Rescue and Smart Assistant (LMSA)(Motorola/Lenovo Only)

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sd_shadow

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Sep 21, 2011
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Motorola Droid X
Amazon Fire
Rescue and Smart Assistant
LMSA: Lenovo's Motorola Smart Assistant (PC)
For Lenovo and Motorola Devices Only

Rescue and Smart Assistant (LMSA) is an official tool installs on PC. Can help to manage smart device (include all Lenovo android phone, MOTO phone, Lenovo tablet ) data, flash smart device software, and more Lenovo support functions.​
Note: Most Devices Released in 2014 and Newer should be compatible. - 28 July 2021​

Quick Links


Problem: Moto Phone will not update, even though you know that an update is available.​
Solution: Use the Update or Rescue option​
Problem: Device will not boot, or you lust want to reflash the firmware​
Solution: use the Rescue Option​

If you have a Verizon Branded Device You may need to use​



Moto's description of options.
  • Device Management: connect device via USB cable or Wi-Fi, and then manage Pictures, Videos,
    Music, Contacts, SMS, Files Management, Back/Restore;
  • Flash: upgrade device system software to the newest release, and even can rescue device from software caused un-operational status;

How to use Lenovo Moto Smart Assistant


Download/Install Smart Assistant on PC and User Guide (Win 10/7)


Smart Assistant App
The Smart Assistant App should install automatically after you enable
USB debugging in developer options
It may take a minute
If not install the app from mirror below.


Optional (Needed for manage Pictures, Videos, Music, Contacts, SMS, Files Management)


The PC program is not very fast,​
Be patient.​

Using Flash Rescue Option
 
Last edited:

sd_shadow

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Sep 21, 2011
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Motorola Droid X
Amazon Fire
Supported devices that can be updated.
Most Devices 2014 and later should be compatible.

Devices listed in LMSA's Rescue options
In the order as listed. - 16 April 2020

  • Droid Maxx - XT1080
  • Droid Maxx 2 / Moto X Play (LRA) - XT1564/XT1565
  • Droid Turbo - XT1250/XT1254
  • Droid Turbo 2 - XT1585
  • Moto C - XT1750/XT1754/XT1755/XT1756/XT1757/XT1758
  • Moto C Plus - XT1721/XT1723/XT1725/XT1726
  • Moto E2 - XT1526/XT1527/XT1528
  • Moto E4 - XT1760/XT1761/XT1762/XT1763/XT1764/XT1769/XT1765/XT1766/XT1767/XT1768/XT1765PP
  • Moto E4 Plus - XT1771/XT1772/XT1770/XT1773/XT1775/XT1774/Xt1776
  • Moto E5 - XT1944-1/XT1944-2/XT1944-3/XT1944-4/XT1944-5/XT1944-6/XT1944-DL
  • Moto E6 - XT2005-PP/XT2005-1/XT2005-5/XT2005-3/XT2005-4/XT2005-DL
  • Moto E5 Go - XT1921-8
  • Moto E5 Play - XT1921-18/XT1921-1/XT1921-2/XT1921-3/XT1921-5/XT1921-6/XT1921-7/XT1921-15/XT1921-16/XT1921-/XT1920-19
  • Moto E5 Plus - XT1924-1/XT1924-2/XT1924-3/XT1924-4/XT1924-5/XT1924-6/XT1924-7/XT1924-8/XT1924-9
  • Moto E3 - XT1700
  • Moto E3 Power - XT1706
  • Moto E6 Plus - XT2025-1
  • Moto E6 S Plus - XT2025
  • Moto G3 - XT1548/XT1540/XT1543/XT1544/XT1541/XT1542/XT1550
  • Moto G4 - XT1621/XT1622/XT1624/XT1625/XT1626
  • Moto G4 Play - XT1600/ XT1601/XT1603/XT1604/XT1607/XT1609
  • Moto G5 S - XT1790/XT1791/
  • Moto G6
  • Moto G7
  • Moto G6 Play
  • Moto G7 Play
  • Moto G4 Plus
  • Moto G5 S Plus
  • Moto G6 Plus
  • Moto G7 Plus
  • Moto G8 Plus
  • Moto G7 Power
  • Moto G Turbo
  • Moto G5
  • Moto G5 Plus
  • Moto M
  • Moto X2
  • Moto X4
  • Moto X Play
  • Moto X Pure
  • Moto X Style
  • Moto Z
  • Moto Z2
  • Moro Z3
  • Moto Z Droid
  • Moto Z Force Droid
  • Moto Z Play
  • Moto Z2 Play
  • Moto Z3 Play
  • Moto Z Play Droid
  • Moto Z4 - XT1980-4/XT1980-3
  • Motorola One - XT1941-1/XT1941-2/XT1941-3/XT1941-4/XT1941-5
  • Motorola One Action - XT2013-1/XT2013-2/XT2013-4
  • Motorola One Macro - XT2016-1
  • Motorola One Power - XT1942-2
  • Motorola One Vision - XT1970-3/XT1970-2/XT1970-5/XT-1970-1
  • Motorola One Zoom - XT2010-1
  • Motorola Razr - XT2000-1/XT2000-2
  • Revvlry+ - XT1965


