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Rescue and Smart Assistant (LMSA)(Motorola/Lenovo Only)

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sd_shadow

Recognized Contributor
Sep 21, 2011
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Motorola Droid X
Moto X4
Rescue and Smart Assistant
LMSA: Lenovo's Motorola Smart Assistant (PC)
For Lenovo and Motorola Devices Only

Rescue and Smart Assistant (LMSA) is an official tool installs on PC. Can help to manage smart device (include all Lenovo android phone, MOTO phone, Lenovo tablet ) data, flash smart device software, and more Lenovo support functions.​
Note: Most Devices Released in 2014 and Newer should be compatible. - 28 July 2021​

Quick Links


Problem: Moto Phone will not update, even though you know that an update is available.​
Solution: Use the Update or Rescue option​
Problem: Device will not boot, or you lust want to reflash the firmware​
Solution: use the Rescue Option​

If you have a Verizon Branded Device You may need to use​



Moto's description of options.
  • Device Management: connect device via USB cable or Wi-Fi, and then manage Pictures, Videos,
    Music, Contacts, SMS, Files Management, Back/Restore;
  • Flash: upgrade device system software to the newest release, and even can rescue device from software caused un-operational status;

How to use Lenovo Moto Smart Assistant


Download/Install Smart Assistant on PC and User Guide (Win 10/7)


Smart Assistant App
The Smart Assistant App should install automatically after you enable
USB debugging in developer options
It may take a minute
If not install the app from mirror below.


Optional (Needed for manage Pictures, Videos, Music, Contacts, SMS, Files Management)


The PC program is not very fast,​
Be patient.​

Using Flash Rescue Option
 
Last edited:

sd_shadow

Recognized Contributor
Sep 21, 2011
18,210
2
8,755
South Dakota
goo.gl
Motorola Droid X
Moto X4
Supported devices that can be updated.
Most Devices 2014 and later should be compatible.

Devices listed in LMSA's Rescue options
In the order as listed. - 16 April 2020

  • Droid Maxx - XT1080
  • Droid Maxx 2 / Moto X Play (LRA) - XT1564/XT1565
  • Droid Turbo - XT1250/XT1254
  • Droid Turbo 2 - XT1585
  • Moto C - XT1750/XT1754/XT1755/XT1756/XT1757/XT1758
  • Moto C Plus - XT1721/XT1723/XT1725/XT1726
  • Moto E2 - XT1526/XT1527/XT1528
  • Moto E4 - XT1760/XT1761/XT1762/XT1763/XT1764/XT1769/XT1765/XT1766/XT1767/XT1768/XT1765PP
  • Moto E4 Plus - XT1771/XT1772/XT1770/XT1773/XT1775/XT1774/Xt1776
  • Moto E5 - XT1944-1/XT1944-2/XT1944-3/XT1944-4/XT1944-5/XT1944-6/XT1944-DL
  • Moto E6 - XT2005-PP/XT2005-1/XT2005-5/XT2005-3/XT2005-4/XT2005-DL
  • Moto E5 Go - XT1921-8
  • Moto E5 Play - XT1921-18/XT1921-1/XT1921-2/XT1921-3/XT1921-5/XT1921-6/XT1921-7/XT1921-15/XT1921-16/XT1921-/XT1920-19
  • Moto E5 Plus - XT1924-1/XT1924-2/XT1924-3/XT1924-4/XT1924-5/XT1924-6/XT1924-7/XT1924-8/XT1924-9
  • Moto E3 - XT1700
  • Moto E3 Power - XT1706
  • Moto E6 Plus - XT2025-1
  • Moto E6 S Plus - XT2025
  • Moto G3 - XT1548/XT1540/XT1543/XT1544/XT1541/XT1542/XT1550
  • Moto G4 - XT1621/XT1622/XT1624/XT1625/XT1626
  • Moto G4 Play - XT1600/ XT1601/XT1603/XT1604/XT1607/XT1609
  • Moto G5 S - XT1790/XT1791/
  • Moto G6
  • Moto G7
  • Moto G6 Play
  • Moto G7 Play
  • Moto G4 Plus
  • Moto G5 S Plus
  • Moto G6 Plus
  • Moto G7 Plus
  • Moto G8 Plus
  • Moto G7 Power
  • Moto G Turbo
  • Moto G5
  • Moto G5 Plus
  • Moto M
  • Moto X2
  • Moto X4
  • Moto X Play
  • Moto X Pure
  • Moto X Style
  • Moto Z
  • Moto Z2
  • Moro Z3
  • Moto Z Droid
  • Moto Z Force Droid
  • Moto Z Play
  • Moto Z2 Play
  • Moto Z3 Play
  • Moto Z Play Droid
  • Moto Z4 - XT1980-4/XT1980-3
  • Motorola One - XT1941-1/XT1941-2/XT1941-3/XT1941-4/XT1941-5
  • Motorola One Action - XT2013-1/XT2013-2/XT2013-4
  • Motorola One Macro - XT2016-1
  • Motorola One Power - XT1942-2
  • Motorola One Vision - XT1970-3/XT1970-2/XT1970-5/XT-1970-1
  • Motorola One Zoom - XT2010-1
  • Motorola Razr - XT2000-1/XT2000-2
  • Revvlry+ - XT1965


