Restoring old backup to new watch

[squeekybooty]

Ok, so first post here, and I see from some others that I’m not alone with a few of the glitchy aspects of the software: like the moody wake-up wrist flick thing. After trying all resets etc., I backed up my Gear Sport, went and exchanged it for a new one, and now would like to restore that old backup to the new watch.

Yet, I get stuck on a frozen restore screen that simply tells me that it’s lookijg for backup data and that it may take awhile.... after quite the awhile, nada. Am I missing something? Can that old backup not port to a new watch? I mean it’s not the end of the world, as I cane reinstall the apps and such, but one would think that data would be portable and not tethered to a serial number or something .... right?

Right?

Thanks everyone.

 

[cwb1231]

Did you use the setting on the watch that asks if you are connecting to a new phone or did you just disconnect and try to pair? If the former it should find your back up in the cloud. I have found that if I force stop the gear app and clear cache the back up/restore feature would work for me