Tested by me or reported by others



Some related threads
https://forum.xda-developers.com/moto-g7/how-to/how-to-fix-g7-xt1962-1-stuck-bootloader-t3917792.
 
Last edited:

sd_shadow

Recognized Contributor / XDA Welcome Team
Sep 21, 2011
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Motorola Droid X
Amazon Fire
Supported devices that can be Flashed/ rescued
Tested by me or reported by others
If your device is not listed, it may still work.
  • Moto G Plus (5th Gen S) alexmaisa
  • Moto G5 Plus - lm_1970
  • Moto G5 - Akipe
  • Moto E 2015 Surnia/Otus - MotoJunkie01
  • Moto G 2015 Osprey/Merlin - MotoJunkie01
  • Moto G5S Plus - alexmaisa
  • Moto G6/ali/XT1925-12
  • Moto X4/payton/XT1900-1
  • Moto G7 Power/ocean/XT1955-5
  • Moto X2/ victara_verizon / XT1096

Pretty much any device made after 2015 should be compatible. -28 July 2021
 
Last edited:

sd_shadow

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Skip Data Wipe

There is a way to flash firmware without losing data
Open LMSA select Flashing/rescue
boot the device to Fastboot mode
Connect the device to PC
Let LMSA download the Firmware
Once the firmware is downloaded, don't continue with flashing.
Open C:\ProgramData\LMSA\Download\RomFiles
Select the firmware for the device you want to flash
Open the flashfile.xml with a text editor like notepad++ (https://notepad-plus-plus.org/)
Delete this line
Code:
<step operation="erase" partition="userdata"/>
save the changes
Continue the flashing with LMSA

Note: This is not guaranteed to work
Thanks to nicolap8
How to: flash stock without losing data (without reformatting) by nicolap8
 
Last edited:

D412

Member
Jan 29, 2019
40
11
Thanks for sharing. Never bothered to download this because I didn't know it had so many features like clipboard transfer, only heard of it's "Rescue" option before. With Smart Assistant 4.4.0.12 my stock rooted Moto G6 (-6 version) the flash option says "Coming soon" with a small "Go Rescue" option in the bottom. It could be my computer or the root though, because I plugged in my Moto g 2015 Osprey with Ressurection Remix Pie and it says "Coming soon" for it too, though I'm not sure if that's the ROM's /root fault. I know the flash wouldn't work with root/ but thought it would at least show the option in the windows app for the stock g6.

I was looking for an alternative to RSDLite to re-flash my g6's current firmware since some have reported it fixing the widespread lag, guess manual is my only option.

Edit: It appears the Play Store link in the OP isn't the right app, I used the ADB method to install but just figured I would mention it.
 
