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Rescue and Smart Assistant (LMSA)(Motorola/Lenovo Only)

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IronTechmonkey

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Feb 12, 2013
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Thanks @sd_shadow for assembling this thread. I've been spoiled by SDlite with stock images from lolinet on an old Windows 7 workstation with USB 2 ports but that machine is increasingly less reliable and I've had no other options (other than attempting to do things manually in Linux) ... until now. I may still use the old Win 7 box but in a preliminary test of Rescue and Smart Assistant on a Moto G Power 2020 with known good ADB/fastboot on the attached computer the Moto device was found through the USB connection and what seems to be the latest firmware package was offered.

Also I found some posts about the update feature which I may (or may not) try at the next security patch, although I typically prefer a clean slate and flash the entire latest version. I'm also curious about the instruction for how to use builds downloaded from lolinet but if the native Rescue and Smart Assistant download gives me the version I need I may not mess with that. In any event, just having this as a secondary option (possibly to become primary) will free me up to start playing with the Moto G Power 2020 and possibly a Moto G7 Power.

In the new 5.8 update, anyone not able to sign in with their Lenovo ID?

I never had a previous version so technically not an update but in a new installation of Rescue and Smart Assistant 5.8.0.25 I was able to create an account and log-in through the installation wizard. I had to authenticate the account by accessing a link in email but after that was able to log-into Rescue and Smart Assistant
 
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Thanks @sd_shadow for assembling this thread. I've been spoiled by SDlite with stock images from lolinet on an old Windows 7 workstation with USB 2 ports but that machine is increasingly less reliable and I've had no other options (other than attempting to do things manually in Linux) ... until now. I may still use the old Win 7 box but in a preliminary test of Rescue and Smart Assistant on a Moto G Power 2020 with known good ADB/fastboot on the attached computer the Moto device was found through the USB connection and what seems to be the latest firmware package was offered.

Also I found some posts about the update feature which I may (or may not) try at the next security patch, although I typically prefer a clean slate and flash the entire latest version. I'm also curious about the instruction for how to use builds downloaded from lolinet but if the native Rescue and Smart Assistant download gives me the version I need I may not mess with that. In any event, just having this as a secondary option (possibly to become primary) will free me up to start playing with the Moto G Power 2020 and possibly a Moto G7 Power.



I never had a previous version so technically not an update but in a new installation of Rescue and Smart Assistant 5.8.0.25 I was able to create an account and log-in through the installation wizard. I had to authenticate the account by accessing a link in email but after that was able to log-into Rescue and Smart Assistant
They seemed to have fixed it but thanks anyway!
 

sd_shadow

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I'm also curious about the instruction for how to use builds downloaded from lolinet...
You should be able to use the firmware downloaded by LMSA, with RSD Lite.
The flash_file.xml and service_file.xml use the same format as the past firmware.

LMSA just has safeguards to prevent flashing the wrong firmware.
Although there are plenty of reports that LMSA downloaded and flashed the wrong firmware.

Usually, in these cases, it's devices that have some submodels that have 1 sim card and some have 2 sim cards or some other hardware differences.
just verify that it lists the correct sub-model and ro.carrier.
 
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In all my fiddling with Moto phones, LMSA has never failed to give good firmware. It's primarily where I get it from. The main issue is it only serves up the latest, which is unhelpful if you're trying to avoid a full Android upgrade (like the somewhat problematic Android 11 on the G Power 2020). So I typically just snag some backups from it when I buy a new model and just before a new upgrade is pushed.
 

sirpalada

New member
I am having a hard time login in to LMSA. There seems to be a problem with the system. Any fix for this?
Screenshot 2021-10-24 155935.png
 

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    Rescue and Smart Assistant
    LMSA: Lenovo's Motorola Smart Assistant (PC)
    For Lenovo and Motorola Devices Only

    Rescue and Smart Assistant (LMSA) is an official tool installs on PC. Can help to manage smart device (include all Lenovo android phone, MOTO phone, Lenovo tablet ) data, flash smart device software, and more Lenovo support functions.​
    Note: Most Devices Released in 2014 and Newer should be compatible. - 28 July 2021​

    Quick Links


    Problem: Moto Phone will not update, even though you know that an update is available.​
    Solution: Use the Update or Rescue option​
    Problem: Device will not boot, or you lust want to reflash the firmware​
    Solution: use the Rescue Option​

    If you have a Verizon Branded Device You may need to use​



    Moto's description of options.
    • Device Management: connect device via USB cable or Wi-Fi, and then manage Pictures, Videos,
      Music, Contacts, SMS, Files Management, Back/Restore;
    • Flash: upgrade device system software to the newest release, and even can rescue device from software caused un-operational status;

    How to use Lenovo Moto Smart Assistant


    Download/Install Smart Assistant on PC and User Guide (Win 10/7)


    Smart Assistant App
    The Smart Assistant App should install automatically after you enable
    USB debugging in developer options
    It may take a minute
    If not install the app from mirror below.


