Razer Phone 2 No LTE Connection

[Maaviss]

Hey guys , just received my RP2 today and out the box i put my nano SIM in but i have no LTE connection at all ... Here a picture of the issue :



I've tried the dial solution [*#*#4636#*#*] but it not workedd ... APN options same .... disable adblocker vpn same ....

I've check the band for LTE connection for where i am ( France ) and its seems to be okay but no LTE anyway ...

Someone have the same problem ? The razer phone 1 had a lot of issues too with network but i've deal with them during 1 year ( it was hard ) but if the razer phone 2 i've take for replacement of the rp1 is worst ,i think my journey with razer is gonna end here ... dont have time for more research on basic smartphones function ...

Location : France
Carrier : Orange ( Sosh )
Razer Phone 2

Sorry for my english .

 

[Same Old Dude]

What happens when you enter the *#*#4636#*#*?
does the settings pop up change the frequency?

 

[Renovatio33]

Same problem here. It works on every Italian band (3,8,20) but sometimes (and it really depends on the tower, as the issue is geo-localized) it connects to the LTE network but it doesn't have connectivity (like you, the annoying X belove the signal).

This leads me to think that it is a carrier problem; nevertheless, so people that work for the carrier itself said that in Italy (and most likely across all Europe, so it applies to you as well) carriers have a list of well-known device manufacturer, LTE will work properly with them (as they are whitelisted) while won't work (correctly or at all) with "unknown" devices. You can easily tell that razer is not a "known" device for those carriers.

First of all, you need to disable VoLTE, both on the device and carrier side (if they have a whitelist for VoLTE as well, very likely). Then you can report us back. Maybe we can try to find a solution together.

 

[blackknightavalon]

Try manually inputting your APN settings

 

[Maaviss]

I've tried the hard reset , dial solution , VoltE , manual apn but the problem is still here ... Like u have said my device is labelled "unknow device " in my carrier portal , so maybe this is an unsolvable issue ? I need a working phone for my work so i ve send back the phone a few days ago and will replace him for a huawai mate 20 pro model . So i dont need anymore help for this now . Thanks for the help anyway and good luck for resolving this issue ^^ .

 

[Same Old Dude]

I've tried the hard reset , dial solution , VoltE , manual apn but the problem is still here ... Like u have said my device is labelled "unknow device " in my carrier portal , so maybe this is an unsolvable issue ? I need a working phone for my work so i ve send back the phone a few days ago and will replace him for a huawai mate 20 pro model . So i dont need anymore help for this now . Thanks for the help anyway and good luck for resolving this issue ^^ .

Today is sad day, We have lost a fellow Moth. Best of luck in your endeavors and may you some day find the light!