Tested by me or reported by others



Some related threads
https://forum.xda-developers.com/moto-g7/how-to/how-to-fix-g7-xt1962-1-stuck-bootloader-t3917792.
 
Last edited:

sd_shadow

Recognized Contributor
Sep 21, 2011
18,210
2
8,755
South Dakota
goo.gl
Motorola Droid X
Moto X4
Supported devices that can be Flashed/ rescued
Tested by me or reported by others
If your device is not listed, it may still work.
  • Moto G Plus (5th Gen S) alexmaisa
  • Moto G5 Plus - lm_1970
  • Moto G5 - Akipe
  • Moto E 2015 Surnia/Otus - MotoJunkie01
  • Moto G 2015 Osprey/Merlin - MotoJunkie01
  • Moto G5S Plus - alexmaisa
  • Moto G6/ali/XT1925-12
  • Moto X4/payton/XT1900-1
  • Moto G7 Power/ocean/XT1955-5
  • Moto X2/ victara_verizon / XT1096

Pretty much any device made after 2015 should be compatible. -28 July 2021
 
Last edited:

sd_shadow

Recognized Contributor
Sep 21, 2011
18,210
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Motorola Droid X
Moto X4
Skip Data Wipe

There is a way to flash firmware without losing data
Open LMSA select Flashing/rescue
boot the device to Fastboot mode
Connect the device to PC
Let LMSA download the Firmware
Once the firmware is downloaded, don't continue with flashing.
Open C:\ProgramData\LMSA\Download\RomFiles
Select the firmware for the device you want to flash
Open the flashfile.xml with a text editor like notepad++ (https://notepad-plus-plus.org/)
Delete this line
Code:
<step operation="erase" partition="userdata"/>
save the changes
Continue the flashing with LMSA

Note: This is not guaranteed to work
Thanks to nicolap8
How to: flash stock without losing data (without reformatting) by nicolap8
 
Last edited:

D412

Member
Jan 29, 2019
40
11
Thanks for sharing. Never bothered to download this because I didn't know it had so many features like clipboard transfer, only heard of it's "Rescue" option before. With Smart Assistant 4.4.0.12 my stock rooted Moto G6 (-6 version) the flash option says "Coming soon" with a small "Go Rescue" option in the bottom. It could be my computer or the root though, because I plugged in my Moto g 2015 Osprey with Ressurection Remix Pie and it says "Coming soon" for it too, though I'm not sure if that's the ROM's /root fault. I know the flash wouldn't work with root/ but thought it would at least show the option in the windows app for the stock g6.

