• Introducing XDA Computing: Discussion zones for Hardware, Software, and more!    Check it out!

Rear camera turn black when use it

Search This thread

Zero-21XX

Senior Member
May 15, 2013
133
19
Mexico
Whenever I try to use the rear camera the display turns black while only showing the HUD. The HUD works fine, but the camera doesn't work at all. Nothing is blocking it either.

When switching camera modes (to manual mode for example), an error pops up saying that the "camera is not available"

IMPORTANT NOTE: The front facing camera is working perfectly fine.

Things I tried to do (aside from shipping it for repair):
1. Android repair via the PC companion software
2. Internal reset
3. Safe mode
4. Clearing cache files for the built-in camera app
5. Installing an alternative camera app (the built-in one was disabled)
6. downgrade and upgrade
7.change camera for new one (tested)
 

Chamelleon

Senior Member
May 16, 2010
773
363
Kraków, Poland
I had same situation with regular Z3. Someone brings it to service where I'm working and my first think was camera fault but changing camera didn't fix it. Near camera connection You can see some small capacitors, we call it filters. It looks like capacitors but it's soldered not only on opposite sides but 2 points on both sides. In regular Z3 there was 5 elements like this to change and after that camera starts working. I don't remember how exactly it's made in Z3c but it's really possible that it's the same issue and same way to fix it.
One more thing, if You can check one one more camera to exclude camera itself cause most issues like this are caused by faulty camera. I had many phones (most Z1 and Z1c) with this issue and changing camera always was the solution.
Good luck.
 
Last edited:

Chamelleon

Senior Member
May 16, 2010
773
363
Kraków, Poland
At this moment I don't have any Z3c to disassembly (except mu own but under warranty) to check where those capacitors are but if You could take a picture of camera connector on motherboard and near area I can mark which one should change.
 
  • Like
Reactions: Zero-21XX

Zero-21XX

Senior Member
May 15, 2013
133
19
Mexico

Attachments

  • DSC_1626.jpg
    DSC_1626.jpg
    235.3 KB · Views: 4,507

Michelena

New member
Jan 14, 2016
1
0
Main camera not working

I have the same issue with my Z3 compact. The issue started happening on the 11th month of my one year warranty, I sent it for repair (14 business days y + shipping time back and forth). It came back with the same issue. Sent it back right away. After another three weeks without my phone, I got it back. Guess what? EXACT SAME ISSUE!

I called their support line explaining what happened, the guy told me that there is nothing they can do about it since my warranty expired. Of course they didn't have in consideration that I sent my phone before it expired and it took about seven weeks back and forth. There wasn't any sort of damage on my phone, was never dropped or damaged in any way, I never submerged it even if in theory, that would be ok. The report said "it has reviewed the functioning of the unit, unfortunately the defect is in the PCB so it is not able to undergo repairs to it."

The guy on the phone told me what he thought the report meant. It means there is damage on the main board(not caused by me) and the one year warranty manufacturer warranty department won't repair it. Maybe, if I had bought the 2 year "extended" warranty, they could do something about it. I asked if the issue is that my one year warranty was expired or if it is something that they just don't fix unless you get the "extended" warranty. He couldn't answer me and the only thing he said was "is there anything else I can help you with?"

From what I understood, there are two completely different departments, the one year manufacturer warranty that only cover some things. Not even sure what, because if it's broken screen, water damage or any physical abuse, they won't fix it. If it's a problem with the main board or PCB, they won't fix it either. It is a mystery to me what gets fixed in that department. The other department is the 2 year extended warranty. I'm not sure what they are willing to fix there, but from what they guy on the phone told me, it's more than the one year regular warranty.

Long story short, after two trips to FedEx, at least 8 hours total on phone calls, more than 7 weeks without my phone, I ended where I started. Sorry Sony, never again. Worst customer support I have ever experienced.
 

Chamelleon

Senior Member
May 16, 2010
773
363
Kraków, Poland
At this photo I can see only 4 of this capacitors and marked it, maybe it should be four or one I missed cause quality. Anyway regular Z3 has 5 like this and after changing all 5 camera start working again. You can desolder it from most Sony phones, I used capacitors from MK16 (Xperia Pro). So find some Sony board with capacitors like this and ask someone with good hot air solder station (if You don't have one) to change it.
 

Attachments

  • DSC_1626.jpg
    DSC_1626.jpg
    227.9 KB · Views: 3,965

Flash-A-Holic

Senior Member
Jul 8, 2015
159
85
Any news to this problem? I bought used Z3C with black rear camera problem because it was cheap. (Yes, the front facing camera is working perfectly fine). So far I have only tried software fixes and obviously they didn't help. I ordered new camera module from ebay and I'm now waiting for it. Has anyone tried soldering new capacitors if the new camera module doesn't help?

