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Rescue and Smart Assistant (LMSA)(Motorola/Lenovo Only)

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sd_shadow

Recognized Contributor
Sep 21, 2011
18,287
2
8,821
South Dakota
goo.gl
Motorola Droid X
Essential Phone

sd_shadow

Recognized Contributor
Sep 21, 2011
18,287
2
8,821
South Dakota
goo.gl
Motorola Droid X
Essential Phone

papperlapapp

Senior Member
Nov 23, 2013
157
9
Hi there,
my Moto G7 plus gave me headaches with LOS 17.1, i just flash the stock ROM using LMSA.
I wait now for a while, but the folder C:\ProgramData\LMSA\Download ist empty !? There is nothing in that download folder... should I interrupt and start new with recover process?
 

papperlapapp

Senior Member
Nov 23, 2013
157
9
Maybe you have a hint for me.

I have LineageOS installed on a Moto G7 Plus and want to go back to stock ROM.

LMSA does not detect my device, I get errors like "unable to match appropriate firmware" "some key information cannot be read from the device".

Thus, I´m stuck at LMSA.
Is there any way to make LMSA flash my device?
 

Kispredator

New member
Dec 31, 2020
3
0
Hi, my problem is not too simple.
My son phone Moto G5S XT1794, is in bootloop becose memory is full. I not want to flash or wipe to factory reset becose i want to rescue some data, pictures, notice from school. I try to rescue with LMSA but the program says:
Unable to match the appropriate firmware. Some key information cannot be read from the device
exist some posiibilities for recover my data?
i tryed th wipe only cache partition, but the have the same result, bootloop.
Probably, the USB debuggint not was activated....
thanks for every ideea
 

Kispredator

New member
Dec 31, 2020
3
0
i instal the LMSA after the phone is dead, and not recognize this neither in fastboot, neither in recovery mode...
 

tyarcher79

Member
Dec 30, 2020
6
0
Netherlands
Maybe you have a hint for me.

I have LineageOS installed on a Moto G7 Plus and want to go back to stock ROM.

LMSA does not detect my device, I get errors like "unable to match appropriate firmware" "some key information cannot be read from the device".

Thus, I´m stuck at LMSA.
Is there any way to make LMSA flash my device?

@papperlapapp (great name by the way! ;-) )

Why do you try to revert? I am having issues with a sort of a bootloop on mine, which I described here: https://forum.xda-developers.com/t/rom-official-10-lineageos-17-1-official.4162173/post-84199183

It's not by any chance that you have the same issue?
 

Kispredator

New member
Dec 31, 2020
3
0
i opened flashfile.bat and found this:
echo off
fastboot getvar max-sparse-size
fastboot oem fb_mode_set
fastboot flash partition gpt.bin
fastboot flash bootloader bootloader.img
fastboot flash modem NON-HLOS.bin
fastboot flash fsg fsg.mbn
fastboot flash dsp adspso.bin
fastboot flash logo logo.bin
fastboot flash boot boot.img
fastboot flash recovery recovery.img
fastboot flash system system.img_sparsechunk.0
fastboot flash system system.img_sparsechunk.1
fastboot flash system system.img_sparsechunk.2
fastboot flash system system.img_sparsechunk.3
fastboot flash system system.img_sparsechunk.4
fastboot flash system system.img_sparsechunk.5
fastboot flash system system.img_sparsechunk.6
fastboot flash system system.img_sparsechunk.7
fastboot flash system system.img_sparsechunk.8
fastboot flash system system.img_sparsechunk.9
fastboot flash oem oem.img
fastboot erase modemst1
fastboot erase modemst2
fastboot erase cache
fastboot erase userdata
fastboot erase DDR
fastboot flash fsg fsg.mbn
fastboot oem fb_mode_clear
echo -------------------------------------------------------------------------
echo please scroll up and check your flash for any errors
echo -------------------------------------------------------------------------
pause
fastboot reboot
exit

what would happen if I deleted the next line from the .bat file above?
fastboot erase userdata
 

