Replace or repair?

[heroid007]

Hey guys! I just need a little help here.... I had issues with my camera with pictures being bad quality in the dark .... called Google and HTC .... finally HTC decided to replace or repair the device! Though Google agent stated I would be entitled for a new device, HTC at the end of the conversation mentioned it would be "like new" but not new phone. My phone is only a week old! I have no experience with repair/replacement with HTC and I would appreciate if you can share your experience with similar situation in the past!

Also, please vote your opinion at the top in next 3 days so I can decide quick!

TIA!

 

[ctbear]

Their replacement units are basically the same as a new phone, no signs of wear or anything

 

[erikiksaz]

How bad do your pictures look? You can't expect much from any phones with an LED flash in regards to night pictures. The only phones that take somewhat respectable pictures in the dark are the ones with xenon flash.

 

[androidlicious]

Their replacement units are basically the same as a new phone, no signs of wear or anything

I've had the opposite experience. The replacements that I received had new problems and one unit even had some light scratches on the screen. The most common aesthetic problem that I saw on the replacements was that the black piece sitting underneath the screen was not flush with the screen. Another one came with a weak vibrate and one of the other ones I remember had a problem with the camera, where the photos would turn up saturated (looking at the back of the camera, it looks like the camera had been tampered with or underwent repair).

I haven't had any experience with repairing the phone, however, if you're thinking about getting a replacement, I would only choose that as the last resort.

 

[r0adki111]

I had a discussion with a htc rep about the "like new" phones. I was told that they are actually better than new ones since they replace the motherboard, casing, and screen. Then they each go through the testing process. She said that the brand new phones don't all get tested, only around 1 in 5 or so.

I am not sure if this is true or not, just what was told to me on the phone.

 

[hbkmog]

I had a discussion with a htc rep about the "like new" phones. I was told that they are actually better than new ones since they replace the motherboard, casing, and screen. Then they each go through the testing process. She said that the brand new phones don't all get tested, only around 1 in 5 or so.

I am not sure if this is true or not, just what was told to me on the phone.

Get a new replacement phone. If you send it back to repair, you might end up 2 or 3 weeks without the phone according to HTC's track record.

 

[r0adki111]

Get a new replacement phone. If you send it back to repair, you might end up 2 or 3 weeks without the phone according to HTC's track record.

Yep it took me around 4 weeks for my last repair job. (had to get dust under screen fixed twice).

Next time I'm getting a replacement.

 

[NeonMonster]

Yep it took me around 4 weeks for my last repair job. (had to get dust under screen fixed twice).

Next time I'm getting a replacement.

I've actually had very good experiences with HTC.

It takes about 3 days to ship to the HTC factory, they fixed my screen in under a day and had it back out with 2day shipping. So about 7 days, BUT the first time they fixed my phone, they didnt connect the camera or motherboard so my earpiece, camera, and flash would NOT work.

They fixed it again for free, and I did indeed get MY phone back. Not a refurb. I dropped my phone the first week and it had a scuff near the top which is indeed still there.

I think you should use a cheap replacement phone for a 1-2 weeks it will take for HTC to fix it rather then getting a refurb where you have no idea if it has DIFFERENT problems.

 

[heroid007]

Thank you do much for all your response guys! They also gave me another option to authorize my credit card for full value of the phone, they send you a replacement phone then you play with it and then send the defective back in 10 days if not you pretty much buy both the phones. This option seems to be more attractive since I get to compare and decide, so I'm leaning more towards this but still waiting for some more experience / opinions

Thanks again

Sent from my Nexus One using XDA App