EDIT: Here is another thead with same problem: http://forum.xda-developers.com/z3-compact/help/rear-camera-hardware-detected-black-t3231509
 
Last edited:

Chamelleon

Senior Member
May 16, 2010
773
363
Kraków, Poland
Completely forgot to post this, hope it help someone. I made the same thing with black camera on my Z3c. After I broke audio port in my Z3c and had to send it to warranty I took my gf phone, Z3c also. I restored my TWRP backup to her phone and all except camera was working. Camera was completely black but only main, front was OK. After that I was afraid that it's another hardware problem like Yours but after reflashing to stock problem gone. I repeated it few times to check if I'm right and I was. After flashing backup from another phone even without TA and Kernel backup there is a problem with camera.
So I was wrong saying it's only hardware problem. If anyone still has this issue and didn't reflashed his phone check it first.
 

mer1

Member
Jun 14, 2014
21
2
@Chamelleon yes it's somehow a software problem (if we could say that :p ). For me i did fix it.

I did a Nandroid backup for my black Z3 compact (camera works properly) an restored it on my new White Z3 compact (also camera woks fine). after restoring the white z3c rear camera shows black screen, the front one is good.

=> i did a format factory reset : didn't work.
=> flashed a TFT file : didn't work.
=> flashed a D5803_23.4.A.1.232_Customized FR.ftf : IT WORKS !

and then i remembered that my phone was from "SFR" , a french network provider.
i hope this helps also :)
 
  • Like
Reactions: Zero-21XX

basmok

New member
Jul 5, 2014
4
5
Edit: too new account, would be nice if a mod unlocks the posting of the direct image links and fixes the links - I think they are useful as this is a common problem and i already invested hours translating russian and documenting my research nobody else should have to do it

for me it was a hardware problem after dropping it.. I even changed the camera module.

Did some reseach, russian sites have some input:

Layout1: directupload.net/file/d/4472/9andayji_jpg.htm

Layout2: directupload.net/file/d/4472/vzvgbqqo_jpg.htm

It was loose, but when i tried to push it down with a hot metal to "solder" it, at some point it jumped away and was lost because it is so tiny!
Missing part: directupload.net/file/d/4472/qmut35qt_jpg.htm

The russian site suggest this soldering of bridges, however its not clear to me if they mean one of this electronic pieces (4pins each) or also the lower one.

Russian: directupload.net/file/d/4472/ag43kmda_jpg.htm

The question is now how these (likely) filters (because so close to the camera have to be bridges, it seemed to have worked for some russians:

Pins: directupload.net/file/d/4472/k86j53hr_png.htm

Not sure if there are 4 indipendend pins or if for those small footprints of electronic devices they use only the edges and then they have the same signal.

I was not able to see any text written on those two things, however i didnt have any magnifying glass.
 
Last edited:

mrfrantastic

Senior Member
Sep 23, 2013
293
89
Edit: too new account, would be nice if a mod unlocks the posting of the direct image links and fixes the links - I think they are useful as this is a common problem and i already invested hours translating russian and documenting my research nobody else should have to do it

for me it was a hardware problem after dropping it.. I even changed the camera module.

Did some reseach, russian sites have some input:

Layout1: directupload.net/file/d/4472/9andayji_jpg.htm

Layout2: directupload.net/file/d/4472/vzvgbqqo_jpg.htm

It was loose, but when i tried to push it down with a hot metal to "solder" it, at some point it jumped away and was lost because it is so tiny!
Missing part: directupload.net/file/d/4472/qmut35qt_jpg.htm

The russian site suggest this soldering of bridges, however its not clear to me if they mean one of this electronic pieces (4pins each) or also the lower one.

Russian: directupload.net/file/d/4472/ag43kmda_jpg.htm

The question is now how these (likely) filters (because so close to the camera have to be bridges, it seemed to have worked for some russians:

Pins: directupload.net/file/d/4472/k86j53hr_png.htm

Not sure if there are 4 indipendend pins or if for those small footprints of electronic devices they use only the edges and then they have the same signal.

I was not able to see any text written on those two things, however i didnt have any magnifying glass.

So I changed my camera because I thought it was a hardware failure (tried every other method before: going back to stock, wiping camera files etc.) and it STILL is black. Did you have any success with your camera?
 

basmok

New member
Jul 5, 2014
4
5
So I changed my camera because I thought it was a hardware failure (tried every other method before: going back to stock, wiping camera files etc.) and it STILL is black. Did you have any success with your camera?

Me not (also changed the HW cam), the guys on the russian site yes (even with other similar sony).

