read: SAMSUNG PUSH FW UPDATE NOTE7 KILL DEVICE!

[sonhy]

holy carps, nothing has changed in this thread :/
@aengus4h , the negative button ban may not be a perfect solution but it's a start, as these threads are becoming useless and less informative/ enjoyable, not to mention the miles of scrolling.

I would have clicked the neg button on only 1 user and I think many others would have too... that user would have only been banned from contributing to the thread but free to go wreck havoc on others, these threads would then stay useful to those like minded and future searches.
it's not true that I wouldn't have negged those aggressively on my side, i still would, but maybe not enough others to get them banned, Im not a clone and am quite different, the slightly aggressive user probably wouldn't have reached that point if said troll was removed...

anywho...

 

[XanaviGTR]

Not sure if Samsung will disable the Note 7 OTA.. but
This seems like a consolation for exchanged users
http://forum.xda-developers.com/s7-edge/how-to/aod-update-1-4-02-s7-t3480321

The S7 edge is getting some note feature. So.. i think it is a good move in a way

 

[mgbotoe]

Not sure if Samsung will disable the Note 7 OTA.. but
This seems like a consolation for exchanged users
http://forum.xda-developers.com/s7-edge/how-to/aod-update-1-4-02-s7-t3480321

The S7 edge is getting some note feature. So.. i think it is a good move in a way

Until they make the s7 edge...less edgy, put in the ability to change resolution...i hardly call that bringing over some of the note 7 features...

 

[Ryland Johnson]

Because I am human and get sick to death of people posting crap, that's why.

Understood. What you identify as crap though others will support and vice versa. Feelings from all sides are running very high, mine too. I just cant see the point in fighting each other when we are all in the same boat.

Samsung Korea initially started this recall with a degree of honour and professionalism. The second recall the same. The problems arise with local country Samsung distributors who in this country are simply beyond belief. ZERO support, zero communication and disgusting treatment of their customers. Luckily I bought my Note 7 from a decent multinational store where I enjoy very good relations. It has been the store who has assisted me though this scenario and the store who gave me the VR headset when Samsung refused etc blah blah. Its been a nightmare here.

I hope all goes well with your return process.

Ryland

 

[Chippy_boy]

Understood. What you identify as crap though others will support and vice versa. Feelings from all sides are running very high, mine too. I just cant see the point in fighting each other when we are all in the same boat.

Samsung Korea initially started this recall with a degree of honour and professionalism. The second recall the same. The problems arise with local country Samsung distributors who in this country are simply beyond belief. ZERO support, zero communication and disgusting treatment of their customers. Luckily I bought my Note 7 from a decent multinational store where I enjoy very good relations. It has been the store who has assisted me though this scenario and the store who gave me the VR headset when Samsung refused etc blah blah. Its been a nightmare here.

I hope all goes well with your return process.

Ryland

OK, peace. I apologise for being so aggressive.

I agree about the shambolic lack of a coordinated and consistent global response, by the way. When I signed up for my Note 7 on a new Vodafone contract, the deal was £59 up front and £42 per month, on a 2 year contract. The S7 Edge was £37 per month.

Now I am being offered a straight swap for an S7 Edge, and no discount. A phone with 32GB instead of 64GB, no iris sensor, no pen and a smaller screen.

I think this is frankly appalling. To subject your customers to the levels of hassle and inconvenience like this - not to mention risk of injury and/or damage to property - and then they try to offer you a replacement on a WORSE deal than you could have had before, with no compensation or anything?

Absolutely DISGUSTING. They should be offering a HIGHLY SUBSIDISED S7 Edge, at the very least.

 

[aengus4h]

OK, peace. I apologise for being so aggressive.

I agree about the shambolic lack of a coordinated and consistent global response, by the way. When I signed up for my Note 7 on a new Vodafone contract, the deal was £59 up front and £42 per month, on a 2 year contract. The S7 Edge was £37 per month.

Now I am being offered a straight swap for an S7 Edge, and no discount. A phone with 32GB instead of 64GB, no iris sensor, no pen and a smaller screen.

I think this is frankly appalling. To subject your customers to the levels of hassle and inconvenience like this - not to mention risk of injury and/or damage to property - and then they try to offer you a replacement on a WORSE deal than you could have had before, with no compensation or anything?

