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Rescue and Smart Assistant (LMSA)(Motorola/Lenovo Only)

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sd_shadow

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Sep 21, 2011
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Motorola Droid X
Moto X4
LMSA software updater (not device Update)

Screenshot 2021-03-03 193235.png
 
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sd_shadow

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HopelesRomantc91

Senior Member
Dec 2, 2008
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Maybe this isn't the right place, but is there a way to trick RSA to thinking I have the G100 so I can download the global ROM instead of the Edge S/Chinese ROM that I actually DO have?
 

DEJAVU54

Member
Jul 10, 2020
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0
Hello, I'm trying the LMSA tool but I have a doubt.

The current version is OPSS8.85-13-5 but the target version is OPSS8.85-17-6-2

Will this cause a problem?
 

sd_shadow

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Moto X4
How to get to the Rescue option.
The options have changed again

Boot device in to fastboot mode
Do not connect to PC till Fastboot Mode step

Screenshot 2021-07-19 222126.png

Screenshot 2021-07-19 222214.png

Screenshot 2021-07-19 222552.png

Screenshot 2021-07-19 222944.png


Screenshot 2021-07-19 223338_LI.jpg

The option will say Download the first time, and rescue will be greyed.
Click on Download to download the target firmware.
InkedScreenshot 2021-03-03 192604_LI.jpg



If the firmware has already been downloaded, Rescue Now will be orange.
Click Rescue Now to install the target firmware.


iMarkup_20210807_172729.jpg
 
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Does anyone know if placing firmware in the folder to trick LMSA into installing it still works?

I've got a new Moto G Power 2020, I don't want to unlock the bootloader just yet because I might still return it. I want to upgrade to the latest Android 10 verison but I DO NOT want to upgrade to Android 11, and I'm worried letting OEM or LSMA update will move me up to 11.
 

sd_shadow

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Sep 21, 2011
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Does anyone know if placing firmware in the folder to trick LMSA into installing it still works?

I've got a new Moto G Power 2020, I don't want to unlock the bootloader just yet because I might still return it. I want to upgrade to the latest Android 10 verison but I DO NOT want to upgrade to Android 11, and I'm worried letting OEM or LSMA update will move me up to 11.
Yes it works, but if bootloader is locked, do not downgrade or install a different channel.
So be sure you verify those.
 

JackDHopper

New member
Aug 1, 2021
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3
Yes it works, but if bootloader is locked, do not downgrade or install a different channel.
So be sure you verify those.
(also using Moto G Power 2020)
Small correction: if the bootloader is locked, you *cannot* downgrade at all. Just tried and it failed, I had to use the original rom the thing downloaded.

What should I do now? I mean, I can unlock the bootloader, but I heard you can't truly re-lock it.
I play a game that has a security check, which an unlocked bootloader will surely trip. The game also runs like garbage on Android 11.

I really regret upgrading...
 

sd_shadow

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(also using Moto G Power 2020)
Small correction: if the bootloader is locked, you *cannot* downgrade at all.
That's what I said.
if bootloader is locked, do not downgrade

Just tried and it failed, I had to use the original rom the thing downloaded.

What should I do now? I mean, I can unlock the bootloader, but I heard you can't truly re-lock it.
I play a game that has a security check, which an unlocked bootloader will surely trip. The game also runs like garbage on Android 11.

I really regret upgrading...
There is no other option, Unlock the bootloader if you want to downgrade.
Moto devices may not relock, it's really a guessing game on relocking the bootloader.
 

smud61e

Member
May 12, 2014
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That's what I said.



