose signal randomly, but it will always show 1 bar. And it I try to make a phone call when it's in this state, the phone call won't go thru, and the app freezes and I cannot.hang up the call. Something crazy is happening. I was hoping that maybe ordering a.replacement.battery would solve the issue, but I'm starting to seriously doubt it.

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[kumar abhishek]

I just started getting the same problem as well about a week and a half ago. Was running liquidsmooth, and I changed from dalvik to ART, and when it was booting back up, it shut.off. I tried to turn it on again, and it.shut.off again. I went back to Romaur (stock based rom) and Gustavos 78kernel. And still the same problem. It will just shut off, and I can't boot without being plugged in. And when it boots, it doesn't boot properly. It skips the Sony logo and goes right to the Xperia logo. Also, half.the time I can't get any service on it after it boots. Or sometimes I just lose signal randomly, but it will always show 1 bar. And it I try to make a phone call when it's in this state, the phone call won't go thru, and the app freezes and I cannot.hang up the call. Something crazy is happening. I was hoping that maybe ordering a.replacement.battery would solve the issue, but I'm starting to seriously doubt it.

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Which version of liquidsmooth rom were you running?
Old one or new one?

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[ATRIXXIRTA]

I was using LS-KK-v3.0-2014-03-02-odin

But I don't think that has anything to do.with it. I'm having the same issues on stock

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[ATRIXXIRTA]

Here. Is something else weird that happened to me.

I've never seen cwm go multicolored like this before. Only happened the one time. But it seems like all these issues are happening out of nowhere....

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[TAL333]

Here. Is something else weird that happened to me.

I've never seen cwm go multicolored like this before. Only happened the one time. But it seems like all these issues are happening out of nowhere....

Sent from my C6503 using Tapatalk

"Rainbows" is just an annoying 'Easter egg" added to CWM a while back, not a glitch.

 

[ATRIXXIRTA]

"Rainbows" is just an annoying 'Easter egg" added to CWM a while back, not a glitch.

Ahh ok. I just assumed it was.part of the issues I was having, lol. How did I accidentally trigger it?

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[schnidex]

Can you solve you problem? If you do tell us how?

Enviado desde mi C6502 mediante Tapatalk

I sent it off to the repair centre - and while it was difficult getting a straight answer from their call centre, their engineers appear to have been fantastic.

The problem seemed to be with the battery. They replaced that, and also seem to have fixed a problem I had with the proximity sensor too.

If your phone is still in warranty and you're experiencing this issue, I would definitely recommend sending it off. I am usually pretty cynical about sending items off for repair, but I was SO impressed with what I've got back. It broke my heart to have my phone turn off unexpectedly and at the smallest action.. but now it works, and I'm in love with my ZL again.

It definitely wasn't a software problem either because I tried two versions of CM and one version of stock before they fixed it as a hardware fault. Send it off for repair!

 

[ATRIXXIRTA]

I sent it off to the repair centre - and while it was difficult getting a straight answer from their call centre, their engineers appear to have been fantastic.

The problem seemed to be with the battery. They replaced that, and also seem to have fixed a problem I had with the proximity sensor too.

If your phone is still in warranty and you're experiencing this issue, I would definitely recommend sending it off. I am usually pretty cynical about sending items off for repair, but I was SO impressed with what I've got back. It broke my heart to have my phone turn off unexpectedly and at the smallest action.. but now it works, and I'm in love with my ZL again.

It definitely wasn't a software problem either because I tried two versions of CM and one version of stock before they fixed it as a hardware fault. Send it off for repair!

Did you have to go back to stock with a relocked bootloader?

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[schnidex]

Did you have to go back to stock with a relocked bootloader?

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I was advised by other (very helpful) members of this board that I should, so that's what I did. I sent it back without the Bravia engine and DRM keys because I didn't make a backup, but I still locked and stocked it

But either they didn't check, or didn't care - one XDA member told me that under EU law, Sony Mobile would have to prove that the rooting caused the fault to refuse fixing it under warranty so maybe that's true. They still fixed it and did an amazing job. I think they even gave me a new screen even though it was perfectly fine! It came back without any scratches on it!!

I'm so happy now. I was using my old Xperia Arc S in the meantime.. which was torture after using a 5" quad core for a year!

 

[Chonwey]

I just started getting the same problem as well about a week and a half ago. Was running liquidsmooth, and I changed from dalvik to ART, and when it was booting back up, it shut.off. I tried to turn it on again, and it.shut.off again. I went back to Romaur (stock based rom) and Gustavos 78kernel. And still the same problem. It will just shut off, and I can't boot without being plugged in. And when it boots, it doesn't boot properly. It skips the Sony logo and goes right to the Xperia logo. Also, half.the time I can't get any service on it after it boots. Or sometimes I just lose signal randomly, but it will always show 1 bar. And it I try to make a phone call when it's in this state, the phone call won't go thru, and the app freezes and I cannot.hang up the call. Something crazy is happening. I was hoping that maybe ordering a.replacement.battery would solve the issue, but I'm starting to seriously doubt it.

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http://forum.xda-developers.com/showthread.php?t=2660706

Remember? :good:

Do not worry, had the EXACT same problems also with services from time to time.
The symphtoms are alongside the battery and the other wrecked ZL

You more than anyone deserves that post!, were the only one replying to it :crying:

 

[ATRIXXIRTA]

Yap. I'd say it was the battery. Mines gone totally bonkers. Look at this battery chart from today. This is over less than a 2 hour period. And it was plugged in the ENTIRE time.

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[daztd94]

Sad face time. I've had numerous problems with my ZL - the mic cutting out, crackling quality on speakerphone, the proximity sensor being in the wrong place for left handed people.. but now, it's much worse.

My phone is randomly turning itself off. I am rooted and have CM running, but that doesn't seem to be the issue. It started a day or two after updating from CM10.2 to CM10.2.1, but I've downgraded to CM10.2 again and it's still happening. It was a complete wipe and reinstall - no luck. There doesn't seem to be any consistent cause for it.

The phone just switches off mid-use, and will only partially turn back on. It will either show the Sony logo, then die again. Or it will get halfway through booting the CM logo, and then switch off again, immediately to a black screen. It seems to boot back up again better if plugged in, but not always.

To be honest, I think this is a hardware fault and will have to go in for repair. The ZL never launched in the UK, so I think this is going to cause me even more problems. Sad face again.

Any help or advice appreciated, but I think my ZL is dying.

schnide

Did you have to supply proof of purchase when you sent it to the service center?

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