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Rescue and Smart Assistant (LMSA)(Motorola/Lenovo Only)

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nima-md

Member
Mar 28, 2020
11
0
I can't turn on my phone when it's connected to pc. and can't go to recovery
Just stays on for like 3-4 minutes when it's on bootloader. Is it enough?
If yes how? Cause I've downloaded the LMSA and my phone connected on fastboot but LMSA won't recognize my phone
My phone is moto z force droid xt1650-02
 
Last edited:

sd_shadow

Recognized Contributor
Sep 21, 2011
18,336
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South Dakota
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Motorola Droid X
Amazon Fire
I can't turn on my phone when it's connected to pc. and can't go to recovery
Just stays on for like 3-4 minutes when it's on bootloader. Is it enough?
If yes how? Cause I've downloaded the LMSA and my phone connected on fastboot but LMSA won't recognize my phone
My phone is moto z force droid xt1650-02
You selected flash rescue on LMSA?

Sent from my perry_f using XDA Labs
 

nima-md

Member
Mar 28, 2020
11
0
You need to place the firmware in the LMSA's download folder

Sent from my ali using XDA Labs
Detected rom files successfully
But now it says failed to flash

---------- Post added at 10:46 PM ---------- Previous post was at 10:32 PM ----------

Code:
C:\ProgramData\LMSA\Download\RomFiles

Sent from my ali using XDA Labs
So I finally flashed my phone using LMSA but the problem still remains...
Not charging and there's no service
I can turn on my phone when it's connected to wall charger
Maybe it's a hardware issue
 

sd_shadow

Recognized Contributor
Sep 21, 2011
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Motorola Droid X
Amazon Fire
Detected rom files successfully
But now it says failed to flash

---------- Post added at 10:46 PM ---------- Previous post was at 10:32 PM ----------


So I finally flashed my phone using LMSA but the problem still remains...
Not charging and there's no service
I can turn on my phone when it's connected to wall charger
Maybe it's a hardware issue
Maybe
run
Code:
fastboot getvar all

Please post it here after you remove the IMEI line
See if you don't know fastboot commands
Motorola Flashing Guide
https://forum.xda-developers.com/general/rooting-roms/guide-flashing-motorola-firmware-t4042039

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nima-md

Member
Mar 28, 2020
11
0
Maybe
run
Code:
fastboot getvar all

Please post it here after you remove the IMEI line
See if you don't know fastboot commands
Motorola Flashing Guide
https://forum.xda-developers.com/general/rooting-roms/guide-flashing-motorola-firmware-t4042039

