request for help with Kaiser (after using search and trying fixes)

[sir topas]

Device: HTC TyTN II

Bootloader: KAIS130
SPL-3.28.0000
CPLD-8

ROM: RUU_Kaiser_HTC_WWE_3.28.405.0_radio_sign_25.83.40.02_1.65.16.25_Ship

Problem: I tried to sync the device with my desktop (running XP Media Center edition sp3) using ActiveSync 4.5 like I normally do. However, this time the device wouldn't sync and it would just hang. I unplugged the device from USB so that I could try again. The phone immediately went into bootloader. It is currently stuck in this mode.

Steps taken:

First I called HTC tech support hotline. The rep walked me through several steps, but nothing fixed the problem. We tried soft resetting, holding down the power + camera buttons and then soft resetting, hard resetting: nothing worked. He then stated that the device's ROM probably got erased when I unplugged it from USB. He instructed me to download the official 6.1 ROM from HTCs website and then try to re-flash the phone.

I tried doing this, but I still cannot get the ROM onto the device. In bootloader, I plug the device into USB and I get an error message that the device is not recognized. I soft reset the phone and then run the RUU and it begins to flash the device. After 10 minutes, I get a message saying that the flash was successful but the phone just resets back to bootloader.

After searching through the forum and wiki, I am still at a loss as to how to proceed without instruction from an expert. I think I read something about using mtty, but I am afraid to do so on the Kaiser because I read that typing the wrong instructions could be disastrous.

I humbly request any kind Kaiser experts to help me with my problem! Thanks

 

[P1Tater]

Device: HTC TyTN II

Bootloader: KAIS130
SPL-3.28.0000
CPLD-8

ROM: RUU_Kaiser_HTC_WWE_3.28.405.0_radio_sign_25.83.40.02_1.65.16.25_Ship

Problem: I tried to sync the device with my desktop (running XP Media Center edition sp3) using ActiveSync 4.5 like I normally do. However, this time the device wouldn't sync and it would just hang. I unplugged the device from USB so that I could try again. The phone immediately went into bootloader. It is currently stuck in this mode.

Steps taken:

First I called HTC tech support hotline. The rep walked me through several steps, but nothing fixed the problem. We tried soft resetting, holding down the power + camera buttons and then soft resetting, hard resetting: nothing worked. He then stated that the device's ROM probably got erased when I unplugged it from USB. He instructed me to download the official 6.1 ROM from HTCs website and then try to re-flash the phone.

I tried doing this, but I still cannot get the ROM onto the device. In bootloader, I plug the device into USB and I get an error message that the device is not recognized. I soft reset the phone and then run the RUU and it begins to flash the device. After 10 minutes, I get a message saying that the flash was successful but the phone just resets back to bootloader.

After searching through the forum and wiki, I am still at a loss as to how to proceed without instruction from an expert. I think I read something about using mtty, but I am afraid to do so on the Kaiser because I read that typing the wrong instructions could be disastrous.

I humbly request any kind Kaiser experts to help me with my problem! Thanks

I suggest getting in touch with the moderator named GSLEON3. He is probably going to be your best bet of getting back up and running. Good Luck

 

[sir topas]

Ok, I can't get in touch with GSLEON3 (I'm sure he's extremely busy) and I don't want to pester him so if anyone else out there can help, I certainly appreciate it. Here is my theory for the solution based on further reading of these forums (but since I have no technical training I don't know if I am even on the right track). I'd appreciate if anyone with the proper knowledge can confirm or reject this course of action:

1. Stop ActiveSync, by Task Manager (press Ctrl + Alt + Delete)
kill two processes rapimgr.exe and wcescomm.exe

2. put your device into the cradle

3. Run mtty and Choose WCEUSBSH001 in 'PORT' (if it doesn't show then you didn't stop all active sync processes above!)

4. type "set 16 0" without the quotes to tell bootloader to boot the OS after reset. (for some devices it can also be "set 14 0")

5. type "task 8" to get your device formatted

6. type "task 0" to ask your device reboot

7. take the device out of the cradle, and manually reset it if it does not do that already.

(taken from http://forum.xda-developers.com/showthread.php?t=394543&highlight=stuck+bootloader)

redbandana cautions that one must use HardSPL or risk bricking the device. However, in the post about SPL Questions it states:

"Well, at the moment this is where we are at. We are still investigating the full effects of what an SPL can do to vary the performance of an OS. For now there is a large consensus that the newer HTC 6.1 ROM SPL seems to work well for most of the newer 6.1 ROMS (stock and cooked)."