sd_shadow

Recognized Contributor
Sep 21, 2011
18,287
2
8,821
South Dakota
goo.gl
Motorola Droid X
Essential Phone
i opened flashfile.bat and found this:
echo off
fastboot getvar max-sparse-size
fastboot oem fb_mode_set
fastboot flash partition gpt.bin
fastboot flash bootloader bootloader.img
fastboot flash modem NON-HLOS.bin
fastboot flash fsg fsg.mbn
fastboot flash dsp adspso.bin
fastboot flash logo logo.bin
fastboot flash boot boot.img
fastboot flash recovery recovery.img
fastboot flash system system.img_sparsechunk.0
fastboot flash system system.img_sparsechunk.1
fastboot flash system system.img_sparsechunk.2
fastboot flash system system.img_sparsechunk.3
fastboot flash system system.img_sparsechunk.4
fastboot flash system system.img_sparsechunk.5
fastboot flash system system.img_sparsechunk.6
fastboot flash system system.img_sparsechunk.7
fastboot flash system system.img_sparsechunk.8
fastboot flash system system.img_sparsechunk.9
fastboot flash oem oem.img
fastboot erase modemst1
fastboot erase modemst2
fastboot erase cache
fastboot erase userdata
fastboot erase DDR
fastboot flash fsg fsg.mbn
fastboot oem fb_mode_clear
echo -------------------------------------------------------------------------
echo please scroll up and check your flash for any errors
echo -------------------------------------------------------------------------
pause
fastboot reboot
exit

what would happen if I deleted the next line from the .bat file above?
fastboot erase userdata
If you remove
Code:
 fastboot erase userdata
User data would not be erased.
Userdata is any data added since it was first turned on, or last factory reset.
 

Aleha10

Member
Feb 20, 2021
23
6
@sd_shadow


Hy, I have a
Motorola Moto Z2 Force XT1789-4 64G T-MOBILE.
After having installed
lineage-16.0-20191217-recovery-nash.img
the phone was stuck in a boot loop and I accidentally relocked the boot loader.
Is there a rescue procedure?
Txs
 
Last edited by a moderator:

Aleha10

Member
Feb 20, 2021
23
6

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Aleha10

Member
Feb 20, 2021
23
6
fastboot getvar all


(bootloader) kernel: uefi


(bootloader) version-bootloader: MBM-3.0-nash_tmo-1f35305-181128


(bootloader) product: nash


(bootloader) board: nash


(bootloader) secure: yes


(bootloader) hwrev: PVT


(bootloader) radio: NA_UMTS


(bootloader) storage-type: UFS


(bootloader) emmc: N/A


(bootloader) ufs: 64GB SAMSUNG KLUCG4J1ED-B0C1 FV=0200


(bootloader) ram: 4GB SAMSUNG LP4x DIE=16Gb M5=01 M6=06 M7=10 M8=12


(bootloader) cpu: MSM8998 2.1 (0)


(bootloader) serialno: ZY224CQN8T


(bootloader) cid: 0x0015


(bootloader) channelid: 0x85


(bootloader) uid: 01167AC1


(bootloader) securestate: flashing_locked


(bootloader) verity-state: logging (0)


(bootloader) iswarrantyvoid: yes


(bootloader) max-download-size: 536870912


(bootloader) reason: Reboot mode set to fastboot


(bootloader) imei: 356503080915591


(bootloader) meid:


(bootloader) date: 08-19-2017


(bootloader) sku: XT1789-04


(bootloader) carrier_sku:


(bootloader) battid: SNN5987A


(bootloader) battery-voltage: 3719


(bootloader) iccid:


(bootloader) cust_md5:


(bootloader) max-sparse-size: 268435456


(bootloader) ro.build.fingerprint[0]: motorola/nash_tmo_c/nash:8.0.0/OCX


(bootloader) ro.build.fingerprint[1]: 27.109-51-14/7:user/release-keys


(bootloader) poweroffalarm: 0


(bootloader) ro.build.version.full[0]: Blur_Version.27.321.7.nash_tmo_c.