There is no other option, Unlock the bootloader if you want to downgrade.
Moto devices may not relock, it's really a guessing game on relocking the bootloader.
Hi, Ive come across this thread trying to find a solution to my unbootable moto G7 power running android 9.
I keep getting a nag screen to upgrade and always hit to remind later but yesterday hit to update by mistake. I immediately tried to stop it and failed so turned the phone off.
I then rebooted and the phone worked as normal.
I always turn it off at night but this morning it failed to boot with the message Cant load android system.etc
What I would be grateful to know is can I recover my data and if so how.
Ive installed lenovo software and file but when I run recover it says it will wipe my data which I want to avoid.
Many thanks for any help and apologize if this is in the wrong place
 

sd_shadow

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Moto X4
Hi, Ive come across this thread trying to find a solution to my unbootable moto G7 power running android 9.
I keep getting a nag screen to upgrade and always hit to remind later but yesterday hit to update by mistake. I immediately tried to stop it and failed so turned the phone off.
I then rebooted and the phone worked as normal.
I always turn it off at night but this morning it failed to boot with the message Cant load android system.etc
What I would be grateful to know is can I recover my data and if so how.
Ive installed lenovo software and file but when I run recover it says it will wipe my data which I want to avoid.
Many thanks for any help and apologize if this is in the wrong place
Your only option is to flash the firmware manually with fastboot.exe
Download the firmware with LMSA, do not select Rescue Now
screenshot-2021-03-03-192604-png.5239211

The use Online FlashFile Converter to get the flash commands.
 
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smud61e

Member
May 12, 2014
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;
Be sure to Remove the erase userdata line if you don't want to factory reset.
Thanks for the useful advice but I think I need more help. how do i get the xms file into the converter. Ive tried copy and paste and when i drag it across I get : This XML file does not appear to have any style information associated with it. The document tree is shown below
Edit ok i was skipping the text editor stage,ill see how i get on now but before i do,
As the phone has 6 months warranty, would it be covered for this sort of thing
 
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smud61e

Member
May 12, 2014
15
0
;

Thanks for the useful advice but I think I need more help. how do i get the xms file into the converter. Ive tried copy and paste and when i drag it across I get : This XML file does not appear to have any style information associated with it. The document tree is shown below
Edit ok i was skipping the text editor stage,ill see how i get on now but before i do,
As the phone has 6 months warranty, would it be covered for this sort of thing
;

Thanks for the useful advice but I think I need more help. how do i get the xms file into the converter. Ive tried copy and paste and when i drag it across I get : This XML file does not appear to have any style information associated with it. The document tree is shown below
Edit ok i was skipping the text editor stage,ill see how i get on now but before i do,
As the phone has 6 months warranty, would it be covered for this sort of thing
I would be grateful if someone could look at the pic and tell me if i have all the required things in place if I need to go ahead with the flash or do I run the file before I copy the rom in. Does it matter what .bat file from the converter is named and would I connect the phone and click on that file to start the process ,do i need any usb drivers and if so from where. and should i also have deleted fastboot erase ddr as well as user data?
Thanks again for any help
Files to flash Rom.jpg
 
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  • 2
    I think Moto servers were down again.
    It worked after few a hours. Thank you!
    2
    In all my fiddling with Moto phones, LMSA has never failed to give good firmware. It's primarily where I get it from. The main issue is it only serves up the latest, which is unhelpful if you're trying to avoid a full Android upgrade (like the somewhat problematic Android 11 on the G Power 2020). So I typically just snag some backups from it when I buy a new model and just before a new upgrade is pushed.
    2
    I am having a hard time login in to LMSA. There seems to be a problem with the system. Any fix for this?View attachment 5440165
    I think Moto servers were down again.
    1
    Thanks @sd_shadow for assembling this thread. I've been spoiled by SDlite with stock images from lolinet on an old Windows 7 workstation with USB 2 ports but that machine is increasingly less reliable and I've had no other options (other than attempting to do things manually in Linux) ... until now. I may still use the old Win 7 box but in a preliminary test of Rescue and Smart Assistant on a Moto G Power 2020 with known good ADB/fastboot on the attached computer the Moto device was found through the USB connection and what seems to be the latest firmware package was offered.