So my question is, will the stock SPL that came with the official HTC 6.1 ROM be ok to use mtty, or do I need to flash the old HardSPL?

I appreciate any advice on how to proceed, especially if I am totally wrong about how to fix this. Thanks!

 

[redbandana]

Ok, I can't get in touch with GSLEON3 (I'm sure he's extremely busy) and I don't want to pester him so if anyone else out there can help, I certainly appreciate it. Here is my theory for the solution based on further reading of these forums (but since I have no technical training I don't know if I am even on the right track). I'd appreciate if anyone with the proper knowledge can confirm or reject this course of action:

1. Stop ActiveSync, by Task Manager (press Ctrl + Alt + Delete)
kill two processes rapimgr.exe and wcescomm.exe

2. put your device into the cradle

3. Run mtty and Choose WCEUSBSH001 in 'PORT' (if it doesn't show then you didn't stop all active sync processes above!)

4. type "set 16 0" without the quotes to tell bootloader to boot the OS after reset. (for some devices it can also be "set 14 0")

5. type "task 8" to get your device formatted

6. type "task 0" to ask your device reboot

7. take the device out of the cradle, and manually reset it if it does not do that already.

(taken from http://forum.xda-developers.com/showthread.php?t=394543&highlight=stuck+bootloader)

redbandana cautions that one must use HardSPL or risk bricking the device. However, in the post about SPL Questions it states:

"Well, at the moment this is where we are at. We are still investigating the full effects of what an SPL can do to vary the performance of an OS. For now there is a large consensus that the newer HTC 6.1 ROM SPL seems to work well for most of the newer 6.1 ROMS (stock and cooked)."

So my question is, will the stock SPL that came with the official HTC 6.1 ROM be ok to use mtty, or do I need to flash the old HardSPL?

I appreciate any advice on how to proceed, especially if I am totally wrong about how to fix this. Thanks!

mtty is not a toy and there are some risks of bricking involved. Anyhow, it is a tool that is used for situations similar to yours. Follow the steps that are provided. Step 3 may be different for different pc's, so just look for port 1. After you run mtty, install a version of hard spl. If you plan on installing a 6.1 rom, install a spl that is compatible with it such as, 3.28hard, 3.29, or the new 3.56. I'll be around for an hour feel free to pm me.

 

[GSLEON3]

Sorry mate, usually takes me a day to catch up with my PM's, etc...

I can't say for sure on the 3.28 SPL as I have not disassembled it. Well, technically I did, just to prove a point that it was the same as 3.29, but I didn't document any of the commands.

The 3.28 HardSPL is NOT an MFG spl, so it definitely WON'T support some functions. I don't know what all the fuss is about SPL's. I use my own customized version, based of course on Jocky's work, but it's still a 1.1 SPL version & I never have any trouble.

For the 3.28 & .29 SPL's, I do know that if you are stuck because of an RUUNBH error, the correct sequence is:
cmd>set 16 0
cmd>task 8

Task 8 is not "format", I don't know where you got that & task 0 will freeze out MTTY.

Have you done an info 8 command?

cmd>info 8

That will tell you more about the issue.

BUT MOST IMPORTANTLY, only connect mtty to USB, not to port. You can mess other things up like external drives, etc. Ports are only when connecting to OEMSBL/Radio Boot Loader.

 

[GSLEON3]

BTW, a screwed up USB port pin or block can cause this issue as well. Take a look at the pin block, is it perfectly straight?

 

[sir topas]

Ok, here's the weird thing. I was going to try the mtty to do info 8 command, and I powered on the device (it had the SIM card and microSD card removed.) The device started up and performed a hard reset, and then loaded up! It had a ROM on it! Not the original factory ROM that was loaded (which had TomTom preloaded) but the factory ROM I downloaded from the HTC e-club that I tried to flash. I thought my issue was solved, so I put in the SIM card. However, when I turned on the device (with SIM card in) I get the bootloader screen. What the heck is going on?

 

[sir topas]

BTW, a screwed up USB port pin or block can cause this issue as well. Take a look at the pin block, is it perfectly straight?

Yes, it is straight.

 

[sir topas]

Hi everyone,

Thanks for trying to help me. It's all a bit too confusing for me so I just decided to bite the bullet and send it into HTC. Thanks again!