1. Please confirm whether the phone has been unlocked or rooted. If it has been unlocked or rooted, please back up the data and go to the realme Customer Service Center for testing
2. Please click Settings > App Management > App List, click three dots in the upper right corner > Show system, find Software Update. Click Storage usage and click Clear Data. Then in a good network environment, click again to Settings > About phone > Update to detect whether there is a new version.
3. For the upgraded experience, the new version will push upgrade reminders in batches. Different phones will receive the push at different times. You can follow the version upgrade plan in the forum and update to the latest version in time