(bootloader) ro.build.version.full[1]: tmo.en.US


(bootloader) ro.build.version.qcom: LA.UM.6.4.r1-04300-8x98.0


(bootloader) version-baseband: M8998TMO_20207.117.02.41.05R NUS


(bootloader) kernel.version[0]: Linux version 4.4.78-perf-g1467200 (huds


(bootloader) kernel.version[1]: [email protected]) (gcc version 4.9.x 20150


(bootloader) kernel.version[2]: 123 (prerelease) (GCC) ) #1 SMP PREEMPT


(bootloader) kernel.version[3]: Wed Nov 28 10:56:26 CST 2018


(bootloader) git:abl: MBM-3.0-nash_tmo-1f35305-181128


(bootloader) git:xbl: MBM-3.0-nash_tmo-9869834-181128


(bootloader) git:pmic: MBM-3.0-nash_tmo-9869834-181128


(bootloader) git:rpm: MBM-3.0-nash_tmo-b13e14f-181128


(bootloader) git:tz: MBM-3.0-nash_tmo-a77fab7-181128


(bootloader) git:hyp: MBM-3.0-nash_tmo-a77fab7-181128


(bootloader) git:devcfg: MBM-3.0-nash_tmo-a77fab7-181128


(bootloader) git:cmnlib: MBM-3.0-nash_tmo-a77fab7-181128


(bootloader) git:cmnlib64: MBM-3.0-nash_tmo-a77fab7-181128


(bootloader) git:keymaster: MBM-3.0-nash_tmo-a77fab7-181128


(bootloader) git:storsec: MBM-3.0-nash_tmo-a77fab7-181128


(bootloader) git:prov: MBM-3.0-nash_tmo-a77fab7-181128


(bootloader) qe: "qe 0/0"


(bootloader) frp-state: no protection (0)


(bootloader) ro.carrier: tmo


(bootloader) current-slot: _a


(bootloader) running-bl-slot: _a/_a


(bootloader) running-boot-lun: 2


(bootloader) slot-suffixes: _a,_b


(bootloader) slot-count: 2


(bootloader) slot-successful:_a: yes


(bootloader) slot-successful:_b: yes


(bootloader) slot-unbootable:_a: no


(bootloader) slot-unbootable:_b: no


(bootloader) slot-retry-count:_a: 6


(bootloader) slot-retry-count:_b: 6


all: listed above
 

sd_shadow

Recognized Contributor
Sep 21, 2011
18,287
2
8,821
South Dakota
goo.gl
Motorola Droid X
Essential Phone
fastboot getvar all


(bootloader) kernel: uefi


(bootloader) version-bootloader: MBM-3.0-nash_tmo-1f35305-181128


(bootloader) product: nash


(bootloader) board: nash


(bootloader) secure: yes


(bootloader) hwrev: PVT


(bootloader) radio: NA_UMTS


(bootloader) storage-type: UFS


(bootloader) emmc: N/A


(bootloader) ufs: 64GB SAMSUNG KLUCG4J1ED-B0C1 FV=0200


(bootloader) ram: 4GB SAMSUNG LP4x DIE=16Gb M5=01 M6=06 M7=10 M8=12


(bootloader) cpu: MSM8998 2.1 (0)


(bootloader) serialno: ZY224CQN8T


(bootloader) cid: 0x0015


(bootloader) channelid: 0x85


(bootloader) uid: 01167AC1


(bootloader) securestate: flashing_locked


(bootloader) verity-state: logging (0)


(bootloader) iswarrantyvoid: yes


(bootloader) max-download-size: 536870912


(bootloader) reason: Reboot mode set to fastboot


(bootloader) imei: 356503080915591


(bootloader) meid:


(bootloader) date: 08-19-2017


(bootloader) sku: XT1789-04


(bootloader) carrier_sku:


(bootloader) battid: SNN5987A


(bootloader) battery-voltage: 3719


(bootloader) iccid:


(bootloader) cust_md5:


(bootloader) max-sparse-size: 268435456


(bootloader) ro.build.fingerprint[0]: motorola/nash_tmo_c/nash:8.0.0/OCX


(bootloader) ro.build.fingerprint[1]: 27.109-51-14/7:user/release-keys


(bootloader) poweroffalarm: 0


(bootloader) ro.build.version.full[0]: Blur_Version.27.321.7.nash_tmo_c.


