Replaced device new problems with secure folder access - SOLVED

[bonerp]

OK so got the replacement. Anyone else having problems with secure folder? I and others are getting Alert secure folder cannot be set up because unauthorised software was installed on the device.

Same issue on s health not working.

Tried cache clear etc.

Is it never ending with the note 7??

SOLUTION
Yes this is my replacement following recall. The solution is to re-initialise the device via smart switch PC or mac. It clears the issue but pretty much re-installs everything so DO THIS FIRST to save a whole load of wasted time!!!!


Sent from my SM-T800 using Tapatalk

 

[nafi2000]

Unauthorised software???!!

Sent from my SM-N930F using Tapatalk

 

[bonerp]

No idea unless Samsung have installed some test app that doesn't work with their own security policy updates

Sent from my SM-N930F using Tapatalk

 

[blackt12]

I got this today too, can't use S health either cause of it

 

[MKchrias]

This thread has a possible solution

http://forum.xda-developers.com/showpost.php?p=68690963&postcount=1860

Sent from my Tab S using XDA Labs

 

[blackt12]

This thread has a possible solution

http://forum.xda-developers.com/showpost.php?p=68690963&postcount=1860

Sent from my Tab S using XDA Labs

This absolutely worked for me!

 

[koppee1]

Did you try rooting the device before the problem?

 

[ars0n]

Is this your replacement from the battery debacle?

 

[bonerp]

Yes this is my replacement following recall. The solution is to re-initialise the device via smart switch PC or mac. It clears the issue but pretty much re-installs everything so DO THIS FIRST to save a whole load of wasted time!!!!

 

[mikeinashed]

Ok, for anyone as daft as me, you need to go to 'initialisation' without the phone plugged in and manually enter the model/serial.

It still didn't work, unfortunately - keeps restarting the phone as soon as it's downloaded and therefore doesn't perform the reinitialisation.

What also hasn't worked is downloading the firmware from SamFirm and flashing AP/CP/CSC. Very frustrated. Anyone got any suggestions?

 

[Sathish palani]

Helo Ian using Samsung j7 prime . Secure folder cannot setup unauthorized software was installed in the mobile & knock also not open . I tried smartswitch reinitialize but same problem found . Plz help me I can I solve ?

---------- Post added at 06:41 AM ---------- Previous post was at 06:31 AM

 

[ryRy]

This thread has a possible solution

http://forum.xda-developers.com/showpost.php?p=68690963&postcount=1860

Sent from my Tab S using XDA Labs

does not work in me..i still have that dialog box!!!!!

 

[vvtiet]

Am also suffering from same.
What can i do
Please help me

 

[Waseem45]

Sir plz help me...i have a samsung j7 prime....when i open my secure folder unauthor

It says unauthoruzed software was found help me pmz....it also says that failed to created knox....j7 prime....knox waranty status 0×1