Absolutely DISGUSTING. They should be offering a HIGHLY SUBSIDISED S7 Edge, at the very least.

ouch that is indeed a bad deal from Voda. Not sure what EE would have offered on an alternate device but I'd hope they'd have dropped the /month rate at the very least. I switched the upgrade to 12-month SIM only myself since my note-3 is still very useable and that dropped the /month to £20 from £55 with 16GB data and unlimited calls and they just activated that on the same SIM so no swap-out needed on that side. My note-7 will be winging (well perhaps not) its way back to them shortly, once I receive the shipping bag in the mail.

 

[lintonindy]

Here's the funny thing about all of this. There is a 1 in 20,652 chance of your Note 7 overheating. There is a 1 in 4,292 chance of getting hit by a CAR. That's right. you have more of a chance of walking out of your apartment and getting hit by a CAR than your note 7 overheating. Now, why dont you all go out and be social justice warriors against cars now since there's more of a risk of that happening to you.

Here's the funny thing about this calculation. You HAD a 1 in 20,652 chance of your Note 7 overheating for the first two months of the device's life.

Let's say you keep this device for 3 years, now you own it for an additional 34 months. It is then 18 times more likely it will overheat in the following months so your chances have just raised to 1 in 1,148.

Now if the device is twice is likely at the end of it's life to overheat (I use that term loosely), due to the degradation of the battery or the externals of the device, than your chances now raise to 1 in 764.

Not nearly as pleasant of an outlook now.

The fumes emitted from the device is the most harmful reaction, not the fire or fizzle, the fumes. They can scar your lungs and cause breathing problems for the rest of your life. It can change your life forever.

Please just turn them back in. It really isn't worth the risk. "Suffer" through with a device that is not quite as good and upgrade when you can.

 

[Ryland Johnson]

OK, peace. I apologise for being so aggressive.

I agree about the shambolic lack of a coordinated and consistent global response, by the way. When I signed up for my Note 7 on a new Vodafone contract, the deal was £59 up front and £42 per month, on a 2 year contract. The S7 Edge was £37 per month.

Now I am being offered a straight swap for an S7 Edge, and no discount. A phone with 32GB instead of 64GB, no iris sensor, no pen and a smaller screen.

I think this is frankly appalling. To subject your customers to the levels of hassle and inconvenience like this - not to mention risk of injury and/or damage to property - and then they try to offer you a replacement on a WORSE deal than you could have had before, with no compensation or anything?

Absolutely DISGUSTING. They should be offering a HIGHLY SUBSIDISED S7 Edge, at the very least.

Hiya, Thanks for the reply. No wonder you are upset! Incredible situation you are in and I question if you cannot contact your local CAB to request their lawyer intervene on your behalf. I would hope that Vodafone have made a mistake in your case and will rectify it. How can they sell you a Note 7 at a given price then devalue your original purchase by offering you an Edge 7?
Its typical of the stories we read here. Samsung are partly to blame because they have not requested global governments to make this an official recall. I would refuse to exchange the Note 7 for an Edge 7 even with a proper discount! The Edge 7 is now old news and in March we will see a brand new flagship.
In terms of compensation, we live in Europe not the USA. We can forget compensation. I was lucky to even keep my free gift! Mind you Samsung didn't give me that the store did!
Its a nightmare and one I want behind me. You have my sincere sympathies and I hope you resolve your situation as soon as possible and in your favour.
Keep us posted with the outcome. :good:

Ryland
To add insult to injury I miss the bloomin note 7! Grrrrrrrr.

 

[BubZX]

While on the phone with Sprint yesterday, they said that Samsung is gonna push and update to make the Note 7 unusable but when i was on the phone with Samsung they said that this is the plan but they are trying to fix the problem before that happens. Now wether either of these statements are fact, i guess we will have to wait and see.
I am not turning mine in until the absolute last minute because i have zero problems with any over heating.

Sent from my SM-N930P using XDA-Developers mobile app

 

[Chippy_boy]

Here's the funny thing about this calculation. You HAD a 1 in 20,652 chance of your Note 7 overheating for the first two months of the device's life.

Let's say you keep this device for 3 years, now you own it for an additional 34 months. It is then 18 times more likely it will overheat in the following months so your chances have just raised to 1 in 1,148.

Now if the device is twice is likely at the end of it's life to overheat (I use that term loosely), due to the degradation of the battery or the externals of the device, than your chances now raise to 1 in 764.