Last edited:
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aurelya.hyjal

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Sep 5, 2013
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Iowa
Moto Z4
Worked on my Moto Z4 xt1980-3, but was wonky at times--had to run it several times (would sometimes hang around 47%, other times said device not supported, though I had just downloaded the ROM of the supported device) but it's come through both times so far! -A
 
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sd_shadow

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Options have changed again.
Updated Instructions Here - 20 July 2021


Using Rescue option to Download Firmware

Open Rescue and Smart Assistant
Screenshot 2021-03-03 193140.png

Sign in

Screenshot 2021-03-03 192219.png

Screenshot 2021-03-03 192314.png


Compare target version with the current version, also verify that ro.carrier, and model name, and other info is correct.
If it looks good
Click the Download button.
To find downloaded firmware see post #5

Screenshot 2021-03-03 192604.png
 
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sd_shadow

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is it possible to use the zip file from https://mirrors.lolinet.com/firmware/moto/lake/official/ with LMSA-Tool?
If yes how? Just unzip into the folder? Many thanks in advance.
device G7 Plus RETEU3, still on August Patch (although December available), it won't update to newer patch or update to Android 10
I haven't tried but this guy did it
https://forum.xda-developers.com/showpost.php?p=81922755&postcount=147

Sent from my Moto E (4) using Tapatalk
 

Moco786

Member
Aug 8, 2019
6
0
Tell me

Can any body tell me from lmsa is it possible z3 security patches install to z2 force ? Manually
 

sd_shadow

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Amazon Fire
Troubleshooting

If you see this
Unable to match the appropriate firmware. Some key information cannot be read from device
Your device is unsupported, missing a Baseband, or mismatched firmware.

If the device is missing the Baseband or it doesn't match the software channel
LMSA will not be able to flash the firmware.

See these alternative options.
 
Last edited:

sd_shadow

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Tell me one thing,
Why incompatible?
Whether same specs ?
Actually when i boot my device into fastboot there is baseband number is not found ? What is that ?
The security updates can't be simply separated from the update.

The specs are very similar but there are differences
Mainly the screen
https://www.phonemore.com/compare/p...b-vs-motorola-moto-z2-force-xt1789-01/8729308

Sounds like you flashed the wrong firmware.


Sent from my ali using XDA Labs
 

sd_shadow

Recognized Contributor / XDA Welcome Team
Sep 21, 2011
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Amazon Fire
Does the upgrade flash delete data like it claims it does? Z2Force, and Z4
There is a warning to backup data, but
I have uipdated a Moto G6/ali/XT1925-12 , Moto X4/payton/XT1900-1, and Moto G7 Power/ocean/XT1955-5
Without data wipe.
I do recommend using the LMSA backup option, just to be safe.
 

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  • 2
    Does anyone else have trouble installing the RSA tool? When I double click the exe to install the standard 'Windows security popup' shows which I click "yes" to and then nothing happens no matter how long I wait and nothing in Task Manager

    Are there any quirks that this program needs such as a specific C++ Redistributable or .NET version or something?
    Last time (late 2021) I tried to install RSA the same thing happened but I've reinstalled the operating system since then so this is essentially a clean Windows install it's failing to install on

    Any help would be much appreciated

    Update: I've just extracted the Rescue_and_Smart_Assistant_v6.3.2.12_setup.exe to a folder using 7-zip and manually launching the Rescue and Smart Assistant.exe does now launch and open, I assume there would be no issues using the program in this way as a portable application and not "installing" it?

    Update 2: It worked using it from an extracted folder, however at first it would detect the phone while turned on but not while it was in Fastboot, I had to install the Motorola_Mobile_Drivers_64bit from Motorola and then it fully worked and Rescued successfully, the process was quick and easy once I had the right drivers

    The phone was a Motorola One Action

    Thanks for doubling back to share the details of your experience. FWIW, IMO the RSA app is poorly designed regarding a consistent user experience even though it is effective when configured. It requires Internet connection at various points which the user may not know and quickly forgets the login and requires program updates. Unless frequently used, any time you return to use it there may such hiccups with updates and log-ins. That being said, this does not seem to have been the issue in your case which seems to have been the fastboot drivers. On that point I had a similar experience with a Moto X4 (Payton). I could not access that device via fastboot and there was an odd value in one of the descriptions of base-band or modem. RSA was able to see the device but not work with it... until I updated Moto drivers. I did not have such problems with other devices in fastboot or RSA but that X4 was the first A/B device on which I flashed a custom ROM and I probably messed something up, hence the need to restore it which to your point went smoothly once everything was lined up.
    1
    Does anyone else have trouble installing the RSA tool? When I double click the exe to install the standard 'Windows security popup' shows which I click "yes" to and then nothing happens no matter how long I wait and nothing in Task Manager