Sent from my ali using XDA Labs
Code:
(bootloader) version: 0.5
(bootloader) version-bootloader: moto-msm8996-92.03
(bootloader) product: griffin
(bootloader) board: griffin
(bootloader) secure: yes
(bootloader) hwrev: P3B
(bootloader) radio: 1
(bootloader) storage-type: ufs
(bootloader) ufs: 32GB SAMSUNG KLUBG4G1CE-B0B1 FV=0800
(bootloader) ram: 4GB SAMSUNG LP4 DIE=8Gb M5=01 M6=05 M7=00 M8=08
(bootloader) cpu: MSM8996
(bootloader) serialno: ZY223T4QX9
(bootloader) cid: 0x0002
(bootloader) channelid: 0x00
(bootloader) uid: 8EBCEC8D00000000000000000000
(bootloader) securestate: oem_locked
(bootloader) iswarrantyvoid: no
(bootloader) max-download-size: 536870912
(bootloader) reason: Volume down key pressed
(bootloader) imei: ***************
(bootloader) meid:
(bootloader) date: 01-09-2017
(bootloader) sku: XT1650-02
(bootloader) battid:
(bootloader) iccid: 89148000003153514174
(bootloader) cust_md5:
(bootloader) max-sparse-size: 268435456
(bootloader) current-time: "Thu Jan  1  0: 0:25 UTC 1970"
(bootloader) ro.build.fingerprint[0]: motorola/griffin_verizon/griffin:8
(bootloader) ro.build.fingerprint[1]: .0.0/OCL27.76-69-6-3/5:user/releas
(bootloader) ro.build.fingerprint[2]: e-keys
(bootloader) poweroffalarm: 0
(bootloader) ro.build.version.full[0]: Blur_Version.27.241.5.griffin_ver
(bootloader) ro.build.version.full[1]: izon.verizon.en.US
(bootloader) ro.build.version.qcom: LA.UM.6.6.r1-04400-89xx.0
(bootloader) version-baseband: M8996_1239.53.01.126.29.01R GVS
(bootloader) kernel.version[0]: Linux version 3.18.71-perf-g7f9c96b (hud
(bootloader) kernel.version[1]: [email protected]) (gcc version 4.9.x 2015
(bootloader) kernel.version[2]: 0123 (prerelease) (GCC) ) #1 SMP PREEMPT
(bootloader) kernel.version[3]:  Tue Sep 25 04:38:43 CDT 2018
(bootloader) xbl.git: git=MBM-NG-V92.03-0-gcdce58f
(bootloader) rpm.git: git=MBM-NG-V92.03-0-g722a114
(bootloader) tz.git: git=fae78d8-dirty
(bootloader) hyp.git: git=fae78d8-dirty
(bootloader) devcfg.git: git=fae78d8-dirty
(bootloader) keymaster.git: git=fae78d8-dirty
(bootloader) cmnlib.git: git=fae78d8-dirty
(bootloader) cmnlib64.git: git=fae78d8-dirty
(bootloader) prov.git: git=fae78d8-dirty
(bootloader) pmic.git: git=MBM-NG-V92.03-0-gcdce58f
(bootloader) aboot.git: git=MBM-NG-V92.03-0-gfb81184
(bootloader) qe: qe 0/0
(bootloader) frp-state: no protection (0)
(bootloader) ro.carrier: vzw
all: listed above
finished. total time: 0.160s
 

GCalzo

Senior Member
Feb 24, 2015
199
40
Reggio Emilia
I have found LMSA only today and I would like to add a note for current v5.0.0.25

I was looking for the official rom (I'm planning, someday, to unlock it) for my Moto G5 Plus but wasn't able to get it from the Rescue mode...

Actually the PDF manual (for v5) doesn't look very close to current build v5.0.0.25; so I gave a look at the logs and I have understood that LMSA was expecting the phone to be in fastboot mode!!!
So I have done:
  • closed LMSA
  • rebooted the phone in fastboot mode
  • started LMSA
  • entered Rescue page
  • that's it! Info collected automatically and my firmware was ready to download!

BTW: when the phone is in fastboot mode then the Rescue help page on PDF manual looks correct! :good:
 

Demirulez

Member
Dec 17, 2010
48
4
Have successfully rescued a Motorola One XT1941-4 from a soft brick (after an automatic system update, phone won't boot anymore) using LMSA tool, I was lucky 'cause everything went fine, phone was recognized immediatly in fastboot mode and flashed latest rom while manteining user data (many thanks for the very useful tip listed in first page!). ;)
 
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hackmythinq

Member
Jul 3, 2020
21
0
On my Moto G4 Plus it keeps cycling between

"Installing MA App"
"Connect via USB"
"Checking MA App version"

and makes zero progress. Thoughts or suggestions?
 

nightstah

Member
Jan 1, 2014
21
4
I clicked thanks indeed to the original poster. I came across a Tracfone variant that would only work by restarting the bootloader. Another user when I googled pointed to this thread. It did indeed solve the network issue I was experiencing --- many thanks!
 

7407010700

Member
May 26, 2020
13
1
I have a MOTO E5 Plus XT1924-8. When I try to rescue, it finds my device, loads the app on the phone and runs it and brings up the proper phone on the rescue page. Then it goes to waiting for firmware for awhile then says "Failed to match the connected device. Reconnect device, then try again.