    Also I found some posts about the update feature which I may (or may not) try at the next security patch, although I typically prefer a clean slate and flash the entire latest version. I'm also curious about the instruction for how to use builds downloaded from lolinet but if the native Rescue and Smart Assistant download gives me the version I need I may not mess with that. In any event, just having this as a secondary option (possibly to become primary) will free me up to start playing with the Moto G Power 2020 and possibly a Moto G7 Power.

    In the new 5.8 update, anyone not able to sign in with their Lenovo ID?

    I never had a previous version so technically not an update but in a new installation of Rescue and Smart Assistant 5.8.0.25 I was able to create an account and log-in through the installation wizard. I had to authenticate the account by accessing a link in email but after that was able to log-into Rescue and Smart Assistant
    1
    They seemed to have fixed it but thanks anyway!
    Could have been a server issue, moto seems to have a lot of those.
  • 14
    Rescue and Smart Assistant
    LMSA: Lenovo's Motorola Smart Assistant (PC)
    For Lenovo and Motorola Devices Only

    Rescue and Smart Assistant (LMSA) is an official tool installs on PC. Can help to manage smart device (include all Lenovo android phone, MOTO phone, Lenovo tablet ) data, flash smart device software, and more Lenovo support functions.​
    Note: Most Devices Released in 2014 and Newer should be compatible. - 28 July 2021​

    Quick Links


    Problem: Moto Phone will not update, even though you know that an update is available.​
    Solution: Use the Update or Rescue option​
    Problem: Device will not boot, or you lust want to reflash the firmware​
    Solution: use the Rescue Option​

    If you have a Verizon Branded Device You may need to use​



    Moto's description of options.
    • Device Management: connect device via USB cable or Wi-Fi, and then manage Pictures, Videos,
      Music, Contacts, SMS, Files Management, Back/Restore;
    • Flash: upgrade device system software to the newest release, and even can rescue device from software caused un-operational status;

    How to use Lenovo Moto Smart Assistant


    Download/Install Smart Assistant on PC and User Guide (Win 10/7)


    Smart Assistant App
    The Smart Assistant App should install automatically after you enable
    USB debugging in developer options
    It may take a minute
    If not install the app from mirror below.


    Optional (Needed for manage Pictures, Videos, Music, Contacts, SMS, Files Management)


    The PC program is not very fast,​
    Be patient.​

    Using Flash Rescue Option
    5
    Skip Data Wipe

    There is a way to flash firmware without losing data
    Open LMSA select Flashing/rescue
    boot the device to Fastboot mode
    Connect the device to PC
    Let LMSA download the Firmware
    Once the firmware is downloaded, don't continue with flashing.
    Open C:\ProgramData\LMSA\Download\RomFiles
    Select the firmware for the device you want to flash
    Open the flashfile.xml with a text editor like notepad++ (https://notepad-plus-plus.org/)
    Delete this line
    Code:
    <step operation="erase" partition="userdata"/>
    save the changes
    Continue the flashing with LMSA

    Note: This is not guaranteed to work
    Thanks to nicolap8
    How to: flash stock without losing data (without reformatting) by nicolap8
    4
    Supported devices that can be updated.
    Most Devices 2014 and later should be compatible.

    Devices listed in LMSA's Rescue options
    In the order as listed. - 16 April 2020