    Are there any quirks that this program needs such as a specific C++ Redistributable or .NET version or something?
    Last time (late 2021) I tried to install RSA the same thing happened but I've reinstalled the operating system since then so this is essentially a clean Windows install it's failing to install on

    Any help would be much appreciated

    Update: I've just extracted the Rescue_and_Smart_Assistant_v6.3.2.12_setup.exe to a folder using 7-zip and manually launching the Rescue and Smart Assistant.exe does now launch and open, I assume there would be no issues using the program in this way as a portable application and not "installing" it?

    Update 2: It worked using it from an extracted folder, however at first it would detect the phone while turned on but not while it was in Fastboot, I had to install the Motorola_Mobile_Drivers_64bit from Motorola and then it fully worked and Rescued successfully, the process was quick and easy once I had the right drivers

    The phone was a Motorola One Action
  • 15
    Rescue and Smart Assistant
    LMSA: Lenovo's Motorola Smart Assistant (PC)
    For Lenovo and Motorola Devices Only

    Rescue and Smart Assistant (LMSA) is an official tool installs on PC. Can help to manage smart device (include all Lenovo android phone, MOTO phone, Lenovo tablet ) data, flash smart device software, and more Lenovo support functions.​
    Note: Most Devices Released in 2014 and Newer should be compatible. - 28 July 2021​

    Quick Links


    Problem: Moto Phone will not update, even though you know that an update is available.​
    Solution: Use the Update or Rescue option​
    Problem: Device will not boot, or you lust want to reflash the firmware​
    Solution: use the Rescue Option​

    If you have a Verizon Branded Device You may need to use​



    Moto's description of options.
    • Device Management: connect device via USB cable or Wi-Fi, and then manage Pictures, Videos,
      Music, Contacts, SMS, Files Management, Back/Restore;
    • Flash: upgrade device system software to the newest release, and even can rescue device from software caused un-operational status;

    How to use Lenovo Moto Smart Assistant


    Download/Install Smart Assistant on PC and User Guide (Win 10/7)


    Smart Assistant App
    The Smart Assistant App should install automatically after you enable
    USB debugging in developer options
    It may take a minute
    If not install the app from mirror below.


    Optional (Needed for manage Pictures, Videos, Music, Contacts, SMS, Files Management)


    The PC program is not very fast,​
    Be patient.​

    Using Flash Rescue Option
    6
    Skip Data Wipe

    There is a way to flash firmware without losing data
    Open LMSA select Flashing/rescue
    boot the device to Fastboot mode
    Connect the device to PC
    Let LMSA download the Firmware
    Once the firmware is downloaded, don't continue with flashing.
    Open C:\ProgramData\LMSA\Download\RomFiles
    Select the firmware for the device you want to flash
    Open the flashfile.xml with a text editor like notepad++ (https://notepad-plus-plus.org/)
    Delete this line
    Code:
    <step operation="erase" partition="userdata"/>
    save the changes
    Continue the flashing with LMSA

    Note: This is not guaranteed to work
    Thanks to nicolap8
    How to: flash stock without losing data (without reformatting) by nicolap8
    4
    Supported devices that can be updated.
    Most Devices 2014 and later should be compatible.

