Hi XDA,
Well, this is my first thread to clarify my identity. As many people asked, yes I'm working for Nubia and responsible for all the tech support and related stuff, including the system update and some of the development work.
I'm here with my personal account to provide UN-OFFICIAL support to all the users around the world. I hope through my effort people can enjoy the RedMagic series smartphone. And I also hope developers around the world can use our phone to make better ROMS. Due to some of the regulation and restriction most of the time I can't provide a direct answer, however I can give you some tips and hints to solve it. So please don't push me too hard.
Because my works on XDA is not officially supported by the company so I can't check the XDA very often. If you got a question just @me in your post, try not to send PM because it makes more time for me to answer. If you have Telegram group related to Nubia, you can invite me @yinzicong to join, it is better to get messages on Telegram.
At last, Thanks for choosing Nubia products.
Jerry
Jerry, please help me, my phone is red magic 5g, I manually updated the phone but maybe something went wrong and now my device is stuck in the EDL case
What do you advise me to do and what is the way to restore the factory system ROM
Thanx