I was looking for an alternative to RSDLite to re-flash my g6's current firmware since some have reported it fixing the widespread lag, guess manual is my only option.

Edit: It appears the Play Store link in the OP isn't the right app, I used the ADB method to install but just figured I would mention it.
 
Last edited:
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aurelya.hyjal

Member
Sep 5, 2013
6
2
Iowa
Moto Z4
Worked on my Moto Z4 xt1980-3, but was wonky at times--had to run it several times (would sometimes hang around 47%, other times said device not supported, though I had just downloaded the ROM of the supported device) but it's come through both times so far! -A
 
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sd_shadow

Recognized Contributor
Sep 21, 2011
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Motorola Droid X
Moto X4
Options have changed again.
Updated Instructions Here - 20 July 2021


Using Rescue option to Download Firmware

Open Rescue and Smart Assistant
Screenshot 2021-03-03 193140.png

Sign in

Screenshot 2021-03-03 192219.png

Screenshot 2021-03-03 192314.png


Compare target version with the current version, also verify that ro.carrier, and model name, and other info is correct.
If it looks good
Click the Download button.
To find downloaded firmware see post #5

Screenshot 2021-03-03 192604.png
 
Last edited:
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sd_shadow

Recognized Contributor
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Motorola Droid X
Moto X4
is it possible to use the zip file from https://mirrors.lolinet.com/firmware/moto/lake/official/ with LMSA-Tool?
If yes how? Just unzip into the folder? Many thanks in advance.
device G7 Plus RETEU3, still on August Patch (although December available), it won't update to newer patch or update to Android 10
I haven't tried but this guy did it
https://forum.xda-developers.com/showpost.php?p=81922755&postcount=147

Sent from my Moto E (4) using Tapatalk
 

sd_shadow

Recognized Contributor
Sep 21, 2011
18,210
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8,755
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Motorola Droid X
Moto X4
Troubleshooting

If you see this
Unable to match the appropriate firmware. Some key information cannot be read from device
Your device is unsupported, missing a Baseband, or mismatched firmware.

If the device is missing the Baseband or it doesn't match the software channel
LMSA will not be able to flash the firmware.

See these alternative options.
 
Last edited:

sd_shadow

Recognized Contributor
Sep 21, 2011
18,210
2
8,755
South Dakota
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Motorola Droid X
Moto X4
Tell me one thing,
Why incompatible?
Whether same specs ?
Actually when i boot my device into fastboot there is baseband number is not found ? What is that ?
The security updates can't be simply separated from the update.

The specs are very similar but there are differences
Mainly the screen
https://www.phonemore.com/compare/p...b-vs-motorola-moto-z2-force-xt1789-01/8729308

Sounds like you flashed the wrong firmware.


Sent from my ali using XDA Labs
 

Top Liked Posts

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  • 2
    I think Moto servers were down again.
    It worked after few a hours. Thank you!
    2
    In all my fiddling with Moto phones, LMSA has never failed to give good firmware. It's primarily where I get it from. The main issue is it only serves up the latest, which is unhelpful if you're trying to avoid a full Android upgrade (like the somewhat problematic Android 11 on the G Power 2020). So I typically just snag some backups from it when I buy a new model and just before a new upgrade is pushed.
    2
    I am having a hard time login in to LMSA. There seems to be a problem with the system. Any fix for this?View attachment 5440165
    I think Moto servers were down again.
    1
    Thanks @sd_shadow for assembling this thread. I've been spoiled by SDlite with stock images from lolinet on an old Windows 7 workstation with USB 2 ports but that machine is increasingly less reliable and I've had no other options (other than attempting to do things manually in Linux) ... until now. I may still use the old Win 7 box but in a preliminary test of Rescue and Smart Assistant on a Moto G Power 2020 with known good ADB/fastboot on the attached computer the Moto device was found through the USB connection and what seems to be the latest firmware package was offered.

