RedMagic 5G Series UNOFFICIAL Support

ssj3hulk

Senior Member
Dec 14, 2011
71
2
0
@JerryYin when will you add face unlock to EU rom ?
When will you improve fingerprint scanner?
When will you fix the embarrassing typo during the fingerprint setup ? (Scanner is NOT on the back)
When will you fix the issues with Hungarian language ? Few things are in Hungarian, but most is in English. Not to mention that the OTA update page is displayed in Spanish instead of Hungarian (or English)...this issue has been present since the first Red Magic 3 rom.

When will you fix these ??

Also, any plans to add Widevine L1 support ? Kinda embarrassing that cheaper phones have it but not this one and can't watch HBO or Netflix in HD...
 

eatmycoconut

New member
May 20, 2020
1
0
0
Hi, i've recently gotten a red magic 5g, it seems like it's the china rom, however in the settings, clicking on the system update does not do anything nor bring up anything.
Does anyone know if this is normal or is there any possible fix?

Edit: okay my phone came with the black magic custom rom already flashed, hence the update option was broken, so after updating the black magic rom to v2 *follow the guide please*, the update option was fixed however the wifi could not work, but since i can now do a local update, i flashed it to the EU global rom v4.09 and everything works fine now.
 
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JeankDragon

Member
May 7, 2011
29
0
21
Hi @JerryYin

First of all thank you for opening this channel, I really appreciate that you take the pleasure of attending to our queries personally.
I ask you a couple of questions.
- In the themes section, if one changes to another theme, it seems that there is no way to return to the original icons of the room, I have not experimented with changing with version 4.09 because I don't want to lose those icons at all.
- The other point is regarding the lock screen, I do not know if it will be possible to show only the icons of the applications with notification.
Two specific points with which I bother you.
- The messaging app line does not show the icon in the notification bar, the notification arrives, but nevertheless it does not appear as with other applications.
- Finally something accessory, in version 4.09 I changed the appearance of the volume control, now it is generic and not the version much more in line with the phone I had before.

Greetings and thanks for taking the time to read and answer.
 

DiMatador

Senior Member
Jul 21, 2011
127
15
0
@JerryYin Waoo i really hope that by Friday we get some sweet answer about the update... I just got the north America version and so far and its okay not what it should be not by a long shot but its very usable. What kind of improvements are coming? Personally im hopping for camera improvements, ability to change launcher, ability to change themes and icons and over all look and feel of the os.. thanks man
 

JerryYin

Senior Member
Apr 15, 2018
179
138
0
Shenzhen
Hi @JerryYin

First of all thank you for opening this channel, I really appreciate that you take the pleasure of attending to our queries personally.
I ask you a couple of questions.
- In the themes section, if one changes to another theme, it seems that there is no way to return to the original icons of the room, I have not experimented with changing with version 4.09 because I don't want to lose those icons at all.
- The other point is regarding the lock screen, I do not know if it will be possible to show only the icons of the applications with notification.
Two specific points with which I bother you.
- The messaging app line does not show the icon in the notification bar, the notification arrives, but nevertheless it does not appear as with other applications.
- Finally something accessory, in version 4.09 I changed the appearance of the volume control, now it is generic and not the version much more in line with the phone I had before.

Greetings and thanks for taking the time to read and answer.
It seems the messaging app thing looks like a bug, can you share the screenshot for that issue?

The lock screen notification can be improved in future updates.

For the volume control, I don't know how you changed that, I hope to get a more detailed description.
 

JerryYin

Senior Member
Apr 15, 2018
179
138
0
Shenzhen
Hello, I have a permanent line on my screen.

I've already made a thread here:
https://forum.xda-developers.com/nubia-red-magic-5g/help/strange-permanent-line-screen-t4096453

I can't get in touch with the support. They are ignoring my requests, I think. I've tried the German support from Nubia. They are blocking my mails. (Don't know why)

Is there a way you can help me with this? jerry?

Best regards
Yes, I can help with that, I need a more detailed and clearer photo, and your order number on RedMagic website. You can PM me.
 

JeankDragon

Member
May 7, 2011
29
0
21
It seems the messaging app thing looks like a bug, can you share the screenshot for that issue?

The lock screen notification can be improved in future updates.

For the volume control, I don't know how you changed that, I hope to get a more detailed description.
They changed the design

Hi @JerryYin thanks for your reply.
I add three screenshots of the line messaging app theme, in the first I show you the notification on the lock screen, where the notification of the new message actually arrived, in the second I show you that when entering the notification bar it does not show the icon that has a notification and finally if you expand the notification center you can see what if the notification is as such. In short they arrive but for some reason for this specific app there is no notice that there is a new message.

With version 4.09 the volume control design lost the phone theme layer, now it shows the volume control as basic, before it was a thicker bar with gray color, now it is just the traditional one.
 

Attachments

badr4

Member
Feb 24, 2019
10
1
3
Game space issue

Hi ?
Guy's i have an issue which is bothering me a lot.

I am using rooted red magic 5g with version NX659J_ENCommon_v4.09
and i am using hacking app called GameGadian.

The issue is when i switched the red bottom on to enable the trigger and fan , any other app is freeze.
It seem the game space blocked ? other apps in background. So every time i have to switched off the bottom and switching on back ?
Before i have red magic 3s with no issues like that.
I try to allow the other apps in using the background and its same thing. I hope i can find the solution over here. Thanks ? @yinzicong
 
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Ryukev717

New member
May 23, 2020
2
0
0
Please help me I want to return my red magic 5g

Please Jerry help me I want to return my red magic and customer service doesn't care about the customers. I'm getting close to the 14 days and it's not my fault I've been emailing them since the day over received it
 

DiMatador

Senior Member
Jul 21, 2011
127
15
0
Download software 3.11

Hello there,

I have a few things

Firstly when will there be a update as there are many bugs on the device

Secondly do you guys plan to support this device in the long term.

I dont know what software version your on but if look on the red magic post there is a post with software upgrades the improve this phone dramatically from software 3.8 to 3.11 i recommend you look and upgrade its rather easy to do
 

xphyle1971

Senior Member
Apr 25, 2012
383
96
48
Hello there,

I have a few things

Firstly when will there be a update as there are many bugs on the device

Secondly do you guys plan to support this device in the long term.

I dont know what software version your on but if look on the red magic post there is a post with software upgrades the improve this phone dramatically from software 3.8 to 3.11 i recommend you look and upgrade its rather easy to do
They are not going to support the device. If you had done any research before purchasing it, you would see that Nubia released the Red Magic 3 and the 3S. Both of those device launched with Android 9 and neither have been updated to Android 10. And Nubia has said they have no plans to update it. Both devices received ONE pathetic bug fix update. Both devices are currently sitting on the August 2019 security patch. What kind of company sells a device and offers NO MAJOR OS UPDATES?! Nubia's business plan is to sell a device with impressive HARDWARE for the least amount of money possible, but when it comes to software support, you get what you pay for. You should send it back while you still can. Go have a look in the Red Magic 3/3S forum and you'll see what you have to look forward to. I'm sure they're deep into planning their next phone release already.
 
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