(bootloader) ro.build.version.full[1]: tmo.en.US


(bootloader) ro.build.version.qcom: LA.UM.6.4.r1-04300-8x98.0


(bootloader) version-baseband: M8998TMO_20207.117.02.41.05R NUS


(bootloader) kernel.version[0]: Linux version 4.4.78-perf-g1467200 (huds


(bootloader) kernel.version[1]: [email protected]) (gcc version 4.9.x 20150


(bootloader) kernel.version[2]: 123 (prerelease) (GCC) ) #1 SMP PREEMPT


(bootloader) kernel.version[3]: Wed Nov 28 10:56:26 CST 2018


(bootloader) git:abl: MBM-3.0-nash_tmo-1f35305-181128


(bootloader) git:xbl: MBM-3.0-nash_tmo-9869834-181128


(bootloader) git:pmic: MBM-3.0-nash_tmo-9869834-181128


(bootloader) git:rpm: MBM-3.0-nash_tmo-b13e14f-181128


(bootloader) git:tz: MBM-3.0-nash_tmo-a77fab7-181128


(bootloader) git:hyp: MBM-3.0-nash_tmo-a77fab7-181128


(bootloader) git:devcfg: MBM-3.0-nash_tmo-a77fab7-181128


(bootloader) git:cmnlib: MBM-3.0-nash_tmo-a77fab7-181128


(bootloader) git:cmnlib64: MBM-3.0-nash_tmo-a77fab7-181128


(bootloader) git:keymaster: MBM-3.0-nash_tmo-a77fab7-181128


(bootloader) git:storsec: MBM-3.0-nash_tmo-a77fab7-181128


(bootloader) git:prov: MBM-3.0-nash_tmo-a77fab7-181128


(bootloader) qe: "qe 0/0"


(bootloader) frp-state: no protection (0)


(bootloader) ro.carrier: tmo


(bootloader) current-slot: _a


(bootloader) running-bl-slot: _a/_a


(bootloader) running-boot-lun: 2


(bootloader) slot-suffixes: _a,_b


(bootloader) slot-count: 2


(bootloader) slot-successful:_a: yes


(bootloader) slot-successful:_b: yes


(bootloader) slot-unbootable:_a: no


(bootloader) slot-unbootable:_b: no


(bootloader) slot-retry-count:_a: 6


(bootloader) slot-retry-count:_b: 6


all: listed above
Try
Code:
fastboot oem fb_mode_clear
fastboot reboot
 

Aleha10

Member
Feb 20, 2021
23
6
Try
Code:
fastboot oem fb_mode_clear
fastboot reboot




fastboot oem fb_mode_clear

OKAY [ 0.010s]

Finished. Total time: 0.011s


fastboot reboot


Rebooting OKAY [ 0.012s]


Finished. Total time: 0.013s


still stuck

xxxxxxxxxxxxxxxx

I can boot into recovery with nash-recovery-eng.img, but no update via Sideload or sd possible...
 
Last edited:

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  • 15
    Rescue and Smart Assistant
    LMSA: Lenovo's Motorola Smart Assistant (PC)
    For Lenovo and Motorola Devices Only

    Rescue and Smart Assistant (LMSA) is an official tool installs on PC. Can help to manage smart device (include all Lenovo android phone, MOTO phone, Lenovo tablet ) data, flash smart device software, and more Lenovo support functions.​
    Note: Most Devices Released in 2014 and Newer should be compatible. - 28 July 2021​

    Quick Links


    Problem: Moto Phone will not update, even though you know that an update is available.​
    Solution: Use the Update or Rescue option​
    Problem: Device will not boot, or you lust want to reflash the firmware​
    Solution: use the Rescue Option​

    If you have a Verizon Branded Device You may need to use​



    Moto's description of options.
    • Device Management: connect device via USB cable or Wi-Fi, and then manage Pictures, Videos,
      Music, Contacts, SMS, Files Management, Back/Restore;
    • Flash: upgrade device system software to the newest release, and even can rescue device from software caused un-operational status;

    How to use Lenovo Moto Smart Assistant


    Download/Install Smart Assistant on PC and User Guide (Win 10/7)


    Smart Assistant App
    The Smart Assistant App should install automatically after you enable
    USB debugging in developer options
    It may take a minute
    If not install the app from mirror below.


    Optional (Needed for manage Pictures, Videos, Music, Contacts, SMS, Files Management)


    The PC program is not very fast,​
    Be patient.​

    Using Flash Rescue Option
    5
    Skip Data Wipe

    There is a way to flash firmware without losing data
    Open LMSA select Flashing/rescue
    boot the device to Fastboot mode
    Connect the device to PC
    Let LMSA download the Firmware
    Once the firmware is downloaded, don't continue with flashing.
    Open C:\ProgramData\LMSA\Download\RomFiles
    Select the firmware for the device you want to flash
    Open the flashfile.xml with a text editor like notepad++ (https://notepad-plus-plus.org/)
    Delete this line
    Code:
    <step operation="erase" partition="userdata"/>
    save the changes
    Continue the flashing with LMSA

    Note: This is not guaranteed to work
    Thanks to nicolap8
    How to: flash stock without losing data (without reformatting) by nicolap8
    4
    Supported devices that can be updated.
    Most Devices 2014 and later should be compatible.