    Also I found some posts about the update feature which I may (or may not) try at the next security patch, although I typically prefer a clean slate and flash the entire latest version. I'm also curious about the instruction for how to use builds downloaded from lolinet but if the native Rescue and Smart Assistant download gives me the version I need I may not mess with that. In any event, just having this as a secondary option (possibly to become primary) will free me up to start playing with the Moto G Power 2020 and possibly a Moto G7 Power.

    In the new 5.8 update, anyone not able to sign in with their Lenovo ID?

    I never had a previous version so technically not an update but in a new installation of Rescue and Smart Assistant 5.8.0.25 I was able to create an account and log-in through the installation wizard. I had to authenticate the account by accessing a link in email but after that was able to log-into Rescue and Smart Assistant
    1
    They seemed to have fixed it but thanks anyway!
    Could have been a server issue, moto seems to have a lot of those.
  • 14
    Rescue and Smart Assistant
    LMSA: Lenovo's Motorola Smart Assistant (PC)
    For Lenovo and Motorola Devices Only

    Rescue and Smart Assistant (LMSA) is an official tool installs on PC. Can help to manage smart device (include all Lenovo android phone, MOTO phone, Lenovo tablet ) data, flash smart device software, and more Lenovo support functions.​
    Note: Most Devices Released in 2014 and Newer should be compatible. - 28 July 2021​

    Quick Links


    Problem: Moto Phone will not update, even though you know that an update is available.​
    Solution: Use the Update or Rescue option​
    Problem: Device will not boot, or you lust want to reflash the firmware​
    Solution: use the Rescue Option​

    If you have a Verizon Branded Device You may need to use​



    Moto's description of options.
    • Device Management: connect device via USB cable or Wi-Fi, and then manage Pictures, Videos,
      Music, Contacts, SMS, Files Management, Back/Restore;
    • Flash: upgrade device system software to the newest release, and even can rescue device from software caused un-operational status;

    How to use Lenovo Moto Smart Assistant


    Download/Install Smart Assistant on PC and User Guide (Win 10/7)


    Smart Assistant App
    The Smart Assistant App should install automatically after you enable
    USB debugging in developer options
    It may take a minute
    If not install the app from mirror below.


    Optional (Needed for manage Pictures, Videos, Music, Contacts, SMS, Files Management)


    The PC program is not very fast,​
    Be patient.​

    Using Flash Rescue Option
    5
    Skip Data Wipe

    There is a way to flash firmware without losing data
    Open LMSA select Flashing/rescue
    boot the device to Fastboot mode
    Connect the device to PC
    Let LMSA download the Firmware
    Once the firmware is downloaded, don't continue with flashing.
    Open C:\ProgramData\LMSA\Download\RomFiles
    Select the firmware for the device you want to flash
    Open the flashfile.xml with a text editor like notepad++ (https://notepad-plus-plus.org/)
    Delete this line
    Code:
    <step operation="erase" partition="userdata"/>
    save the changes
    Continue the flashing with LMSA

    Note: This is not guaranteed to work
    Thanks to nicolap8
    How to: flash stock without losing data (without reformatting) by nicolap8
    4
    Supported devices that can be updated.
    Most Devices 2014 and later should be compatible.

    Devices listed in LMSA's Rescue options
    In the order as listed. - 16 April 2020