    • Droid Maxx - XT1080
    • Droid Maxx 2 / Moto X Play (LRA) - XT1564/XT1565
    • Droid Turbo - XT1250/XT1254
    • Droid Turbo 2 - XT1585
    • Moto C - XT1750/XT1754/XT1755/XT1756/XT1757/XT1758
    • Moto C Plus - XT1721/XT1723/XT1725/XT1726
    • Moto E2 - XT1526/XT1527/XT1528
    • Moto E4 - XT1760/XT1761/XT1762/XT1763/XT1764/XT1769/XT1765/XT1766/XT1767/XT1768/XT1765PP
    • Moto E4 Plus - XT1771/XT1772/XT1770/XT1773/XT1775/XT1774/Xt1776
    • Moto E5 - XT1944-1/XT1944-2/XT1944-3/XT1944-4/XT1944-5/XT1944-6/XT1944-DL
    • Moto E6 - XT2005-PP/XT2005-1/XT2005-5/XT2005-3/XT2005-4/XT2005-DL
    • Moto E5 Go - XT1921-8
    • Moto E5 Play - XT1921-18/XT1921-1/XT1921-2/XT1921-3/XT1921-5/XT1921-6/XT1921-7/XT1921-15/XT1921-16/XT1921-/XT1920-19
    • Moto E5 Plus - XT1924-1/XT1924-2/XT1924-3/XT1924-4/XT1924-5/XT1924-6/XT1924-7/XT1924-8/XT1924-9
    • Moto E3 - XT1700
    • Moto E3 Power - XT1706
    • Moto E6 Plus - XT2025-1
    • Moto E6 S Plus - XT2025
    • Moto G3 - XT1548/XT1540/XT1543/XT1544/XT1541/XT1542/XT1550
    • Moto G4 - XT1621/XT1622/XT1624/XT1625/XT1626
    • Moto G4 Play - XT1600/ XT1601/XT1603/XT1604/XT1607/XT1609
    • Moto G5 S - XT1790/XT1791/
    • Moto G6
    • Moto G7
    • Moto G6 Play
    • Moto G7 Play
    • Moto G4 Plus
    • Moto G5 S Plus
    • Moto G6 Plus
    • Moto G7 Plus
    • Moto G8 Plus
    • Moto G7 Power
    • Moto G Turbo
    • Moto G5
    • Moto G5 Plus
    • Moto M
    • Moto X2
    • Moto X4
    • Moto X Play
    • Moto X Pure
    • Moto X Style
    • Moto Z
    • Moto Z2
    • Moro Z3
    • Moto Z Droid
    • Moto Z Force Droid
    • Moto Z Play
    • Moto Z2 Play
    • Moto Z3 Play
    • Moto Z Play Droid
    • Moto Z4 - XT1980-4/XT1980-3
    • Motorola One - XT1941-1/XT1941-2/XT1941-3/XT1941-4/XT1941-5
    • Motorola One Action - XT2013-1/XT2013-2/XT2013-4
    • Motorola One Macro - XT2016-1
    • Motorola One Power - XT1942-2
    • Motorola One Vision - XT1970-3/XT1970-2/XT1970-5/XT-1970-1
    • Motorola One Zoom - XT2010-1
    • Motorola Razr - XT2000-1/XT2000-2
    • Revvlry+ - XT1965


    Tested by me or reported by others



    Some related threads
    https://forum.xda-developers.com/moto-g7/how-to/how-to-fix-g7-xt1962-1-stuck-bootloader-t3917792.
    3
    Supported devices that can be Flashed/ rescued
    Tested by me or reported by others
    If your device is not listed, it may still work.
    • Moto G Plus (5th Gen S) alexmaisa
    • Moto G5 Plus - lm_1970
    • Moto G5 - Akipe
    • Moto E 2015 Surnia/Otus - MotoJunkie01
    • Moto G 2015 Osprey/Merlin - MotoJunkie01
    • Moto G5S Plus - alexmaisa
    • Moto G6/ali/XT1925-12
    • Moto X4/payton/XT1900-1
    • Moto G7 Power/ocean/XT1955-5
    • Moto X2/ victara_verizon / XT1096

    Pretty much any device made after 2015 should be compatible. -28 July 2021
    3
    Look for downloaded Firmware in something like
    Code:
     C:\ProgramData\LMSA\Download\RomFiles

    You may need to uncheck
    Code:
    Hide protected operating system files
    in View/Options/Change Folder and Search options/View