Not nearly as pleasant of an outlook now.

True, if your numbers were valid, but they are not. Electronic devices fail early in their life, or very likely they don't fail at all until the end of their service life, which is usually many years away. So the chances don't simply multiply as you suggest.

In fact quite the opposite. If you got a brand new device and owned it for 2 months, you could argue it's 1 in 20,000. But if you got (or own) a 2 month old device that has not failed, then the chances of it failing are perhaps 1 in 200,000 or 1 in 500,000.

Manufacturers soak-test critical equipment sometimes (usually for a day or so) to draw out any earlier failures, so that the item when shipped is much less likely to fail. A fully working, 2-month old device has effectively been on a 2-month soak-test and is much less likely to fail.

 

[lintonindy]

True, if your numbers were valid, but they are not. Electronic devices fail early in there life, or very likely they don't fail at all until the end of their service life, which is usually many years away. So the chances don't simply multiply as you suggest.

In fact quite the opposite. If you got a brand new device and owned it for 2 months, you could argue it's 1 in 20,000. But if you got (or own) a 2 month old device that has not failed, then the chances of it failing are perhaps 1 in 200,000 or 1 in 500,000.

This is correct. I learn something new every day! It's called infant mortality of a device and if it survives the first couple of months, the odds of it failing drop considerably until that device gets too old to function correctly (which would be much later than the three year life proposed originally).

So keeping the device for that long and using the curved equation you would probably be somewhere around 1 in 10,000 chance of the device overheating. Seems worth it to me unless you are that one person that has a mishap.

I would still advise to turn it in ASAP but the chances of the device overheating are much less than I originally calculated.

Thanks Chippy boy, I stand corrected.

 

[PhoenixJedi]

Here's the funny thing about this calculation. You HAD a 1 in 20,652 chance of your Note 7 overheating for the first two months of the device's life.

Let's say you keep this device for 3 years, now you own it for an additional 34 months. It is then 18 times more likely it will overheat in the following months so your chances have just raised to 1 in 1,148.

Now if the device is twice is likely at the end of it's life to overheat (I use that term loosely), due to the degradation of the battery or the externals of the device, than your chances now raise to 1 in 764.

Not nearly as pleasant of an outlook now.

The fumes emitted from the device is the most harmful reaction, not the fire or fizzle, the fumes. They can scar your lungs and cause breathing problems for the rest of your life. It can change your life forever.

Please just turn them back in. It really isn't worth the risk. "Suffer" through with a device that is not quite as good and upgrade when you can.

You can't assume this. Length of time doesn't correlate to further danger. A lot of people have kept their Note 7's past the second recall date, and I haven't seen any reports of them continuing to explode. As well, with electronics, length of time can actually equal an improvement in the odds it is fine, as the longer the device is operating, the more proof there is the electronics are stable.

 

[TomTanderson]

OK, peace. I apologise for being so aggressive.

I agree about the shambolic lack of a coordinated and consistent global response, by the way. When I signed up for my Note 7 on a new Vodafone contract, the deal was £59 up front and £42 per month, on a 2 year contract. The S7 Edge was £37 per month.

Now I am being offered a straight swap for an S7 Edge, and no discount. A phone with 32GB instead of 64GB, no iris sensor, no pen and a smaller screen.

I think this is frankly appalling. To subject your customers to the levels of hassle and inconvenience like this - not to mention risk of injury and/or damage to property - and then they try to offer you a replacement on a WORSE deal than you could have had before, with no compensation or anything?

Absolutely DISGUSTING. They should be offering a HIGHLY SUBSIDISED S7 Edge, at the very least.

Vodafone are in breach of contract as you have to return the phone because the manufacturer has said it is potentially dangerous. They HAVE to cancel your contract with them and refund your money. There isn't any question about it, don't accept this crap!

 

[asaqwert]

You can't assume this. Length of time doesn't correlate to further danger. A lot of people have kept their Note 7's past the second recall date, and I haven't seen any reports of them continuing to explode. As well, with electronics, length of time can actually equal an improvement in the odds it is fine, as the longer the device is operating, the more proof there is the electronics are stable.

Not to mention the statistical calculation in that post is completely wrong and backwards.

He's calculating it as though every month brings a whole new risk. Or, actually, with his numbers, he's actually assuming that every two months bring a whole new risk.

