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Recording Video - No sound

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robot1000

Senior Member
Feb 7, 2010
356
27
I've just been testing the stereo speakers in a quiet environment, by speaking from either side of the phone, however on playback I can initially hear white noise and slight rustling and then the audio just cuts out completely at the point that I spoke in the recording.

I'm a bit perplexed as to what is causing the issue. Has anyone else encountered this problem?
 

Dr. Sadaf

New member
May 4, 2018
1
0
I have encountered the same issue. The phone completely stops recording sounds in video mode
 

bethalife

New member
May 18, 2018
1
0
Had the same issue.
Changed codec to h.264 in camera settings in Video Size section and all of problems had gone.
But the phone still cuts sound after ~3 sec while recording in applications like snapchat or messenger.

Edit: After restarting the phone both applications record sound
 
Last edited:

robot1000

Senior Member
Feb 7, 2010
356
27
So this problems still occurs, despite being on the latest update.

Anyone else encountered this? Just wondering whether it's worse doing a full reset
 

atomebr

Member
Aug 13, 2009
15
2
Besançon
I have the same issue. Do you have other sound apparatus BT associated? It seems to be linked with BT associated sound with my car. It comes back after turning off and on the phone.
Still quite annoying..
 

dladz

Senior Member
Aug 24, 2010
13,103
4,159
Liverpool
Huawei Watch 2
OnePlus 8
Reboot your phone.

Turn off all Bluetooth devices and Bluetooth on phone.

Try another camera app.

Turn off accessibility features.

Clear data for the camera app.

Verify the mic is working on other apps.

Verify permissions for the camera app.

Are you on a stock firmware or did you perform a different kind of upgrade?

What ROM / firmware.
 

atomebr

Member
Aug 13, 2009
15
2
Besançon
Thanks for all those tips.
Emui 9 as I had the phone. I bought the P20Pro used two weeks ago and upgraded Ota to 203. I did not tried the camera before the upgrade so don't know the issue was already there.
 

STU-M

New member
Sep 18, 2016
2
0
I have found same issue with P30 Pro.
I'm normal camera mode I had the shutter set to mute.
When then going to video mode this setting carries over and sets mute too.
Still testing if other apps and services can override this setting when

---------- Post added at 06:07 PM ---------- Previous post was at 05:58 PM ----------

If you wish to silence shutter on camera but not use the native camera setting to do so, use tasker to mute the phone when camera app is launched.
This mutes the shutter sound but does not stop video audio from recording.
 

MichalPL

New member
May 26, 2019
1
0
Hi guys, Huawei P30, ELE-L29, EMUI 9.1.0.153 (C431E4R2P2)
All videos recorded using the phone have sound when played back on the phone (with 80% volume setting) but it can be hardly heard after taking such a video file to YouTube or any other smartphone/computer. Mic gain problem?
 

Tracey farmer

New member
Jan 5, 2020
1
0
I have the P20 Pro and although all setting on video are set to mute it still records sound and it's really annoying as I cant turn the dam thing off, someone techy please help, I'm going back to apple when my contract is up don't like this at all, camera is amazing and only reason I moved back to an android tbh, thanks x
 

dladz

Senior Member
Aug 24, 2010
13,103
4,159
Liverpool
Huawei Watch 2
OnePlus 8
I have the P20 Pro and although all setting on video are set to mute it still records sound and it's really annoying as I cant turn the dam thing off, someone techy please help, I'm going back to apple when my contract is up don't like this at all, camera is amazing and only reason I moved back to an android tbh, thanks x

Mute won't mute the video audio, I think it's for UI sounds whilst in the camera app, don't think you can disable audio whilst recording..

Why do you want to? Just curious.
 
Just to add, I ran into the same issue on my fully update P30 pro.

I was out on vacation and recorded 3 videos back to back. 4K30, HEVC. When I tried the play them back, I found no audio was recorded. The video does have an audio track, but when I pull it out and look at it, it has nothing. Very annoying when you record something that you'll prob never see again in your lifetime (unless you return someday) and find out it didnt work right.

If I test right, everything's working fine. This is the first time this has happened.