    • Droid Maxx - XT1080
    • Droid Maxx 2 / Moto X Play (LRA) - XT1564/XT1565
    • Droid Turbo - XT1250/XT1254
    • Droid Turbo 2 - XT1585
    • Moto C - XT1750/XT1754/XT1755/XT1756/XT1757/XT1758
    • Moto C Plus - XT1721/XT1723/XT1725/XT1726
    • Moto E2 - XT1526/XT1527/XT1528
    • Moto E4 - XT1760/XT1761/XT1762/XT1763/XT1764/XT1769/XT1765/XT1766/XT1767/XT1768/XT1765PP
    • Moto E4 Plus - XT1771/XT1772/XT1770/XT1773/XT1775/XT1774/Xt1776
    • Moto E5 - XT1944-1/XT1944-2/XT1944-3/XT1944-4/XT1944-5/XT1944-6/XT1944-DL
    • Moto E6 - XT2005-PP/XT2005-1/XT2005-5/XT2005-3/XT2005-4/XT2005-DL
    • Moto E5 Go - XT1921-8
    • Moto E5 Play - XT1921-18/XT1921-1/XT1921-2/XT1921-3/XT1921-5/XT1921-6/XT1921-7/XT1921-15/XT1921-16/XT1921-/XT1920-19
    • Moto E5 Plus - XT1924-1/XT1924-2/XT1924-3/XT1924-4/XT1924-5/XT1924-6/XT1924-7/XT1924-8/XT1924-9
    • Moto E3 - XT1700
    • Moto E3 Power - XT1706
    • Moto E6 Plus - XT2025-1
    • Moto E6 S Plus - XT2025
    • Moto G3 - XT1548/XT1540/XT1543/XT1544/XT1541/XT1542/XT1550
    • Moto G4 - XT1621/XT1622/XT1624/XT1625/XT1626
    • Moto G4 Play - XT1600/ XT1601/XT1603/XT1604/XT1607/XT1609
    • Moto G5 S - XT1790/XT1791/
    • Moto G6
    • Moto G7
    • Moto G6 Play
    • Moto G7 Play
    • Moto G4 Plus
    • Moto G5 S Plus
    • Moto G6 Plus
    • Moto G7 Plus
    • Moto G8 Plus
    • Moto G7 Power
    • Moto G Turbo
    • Moto G5
    • Moto G5 Plus
    • Moto M
    • Moto X2
    • Moto X4
    • Moto X Play
    • Moto X Pure
    • Moto X Style
    • Moto Z
    • Moto Z2
    • Moro Z3
    • Moto Z Droid
    • Moto Z Force Droid
    • Moto Z Play
    • Moto Z2 Play
    • Moto Z3 Play
    • Moto Z Play Droid
    • Moto Z4 - XT1980-4/XT1980-3
    • Motorola One - XT1941-1/XT1941-2/XT1941-3/XT1941-4/XT1941-5
    • Motorola One Action - XT2013-1/XT2013-2/XT2013-4
    • Motorola One Macro - XT2016-1
    • Motorola One Power - XT1942-2
    • Motorola One Vision - XT1970-3/XT1970-2/XT1970-5/XT-1970-1
    • Motorola One Zoom - XT2010-1
    • Motorola Razr - XT2000-1/XT2000-2
    • Revvlry+ - XT1965


    Tested by me or reported by others



    Some related threads
    https://forum.xda-developers.com/moto-g7/how-to/how-to-fix-g7-xt1962-1-stuck-bootloader-t3917792.
    3
    Supported devices that can be Flashed/ rescued
    Tested by me or reported by others
    If your device is not listed, it may still work.
    • Moto G Plus (5th Gen S) alexmaisa
    • Moto G5 Plus - lm_1970
    • Moto G5 - Akipe
    • Moto E 2015 Surnia/Otus - MotoJunkie01
    • Moto G 2015 Osprey/Merlin - MotoJunkie01
    • Moto G5S Plus - alexmaisa
    • Moto G6/ali/XT1925-12
    • Moto X4/payton/XT1900-1
    • Moto G7 Power/ocean/XT1955-5
    • Moto X2/ victara_verizon / XT1096

    Pretty much any device made after 2015 should be compatible. -28 July 2021
    3
    Look for downloaded Firmware in something like
    Code:
     C:\ProgramData\LMSA\Download\RomFiles

    You may need to uncheck
    Code:
    Hide protected operating system files
    in View/Options/Change Folder and Search options/View