    Devices listed in LMSA's Rescue options
    In the order as listed. - 16 April 2020

    • Droid Maxx - XT1080
    • Droid Maxx 2 / Moto X Play (LRA) - XT1564/XT1565
    • Droid Turbo - XT1250/XT1254
    • Droid Turbo 2 - XT1585
    • Moto C - XT1750/XT1754/XT1755/XT1756/XT1757/XT1758
    • Moto C Plus - XT1721/XT1723/XT1725/XT1726
    • Moto E2 - XT1526/XT1527/XT1528
    • Moto E4 - XT1760/XT1761/XT1762/XT1763/XT1764/XT1769/XT1765/XT1766/XT1767/XT1768/XT1765PP
    • Moto E4 Plus - XT1771/XT1772/XT1770/XT1773/XT1775/XT1774/Xt1776
    • Moto E5 - XT1944-1/XT1944-2/XT1944-3/XT1944-4/XT1944-5/XT1944-6/XT1944-DL
    • Moto E6 - XT2005-PP/XT2005-1/XT2005-5/XT2005-3/XT2005-4/XT2005-DL
    • Moto E5 Go - XT1921-8
    • Moto E5 Play - XT1921-18/XT1921-1/XT1921-2/XT1921-3/XT1921-5/XT1921-6/XT1921-7/XT1921-15/XT1921-16/XT1921-/XT1920-19
    • Moto E5 Plus - XT1924-1/XT1924-2/XT1924-3/XT1924-4/XT1924-5/XT1924-6/XT1924-7/XT1924-8/XT1924-9
    • Moto E3 - XT1700
    • Moto E3 Power - XT1706
    • Moto E6 Plus - XT2025-1
    • Moto E6 S Plus - XT2025
    • Moto G3 - XT1548/XT1540/XT1543/XT1544/XT1541/XT1542/XT1550
    • Moto G4 - XT1621/XT1622/XT1624/XT1625/XT1626
    • Moto G4 Play - XT1600/ XT1601/XT1603/XT1604/XT1607/XT1609
    • Moto G5 S - XT1790/XT1791/
    • Moto G6
    • Moto G7
    • Moto G6 Play
    • Moto G7 Play
    • Moto G4 Plus
    • Moto G5 S Plus
    • Moto G6 Plus
    • Moto G7 Plus
    • Moto G8 Plus
    • Moto G7 Power
    • Moto G Turbo
    • Moto G5
    • Moto G5 Plus
    • Moto M
    • Moto X2
    • Moto X4
    • Moto X Play
    • Moto X Pure
    • Moto X Style
    • Moto Z
    • Moto Z2
    • Moro Z3
    • Moto Z Droid
    • Moto Z Force Droid
    • Moto Z Play
    • Moto Z2 Play
    • Moto Z3 Play
    • Moto Z Play Droid
    • Moto Z4 - XT1980-4/XT1980-3
    • Motorola One - XT1941-1/XT1941-2/XT1941-3/XT1941-4/XT1941-5
    • Motorola One Action - XT2013-1/XT2013-2/XT2013-4
    • Motorola One Macro - XT2016-1
    • Motorola One Power - XT1942-2
    • Motorola One Vision - XT1970-3/XT1970-2/XT1970-5/XT-1970-1
    • Motorola One Zoom - XT2010-1
    • Motorola Razr - XT2000-1/XT2000-2
    • Revvlry+ - XT1965


    Tested by me or reported by others



    Some related threads
    https://forum.xda-developers.com/moto-g7/how-to/how-to-fix-g7-xt1962-1-stuck-bootloader-t3917792.
    3
    Supported devices that can be Flashed/ rescued
    Tested by me or reported by others
    If your device is not listed, it may still work.
    • Moto G Plus (5th Gen S) alexmaisa
    • Moto G5 Plus - lm_1970
    • Moto G5 - Akipe
    • Moto E 2015 Surnia/Otus - MotoJunkie01
    • Moto G 2015 Osprey/Merlin - MotoJunkie01
    • Moto G5S Plus - alexmaisa
    • Moto G6/ali/XT1925-12
    • Moto X4/payton/XT1900-1
    • Moto G7 Power/ocean/XT1955-5
    • Moto X2/ victara_verizon / XT1096

    Pretty much any device made after 2015 should be compatible. -28 July 2021
    3
    Look for downloaded Firmware in something like
    Code:
     C:\ProgramData\LMSA\Download\RomFiles

    You may need to uncheck
    Code:
    Hide protected operating system files
    in View/Options/Change Folder and Search options/View