    Devices listed in LMSA's Rescue options
    In the order as listed. - 16 April 2020

    • Droid Maxx - XT1080
    • Droid Maxx 2 / Moto X Play (LRA) - XT1564/XT1565
    • Droid Turbo - XT1250/XT1254
    • Droid Turbo 2 - XT1585
    • Moto C - XT1750/XT1754/XT1755/XT1756/XT1757/XT1758
    • Moto C Plus - XT1721/XT1723/XT1725/XT1726
    • Moto E2 - XT1526/XT1527/XT1528
    • Moto E4 - XT1760/XT1761/XT1762/XT1763/XT1764/XT1769/XT1765/XT1766/XT1767/XT1768/XT1765PP
    • Moto E4 Plus - XT1771/XT1772/XT1770/XT1773/XT1775/XT1774/Xt1776
    • Moto E5 - XT1944-1/XT1944-2/XT1944-3/XT1944-4/XT1944-5/XT1944-6/XT1944-DL
    • Moto E6 - XT2005-PP/XT2005-1/XT2005-5/XT2005-3/XT2005-4/XT2005-DL
    • Moto E5 Go - XT1921-8
    • Moto E5 Play - XT1921-18/XT1921-1/XT1921-2/XT1921-3/XT1921-5/XT1921-6/XT1921-7/XT1921-15/XT1921-16/XT1921-/XT1920-19
    • Moto E5 Plus - XT1924-1/XT1924-2/XT1924-3/XT1924-4/XT1924-5/XT1924-6/XT1924-7/XT1924-8/XT1924-9
    • Moto E3 - XT1700
    • Moto E3 Power - XT1706
    • Moto E6 Plus - XT2025-1
    • Moto E6 S Plus - XT2025
    • Moto G3 - XT1548/XT1540/XT1543/XT1544/XT1541/XT1542/XT1550
    • Moto G4 - XT1621/XT1622/XT1624/XT1625/XT1626
    • Moto G4 Play - XT1600/ XT1601/XT1603/XT1604/XT1607/XT1609
    • Moto G5 S - XT1790/XT1791/
    • Moto G6
    • Moto G7
    • Moto G6 Play
    • Moto G7 Play
    • Moto G4 Plus
    • Moto G5 S Plus
    • Moto G6 Plus
    • Moto G7 Plus
    • Moto G8 Plus
    • Moto G7 Power
    • Moto G Turbo
    • Moto G5
    • Moto G5 Plus
    • Moto M
    • Moto X2
    • Moto X4
    • Moto X Play
    • Moto X Pure
    • Moto X Style
    • Moto Z
    • Moto Z2
    • Moro Z3
    • Moto Z Droid
    • Moto Z Force Droid
    • Moto Z Play
    • Moto Z2 Play
    • Moto Z3 Play
    • Moto Z Play Droid
    • Moto Z4 - XT1980-4/XT1980-3
    • Motorola One - XT1941-1/XT1941-2/XT1941-3/XT1941-4/XT1941-5
    • Motorola One Action - XT2013-1/XT2013-2/XT2013-4
    • Motorola One Macro - XT2016-1
    • Motorola One Power - XT1942-2
    • Motorola One Vision - XT1970-3/XT1970-2/XT1970-5/XT-1970-1
    • Motorola One Zoom - XT2010-1
    • Motorola Razr - XT2000-1/XT2000-2
    • Revvlry+ - XT1965


    Tested by me or reported by others



    Some related threads
    https://forum.xda-developers.com/moto-g7/how-to/how-to-fix-g7-xt1962-1-stuck-bootloader-t3917792.
    3
    Supported devices that can be Flashed/ rescued
    Tested by me or reported by others
    If your device is not listed, it may still work.
    • Moto G Plus (5th Gen S) alexmaisa
    • Moto G5 Plus - lm_1970
    • Moto G5 - Akipe
    • Moto E 2015 Surnia/Otus - MotoJunkie01
    • Moto G 2015 Osprey/Merlin - MotoJunkie01
    • Moto G5S Plus - alexmaisa
    • Moto G6/ali/XT1925-12
    • Moto X4/payton/XT1900-1
    • Moto G7 Power/ocean/XT1955-5
    • Moto X2/ victara_verizon / XT1096

    Pretty much any device made after 2015 should be compatible. -28 July 2021
    3
    Look for downloaded Firmware in something like
    Code:
     C:\ProgramData\LMSA\Download\RomFiles

    You may need to uncheck
    Code:
    Hide protected operating system files
    in View/Options/Change Folder and Search options/View