My issue is lost IMEI
 

sd_shadow

Recognized Contributor
Sep 21, 2011
18,336
2
8,879
South Dakota
goo.gl
Motorola Droid X
Amazon Fire
I have a MOTO E5 Plus XT1924-8. When I try to rescue, it finds my device, loads the app on the phone and runs it and brings up the proper phone on the rescue page. Then it goes to waiting for firmware for awhile then says "Failed to match the connected device. Reconnect device, then try again.

My issue is lost IMEI
Unfortunately I don't know that there's a workaround for this issue.
Try fastboot or RSD Lite

Sent from my ali using XDA Labs
 

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  • 1
    Rescue and Smart Assistant (LMSA) has not worked for me for a couple of days. The login process hangs. I have the latest version 5.9.2.4 that the application forced me to upgrade to. Anyway else with problems?
    I figured out the problem. Rescue and Smart Assistant (RSA/LMSA) tried to execute applications from the AppData folder which I have disabled on my computer. After making an exception for the application it worked.
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    I have now managed to update the firmware of my Motorola Moto g50 with the Rescue option. The application told me it failed but the phone is now running the latest firmware from Dec 2021 instead of the old version from May 2021 that the phone said was the latest. I disabled the erase data line in flashfile.xml, maybe that is what caused the error message.
  • 15
    Rescue and Smart Assistant
    LMSA: Lenovo's Motorola Smart Assistant (PC)
    For Lenovo and Motorola Devices Only

    Rescue and Smart Assistant (LMSA) is an official tool installs on PC. Can help to manage smart device (include all Lenovo android phone, MOTO phone, Lenovo tablet ) data, flash smart device software, and more Lenovo support functions.​
    Note: Most Devices Released in 2014 and Newer should be compatible. - 28 July 2021​

    Quick Links


    Problem: Moto Phone will not update, even though you know that an update is available.​
    Solution: Use the Update or Rescue option​
    Problem: Device will not boot, or you lust want to reflash the firmware​
    Solution: use the Rescue Option​

    If you have a Verizon Branded Device You may need to use​



    Moto's description of options.
    • Device Management: connect device via USB cable or Wi-Fi, and then manage Pictures, Videos,
      Music, Contacts, SMS, Files Management, Back/Restore;
    • Flash: upgrade device system software to the newest release, and even can rescue device from software caused un-operational status;

    How to use Lenovo Moto Smart Assistant


    Download/Install Smart Assistant on PC and User Guide (Win 10/7)


    Smart Assistant App
    The Smart Assistant App should install automatically after you enable
    USB debugging in developer options
    It may take a minute
    If not install the app from mirror below.


    Optional (Needed for manage Pictures, Videos, Music, Contacts, SMS, Files Management)


    The PC program is not very fast,​
    Be patient.​

    Using Flash Rescue Option
    5
    Skip Data Wipe

    There is a way to flash firmware without losing data
    Open LMSA select Flashing/rescue
    boot the device to Fastboot mode
    Connect the device to PC
    Let LMSA download the Firmware
    Once the firmware is downloaded, don't continue with flashing.
    Open C:\ProgramData\LMSA\Download\RomFiles
    Select the firmware for the device you want to flash
    Open the flashfile.xml with a text editor like notepad++ (https://notepad-plus-plus.org/)
    Delete this line
    Code:
    <step operation="erase" partition="userdata"/>
    save the changes
    Continue the flashing with LMSA

    Note: This is not guaranteed to work
    Thanks to nicolap8
    How to: flash stock without losing data (without reformatting) by nicolap8
    4
    Supported devices that can be updated.
    Most Devices 2014 and later should be compatible.

