recover photos from Moto G 2015 (XT1548) stuck in boot loop

jkepler1571

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Dec 23, 2019
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Hello, a friend asked me to help him recover his wife's photo data (if possible) from her old phone, a Moto G 2015 (Motorola xt1548). She's already upgraded phone's but they'd like to recover her photos/videos. I have the phone, and as far as I can tell its running the default Motorola software--i.e., it was never rooted, nor has an alternate ROM.

It seems to be stuck in a boot loop, where it starts with the blue Motorola "M" logo and Android beneath on a white screen, then the globe animates, then displays an "Android is starting... Optimizing app 'n' of 47", then finally lands on a black blank screen with the Android buttons at the bottom. After a minute or so, it starts again. I've searched the xda forum threads and haven't found another relevant thread.

I'm running a Debian GNU/Linux system, but neither adb nor fastboot see the phone. I also can't see the phone as a USB device via ls /dev/sd* or via lsblk. I'd thought of using dd to try and copy the phone's filesystem to get the photos, but I can't see the device.

Any ideas or suggestions from those more familiar with this phone would be appreciated. Thanks!
 
Last edited:

sd_shadow

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Sep 21, 2011
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Hello, a friend asked me to help him recover his wife's photo data (if possible) from her old phone, a Moto G 2015 (Motorola xt1548). She's already upgraded phone's but they'd like to recover her photos/videos. I have the phone, and as far as I can tell its running the default Motorola software--i.e., it was never rooted, nor has an alternate ROM.

It seems to be stuck in a boot loop, where it starts with the blue Motorola "M" logo and Android beneath on a white screen, then the globe animates, then displays an "Android is starting... Optimizing app 'n' of 47", then finally lands on a black blank screen with the Android buttons at the bottom. After a minute or so, it starts again. I've searched the xda forum threads and haven't found another relevant thread.

I'm running a Debian GNU/Linux system, but neither adb nor fastboot see the phone. I also can't see the phone as a USB device via ls /dev/sd* or via lsblk. I'd thought of using dd to try and copy the phone's filesystem to get the photos, but I can't see the device.

Any ideas or suggestions from those more familiar with this phone would be appreciated. Thanks!
Try safe mode
https://support.motorola.com/uk/en/solution/ms105621

Sent from my Moto E (4) using Tapatalk
 

R1ffR4ff

Senior Member
May 31, 2015
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Hello, a friend asked me to help him recover his wife's photo data (if possible) from her old phone, a Moto G 2015 (Motorola xt1548). She's already upgraded phone's but they'd like to recover her photos/videos. I have the phone, and as far as I can tell its running the default Motorola software--i.e., it was never rooted, nor has an alternate ROM.

Any ideas or suggestions from those more familiar with this phone would be appreciated. Thanks!
Try a Soft Reset. Press and hold the power button in for around 10/15 seconds until the phone restarts but make sure the phone is charged.

If the phone had Google Photos installed they would be available here,

https://photos.google.com

HTH :)