Hello,
My Motorola RAZR HD got some kind of virus or system file corruption and since startup a loop of subsequent messages show up telling me that Apps and Processes have stopped, rendering the phone useless, because messages don't stop. Some of these processes/apps stopped are:
* com.android.phone
* com.google.process.gapps
* android.process.acore
* Gmail
* Google Play Services
* Google Play Music
* Google +
* Maps
* Outlook.com
* Clock
* Waze
* 360 Security
* Long list of etc, etc, etc.
The phone is the XT925 and was rooted when I bought it. Currently running Android 4.4.2.
I desperately need to get the phone working, but before, I need to do a backup of contacts and info, but I have very little time because of work. I tried flashing Firmware but it didn't work. I think I need to "format" the phone and simply reinstall the operating system, but got all confused with bootloading, rom, firmware, bla, bla, bla...
Any help will be greatly appreciated. Thanks in advance,
JAIME GUERRERO
Neiva, Colombia
My Motorola RAZR HD got some kind of virus or system file corruption and since startup a loop of subsequent messages show up telling me that Apps and Processes have stopped, rendering the phone useless, because messages don't stop. Some of these processes/apps stopped are:
* com.android.phone
* com.google.process.gapps
* android.process.acore
* Gmail
* Google Play Services
* Google Play Music
* Google +
* Maps
* Outlook.com
* Clock
* Waze
* 360 Security
* Long list of etc, etc, etc.
The phone is the XT925 and was rooted when I bought it. Currently running Android 4.4.2.
I desperately need to get the phone working, but before, I need to do a backup of contacts and info, but I have very little time because of work. I tried flashing Firmware but it didn't work. I think I need to "format" the phone and simply reinstall the operating system, but got all confused with bootloading, rom, firmware, bla, bla, bla...
Any help will be greatly appreciated. Thanks in advance,
JAIME GUERRERO
Neiva, Colombia