    Devices listed in LMSA's Rescue options
    In the order as listed. - 16 April 2020

    • Droid Maxx - XT1080
    • Droid Maxx 2 / Moto X Play (LRA) - XT1564/XT1565
    • Droid Turbo - XT1250/XT1254
    • Droid Turbo 2 - XT1585
    • Moto C - XT1750/XT1754/XT1755/XT1756/XT1757/XT1758
    • Moto C Plus - XT1721/XT1723/XT1725/XT1726
    • Moto E2 - XT1526/XT1527/XT1528
    • Moto E4 - XT1760/XT1761/XT1762/XT1763/XT1764/XT1769/XT1765/XT1766/XT1767/XT1768/XT1765PP
    • Moto E4 Plus - XT1771/XT1772/XT1770/XT1773/XT1775/XT1774/Xt1776
    • Moto E5 - XT1944-1/XT1944-2/XT1944-3/XT1944-4/XT1944-5/XT1944-6/XT1944-DL
    • Moto E6 - XT2005-PP/XT2005-1/XT2005-5/XT2005-3/XT2005-4/XT2005-DL
    • Moto E5 Go - XT1921-8
    • Moto E5 Play - XT1921-18/XT1921-1/XT1921-2/XT1921-3/XT1921-5/XT1921-6/XT1921-7/XT1921-15/XT1921-16/XT1921-/XT1920-19
    • Moto E5 Plus - XT1924-1/XT1924-2/XT1924-3/XT1924-4/XT1924-5/XT1924-6/XT1924-7/XT1924-8/XT1924-9
    • Moto E3 - XT1700
    • Moto E3 Power - XT1706
    • Moto E6 Plus - XT2025-1
    • Moto E6 S Plus - XT2025
    • Moto G3 - XT1548/XT1540/XT1543/XT1544/XT1541/XT1542/XT1550
    • Moto G4 - XT1621/XT1622/XT1624/XT1625/XT1626
    • Moto G4 Play - XT1600/ XT1601/XT1603/XT1604/XT1607/XT1609
    • Moto G5 S - XT1790/XT1791/
    • Moto G6
    • Moto G7
    • Moto G6 Play
    • Moto G7 Play
    • Moto G4 Plus
    • Moto G5 S Plus
    • Moto G6 Plus
    • Moto G7 Plus
    • Moto G8 Plus
    • Moto G7 Power
    • Moto G Turbo
    • Moto G5
    • Moto G5 Plus
    • Moto M
    • Moto X2
    • Moto X4
    • Moto X Play
    • Moto X Pure
    • Moto X Style
    • Moto Z
    • Moto Z2
    • Moro Z3
    • Moto Z Droid
    • Moto Z Force Droid
    • Moto Z Play
    • Moto Z2 Play
    • Moto Z3 Play
    • Moto Z Play Droid
    • Moto Z4 - XT1980-4/XT1980-3
    • Motorola One - XT1941-1/XT1941-2/XT1941-3/XT1941-4/XT1941-5
    • Motorola One Action - XT2013-1/XT2013-2/XT2013-4
    • Motorola One Macro - XT2016-1
    • Motorola One Power - XT1942-2
    • Motorola One Vision - XT1970-3/XT1970-2/XT1970-5/XT-1970-1
    • Motorola One Zoom - XT2010-1
    • Motorola Razr - XT2000-1/XT2000-2
    • Revvlry+ - XT1965


    Tested by me or reported by others



    Some related threads
    https://forum.xda-developers.com/moto-g7/how-to/how-to-fix-g7-xt1962-1-stuck-bootloader-t3917792.
    3
    Supported devices that can be Flashed/ rescued
    Tested by me or reported by others
    If your device is not listed, it may still work.
    • Moto G Plus (5th Gen S) alexmaisa
    • Moto G5 Plus - lm_1970
    • Moto G5 - Akipe
    • Moto E 2015 Surnia/Otus - MotoJunkie01
    • Moto G 2015 Osprey/Merlin - MotoJunkie01
    • Moto G5S Plus - alexmaisa
    • Moto G6/ali/XT1925-12
    • Moto X4/payton/XT1900-1
    • Moto G7 Power/ocean/XT1955-5
    • Moto X2/ victara_verizon / XT1096

    Pretty much any device made after 2015 should be compatible. -28 July 2021
    3
    Look for downloaded Firmware in something like
    Code:
     C:\ProgramData\LMSA\Download\RomFiles

    You may need to uncheck
    Code:
    Hide protected operating system files
    in View/Options/Change Folder and Search options/View