Just check if there is something loose, maybe you are lucky and its a software problem *fingers crossed*. To me it happend exactly after dropping (and changing the screen which went without problems) so I was quite sure its HW based.
 

AtiGala

Member
Dec 23, 2008
7
0
Me not (also changed the HW cam), the guys on the russian site yes (even with other similar sony).

Just check if there is something loose, maybe you are lucky and its a software problem *fingers crossed*. To me it happend exactly after dropping (and changing the screen which went without problems) so I was quite sure its HW based.

Hi basmok,
First off thanks for the research and for the pictures!
I have a similar story, phone was dropped, rear camera won't work, tried different ROMs without any luck then took phone apart and saw that one of the four tiny capacitors
just fell off and now it's MIA... :(
The last pic from your post (directupload.net/file/d/4472/k86j53hr_png.htm) which I assume shows the soldering of the bridge doesn't seem to work...
Do you still have that pic?
Also did you make any progress on the camera fix or gave up?
Thanks,
Ati
 

Attachments

  • D5803_mobo.jpg
    D5803_mobo.jpg
    232.4 KB · Views: 1,577

basmok

New member
Jul 5, 2014
4
5
Hi basmok,
Do you still have that pic?
Also did you make any progress on the camera fix or gave up?
Thanks,
Ati

You were lucky, they were already in the recycle bin and deleted on the camera. Best I could do picturewise, i dont have a macro lens. Here we go, added all to imgurl so hopefully they survive longer: http://imgur.com/a/Of1DY

And no, didnt make any progress as i dont know what component they are. Normally all components have lasered some code but not sure if its just too tiny for my eyes or if they dont have it. I was a bit unlucky as i didnt have a soldering tool, so i tried it by pushing the pin down with a paperclip which i headed with a lighter --- well it jumped away and was not the best approach :D:D
 
  • Like
Reactions: okij and AtiGala

Top Liked Posts

  • There are no posts matching your filters.
  • 3
    Edit: too new account, would be nice if a mod unlocks the posting of the direct image links and fixes the links - I think they are useful as this is a common problem and i already invested hours translating russian and documenting my research nobody else should have to do it

    for me it was a hardware problem after dropping it.. I even changed the camera module.

    Did some reseach, russian sites have some input:

    Layout1: directupload.net/file/d/4472/9andayji_jpg.htm

    Layout2: directupload.net/file/d/4472/vzvgbqqo_jpg.htm

    It was loose, but when i tried to push it down with a hot metal to "solder" it, at some point it jumped away and was lost because it is so tiny!
    Missing part: directupload.net/file/d/4472/qmut35qt_jpg.htm

    The russian site suggest this soldering of bridges, however its not clear to me if they mean one of this electronic pieces (4pins each) or also the lower one.

    Russian: directupload.net/file/d/4472/ag43kmda_jpg.htm

    The question is now how these (likely) filters (because so close to the camera have to be bridges, it seemed to have worked for some russians:

    Pins: directupload.net/file/d/4472/k86j53hr_png.htm

    Not sure if there are 4 indipendend pins or if for those small footprints of electronic devices they use only the edges and then they have the same signal.

    I was not able to see any text written on those two things, however i didnt have any magnifying glass.
    2
    Whenever I try to use the rear camera the display turns black while only showing the HUD. The HUD works fine, but the camera doesn't work at all. Nothing is blocking it either.

    When switching camera modes (to manual mode for example), an error pops up saying that the "camera is not available"

    IMPORTANT NOTE: The front facing camera is working perfectly fine.

    Things I tried to do (aside from shipping it for repair):
    1. Android repair via the PC companion software
    2. Internal reset
    3. Safe mode
    4. Clearing cache files for the built-in camera app
    5. Installing an alternative camera app (the built-in one was disabled)
    6. downgrade and upgrade
    7.change camera for new one (tested)
    2
    Hey man, can you tell us what you did?

    Well mine was broken exactly the same as the pic above. I bridged the points together and glued it so doesn't come off again. I haven't had a problem since. . I have attached picture showing the points I bridged.
    2
    At this photo I can see only 4 of this capacitors and marked it, maybe it should be four or one I missed cause quality. Anyway regular Z3 has 5 like this and after changing all 5 camera start working again. You can desolder it from most Sony phones, I used capacitors from MK16 (Xperia Pro). So find some Sony board with capacitors like this and ask someone with good hot air solder station (if You don't have one) to change it.
    2
    Mine stopped working after being dropped have exact same piece missing as the pic in this thread
    directupload.net/file/d/4472/qmut35qt_jpg.htm
    I will try and bridge it does it matter if all 4 points are joined or do I need 2 separate, that will be damn hard too do.