His numbers would be more accurate (assuming that the base risk/failure ratio is correct, which there's no way to confirm) if someone was using 18 phones... But for someone using 1 phone, the risk (assuming it stays static throughout the lifetime of the phone, which really we have no way of knowing either) is simply (number of failures)/(number of phones in service at the time of failures+number of phones failed at this point).

So if there were 100 phones that failed after the recall, and they had sent out 1.5 million new phones, the risk would be about 1 in 15,000.

But in reality, that is far over simplifying things. The truth is, it doesn't matter what the risk is. It's recalled. You're either returning it or you're not. I don't see why some people are so bent out of shape that others are going to keep their phone! I would be keeping mine if I didn't have to fly on airplanes and if there was *SOME* way to get software upgrades. But if those things can't happen, then for me it's retarded to hang onto a phone that went from a thousand dollar phone to a non-resellable device that's pretty cool, but will soon be rife with problems, failures, shortcomings, security faults, etc etc etc. But I'm also not going to fault someone for keeping theirs - it's their money! I don't understand this idea that some people seem to believe it's a moral choice - it's not at all a moral choice. Even if the damn thing fails, it's likely only going to hurt you or someone you let use your phone. The moral choice (if there really is one) would be about letting others use your phone, or you using it where you put others at risk.

But that assumes there really is risk - I am on the side that believes that Samsung simply hedged their bets here. They saw the writing on the wall, the media was all over this, customers were pissed and worried and worked up (largely due to the media), and they had to do something. They screwed up the replacement (or they may not have even - we don't even know for sure how many replaced phones actually failed, and we also don't know what the "acceptable failure rate" for the Note 7 is - there's an acceptable failure rate for EVERY phone), then they realized that there was going to be a choice between fixing it again, and taking a risk that if they screwed it up a second time, there would be long lasting damage done, or just cut and run. They cut and ran.

 

[TomTanderson]

True, if your numbers were valid, but they are not. Electronic devices fail early in their life, or very likely they don't fail at all until the end of their service life, which is usually many years away. So the chances don't simply multiply as you suggest.

In fact quite the opposite. If you got a brand new device and owned it for 2 months, you could argue it's 1 in 20,000. But if you got (or own) a 2 month old device that has not failed, then the chances of it failing are perhaps 1 in 200,000 or 1 in 500,000.

Manufacturers soak-test critical equipment sometimes (usually for a day or so) to draw out any earlier failures, so that the item when shipped is much less likely to fail. A fully working, 2-month old device has effectively been on a 2-month soak-test and is much less likely to fail.

What you say about failure rates is true (its called a bath tub failure rate because of the shape of the failure rate curve - comparatively steep at first then bottoming out and then climbing again as the product reaches the end of its average life span).

That is an average though and it doesn't apply to specific design faults. There is no way of predicting the future failure rate in this case without a detailed understanding of the cause. It could just as easily be an exponential failure rate which would mean the chance of failure rises exponentially as time progresses so the chances of your phone catching fire could actually increase for every day you keep it.

I'm not saying that IS the case but it COULD be. Nobody here knows.

 

[PhoenixJedi]

What you say about failure rates is true (its called a bath tub failure rate because of the shape of the failure rate curve - comparatively steep at first then bottoming out and then climbing again as the product reaches the end of its average life span).

That is an average though and it doesn't apply to specific design faults. There is no way of predicting the future failure rate in this case without a detailed understanding of the cause. It could just as easily be an exponential failure rate which would mean the chance of failure rises exponentially as time progresses so the chances of your phone catching fire could actually increase for every day you keep it.

I'm not saying that IS the case but it COULD be. Nobody here knows.

That's where whatever is causing the device failure comes into effect. It is already proven that it wasn't the battery itself. Two different battery manufacturers, same result. It has to be something that controls the battery (USB-C Port, Software, etc.) All of which can be compromised by the end user accidentally. For all we know, the only phones that failed were phones that were charged using a USB-C cable that wasn't certified. Fact of the matter is, we DONT KNOW.

 

[Chippy_boy]

Vodafone are in breach of contract as you have to return the phone because the manufacturer has said it is potentially dangerous. They HAVE to cancel your contract with them and refund your money. There isn't any question about it, don't accept this crap!

Sorry for any confusion folks, but return and refund is being offered as an option.