    Optional (Needed for manage Pictures, Videos, Music, Contacts, SMS, Files Management)


    The PC program is not very fast,​
    Be patient.​

    Using Flash Rescue Option
    5
    Skip Data Wipe

    There is a way to flash firmware without losing data
    Open LMSA select Flashing/rescue
    boot the device to Fastboot mode
    Connect the device to PC
    Let LMSA download the Firmware
    Once the firmware is downloaded, don't continue with flashing.
    Open C:\ProgramData\LMSA\Download\RomFiles
    Select the firmware for the device you want to flash
    Open the flashfile.xml with a text editor like notepad++ (https://notepad-plus-plus.org/)
    Delete this line
    Code:
    <step operation="erase" partition="userdata"/>
    save the changes
    Continue the flashing with LMSA

    Note: This is not guaranteed to work
    Thanks to nicolap8
    How to: flash stock without losing data (without reformatting) by nicolap8
    4
    Supported devices that can be updated.
    Most Devices 2014 and later should be compatible.

    Devices listed in LMSA's Rescue options
    In the order as listed. - 16 April 2020

    • Droid Maxx - XT1080
    • Droid Maxx 2 / Moto X Play (LRA) - XT1564/XT1565
    • Droid Turbo - XT1250/XT1254
    • Droid Turbo 2 - XT1585
    • Moto C - XT1750/XT1754/XT1755/XT1756/XT1757/XT1758
    • Moto C Plus - XT1721/XT1723/XT1725/XT1726
    • Moto E2 - XT1526/XT1527/XT1528
    • Moto E4 - XT1760/XT1761/XT1762/XT1763/XT1764/XT1769/XT1765/XT1766/XT1767/XT1768/XT1765PP
    • Moto E4 Plus - XT1771/XT1772/XT1770/XT1773/XT1775/XT1774/Xt1776
    • Moto E5 - XT1944-1/XT1944-2/XT1944-3/XT1944-4/XT1944-5/XT1944-6/XT1944-DL
    • Moto E6 - XT2005-PP/XT2005-1/XT2005-5/XT2005-3/XT2005-4/XT2005-DL
    • Moto E5 Go - XT1921-8
    • Moto E5 Play - XT1921-18/XT1921-1/XT1921-2/XT1921-3/XT1921-5/XT1921-6/XT1921-7/XT1921-15/XT1921-16/XT1921-/XT1920-19
    • Moto E5 Plus - XT1924-1/XT1924-2/XT1924-3/XT1924-4/XT1924-5/XT1924-6/XT1924-7/XT1924-8/XT1924-9
    • Moto E3 - XT1700
    • Moto E3 Power - XT1706
    • Moto E6 Plus - XT2025-1
    • Moto E6 S Plus - XT2025
    • Moto G3 - XT1548/XT1540/XT1543/XT1544/XT1541/XT1542/XT1550
    • Moto G4 - XT1621/XT1622/XT1624/XT1625/XT1626
    • Moto G4 Play - XT1600/ XT1601/XT1603/XT1604/XT1607/XT1609
    • Moto G5 S - XT1790/XT1791/
    • Moto G6
    • Moto G7
    • Moto G6 Play
    • Moto G7 Play
    • Moto G4 Plus
    • Moto G5 S Plus
    • Moto G6 Plus
    • Moto G7 Plus
    • Moto G8 Plus
    • Moto G7 Power
    • Moto G Turbo
    • Moto G5
    • Moto G5 Plus
    • Moto M
    • Moto X2
    • Moto X4
    • Moto X Play
    • Moto X Pure
    • Moto X Style
    • Moto Z
    • Moto Z2
    • Moro Z3
    • Moto Z Droid
    • Moto Z Force Droid
    • Moto Z Play
    • Moto Z2 Play
    • Moto Z3 Play
    • Moto Z Play Droid
    • Moto Z4 - XT1980-4/XT1980-3
    • Motorola One - XT1941-1/XT1941-2/XT1941-3/XT1941-4/XT1941-5
    • Motorola One Action - XT2013-1/XT2013-2/XT2013-4
    • Motorola One Macro - XT2016-1
    • Motorola One Power - XT1942-2
    • Motorola One Vision - XT1970-3/XT1970-2/XT1970-5/XT-1970-1
    • Motorola One Zoom - XT2010-1
    • Motorola Razr - XT2000-1/XT2000-2
    • Revvlry+ - XT1965


    Tested by me or reported by others



    Some related threads
    https://forum.xda-developers.com/moto-g7/how-to/how-to-fix-g7-xt1962-1-stuck-bootloader-t3917792.
    3
    Supported devices that can be Flashed/ rescued
    Tested by me or reported by others
    If your device is not listed, it may still work.
    • Moto G Plus (5th Gen S) alexmaisa
    • Moto G5 Plus - lm_1970
    • Moto G5 - Akipe
    • Moto E 2015 Surnia/Otus - MotoJunkie01
    • Moto G 2015 Osprey/Merlin - MotoJunkie01
    • Moto G5S Plus - alexmaisa
    • Moto G6/ali/XT1925-12
    • Moto X4/payton/XT1900-1
    • Moto G7 Power/ocean/XT1955-5
    • Moto X2/ victara_verizon / XT1096

    Pretty much any device made after 2015 should be compatible. -28 July 2021
    3
    Look for downloaded Firmware in something like
    Code:
     C:\ProgramData\LMSA\Download\RomFiles

    You may need to uncheck
    Code:
    Hide protected operating system files
    in View/Options/Change Folder and Search options/View