My unhappiness is that the alternative is an S7 Edge for the same money, which is ridiculous.

I will almost certainly just cancel, but my slight reluctance is caused by (a) a COMPLETE lack of any understanding by Carphone Warehouse about what will happen regards a PAC code and how my number will get transferred over. I've had my number for 16 years and have maybe 2,000 contacts. It would be an unmitigated disaster if in cancelling my contract, they managed to screw up and lose my number. And we are in uncharted waters here - i've asked the specifically how it will work and they said "sorry we don't really know".

And (b), I'd be on a crappy Galaxy S2 for a few months. So whereas the S7 Edge is an unappealing substitute, I've not completely ruled it out. I would get to keep my VR headset (presumably, although I haven't checked) and keep my existing Vodafone contract and my phone number without risk.

 

[aengus4h]

Sorry for any confusion folks, but return and refund is being offered as an option.

My unhappiness is that the alternative is an S7 Edge for the same money, which is ridiculous.

I will almost certainly just cancel, but my slight reluctance is caused by (a) a COMPLETE lack of any understanding by Carphone Warehouse about what will happen regards a PAC code and how my number will get transferred over. I've had my number for 16 years and have maybe 2,000 contacts. It would be an unmitigated disaster if in cancelling my contract, they managed to screw up and lose my number. And we are in uncharted waters here - i've asked the specifically how it will work and they said "sorry we don't really know".

And (b), I'd be on a crappy Galaxy S2 for a few months. So whereas the S7 Edge is an unappealing substitute, I've not completely ruled it out. I would get to keep my VR headset (presumably, although I haven't checked) and keep my existing Vodafone contract and my phone number without risk.

Ah the old PAC issue, yeah if you only recently switched then most are going to object to issuing a PAC to transfer your number elsewhere, a total PITA that one. Can't imagine going back to the S2 now (sold mine years ago after getting the note-1) so I get your pain there. At least for me the 3 still runs great so will keep me going a while longer. I tend to hang onto the last device for some while just in case and then pass it down the line later on. Glad of that for sure after this mess.

That said tho, when the note-1 battery decided to give up and only run for 5-10 mins after charging I ended up back on my old Nokia 6320i no-smarts phone for a few days till the new battery arrived. Was quite refreshing really, no constant emails etc disturbing my day lol

 

[Chippy_boy]

I tend to hang onto the last device for some while just in case and then pass it down the line later on. Glad of that for sure after this mess.

Yeah me too, but I've been with a company-supplied iPhone for the past 4 or 5 years so the "newest" old phone I own is an S2

I would happily stay with Vodafone if they would allow me to downgrade my contract to monthly so I could cancel - if needs be - next year when the S8 comes out. Maybe then I would stay with Voda anyway, but at least I'd be free to switch if there was some much better offer with another network.

But right now here in the UK, your options are either (a) switch to a S7 / S7 Edge or (b) cancel for a full refund. Neither option is really what I want. If I go with (a), I am stuck with an S7 on a 2 year contract and if I go with (b), I could possibly lose my number... and I'll need a new contract from someone anyway.

 

[aengus4h]

Yeah me too, but I've been with a company-supplied iPhone for the past 4 or 5 years so the "newest" old phone I own is an S2

I would happily stay with Vodafone if they would allow me to downgrade my contract to monthly so I could cancel - if needs be - next year when the S8 comes out. Maybe then I would stay with Voda anyway, but at least I'd be free to switch if there was some much better offer with another network.

But right now here in the UK, your options are either (a) switch to a S7 / S7 Edge or (b) cancel for a full refund. Neither option is really what I want. If I go with (a), I am stuck with an S7 on a 2 year contract and if I go with (b), I could possibly lose my number... and I'll need a new contract from someone anyway.

depends on the carrier there. I'm UK with EE and they allowed me to switch to SIM only 12-month contract. Lucky bargain too in that they reduced the price on the 16GB data to £19.99/month. I was looking around and you can pick up a note-5 920C international model for around £450 which, costed out over 12 months makes that say £36/month. So if I did decide on that it'd be the same monthly I'd have paid for the note-7 but I'd own that phone and be able to upgrade to a newer model next year if something I want does come out. The 920C should work on all UK channels hence looking specifically at that one.

For me I'm unlikely to since the 3 still works fine for my purposes but it might be a worthwhile option for others if their carrier lets them go SIM only...