[REVIEW] Pitaka Aramid Fiber case for the Note 8

[tossero]

Mine on friday 10 , NOT shipped

 

[jcg74]

Ordered a MagMount Qi and a MagCase for Samsung S8 on November 12, and it is still not shipped...
I received a mail from CEO saying that it will be on November 20...
And for the time being $72.98 has been paid !
Never had such a bad experience
JC from France

 

[jason504]

I got mine pretty fast from the day I ordered it took about 8 days to get it. So not bad coming internationally.

 

[ShrekOpher]

Oh no... there's something else wrong then...

I think they just can't handle the volume of the orders. It took 3 weeks to get mine to ship then it took 7 days for it to get delivered, but it is worth it. Absolutely love the case and the car charger.

 

[KruseLudsMobile]

I think they just can't handle the volume of the orders. It took 3 weeks to get mine to ship then it took 7 days for it to get delivered, but it is worth it. Absolutely love the case and the car charger.

I hope so!

 

[tonni3]

Just to confirm if this case has magnet property built-in ?
Can it attach on any magnetic phone holder ?

Thanks.

 

[Li-Pol]

Just to confirm if this case has magnet property built-in ?
Can it attach on any magnetic phone holder ?

Thanks.

Yes and yes.

Отправлено с моего SM-N950F через Tapatalk

 

[tonni3]

Thanks, I just checked on its website.
They place magnets upper and lower wireless charging position, and MagMount is big enough to cover both magnets.
But regular magnetic mount is circle shape with maximum 1.5 inch radius, I doubt it will hold.

 

[ShrekOpher]

Thanks, I just checked on its website.
They place magnets upper and lower wireless charging position, and MagMount is big enough to cover both magnets.
But regular magnetic mount is circle shape with maximum 1.5 inch radius, I doubt it will hold.

So the case has 2 metal plates inside it. One above the wireless charging unit and one below.

They are not magnets though just metal. The magnets are in the mount.

That being said I have the old magnetic mount does work it just only holds the phone in portrait position and only sticks to the top metal plate.

 

[jason504]

Just to confirm if this case has magnet property built-in ?
Can it attach on any magnetic phone holder ?

Thanks.

Yes I have a regular magnet mount in my car and it works with my case.

 

[nds850]

Received mine today. Came after exactly seven days.
It really is extremely thin.

 

[jason504]

Sorry, please contact our Aftersales and you will get a replacement. Apologize for any inconveniences.

---------- Post added at 07:26 AM ---------- Previous post was at 07:23 AM ----------



Sorry, please send photos to our aftersales and you will get a replacement. Apologize for any inconveniences.
To anybody else who has the same problem, please email to [email protected] with photos and order number to claim the warranty as I may miss out here. Thanks for understanding,

Got my replacement case in today and the back cutout is correct. Thank you for the fast replacement. Everything is good hear I am happy with my case.

---------- Post added at 07:47 PM ---------- Previous post was at 07:46 PM ----------

Got my replacement case in today the cut out on the back lines up great. I am a happy camper. All of yall waiting on your case it is worth the wait.

 

[tossero]

Got my replacement case in today and the back cutout is correct. Thank you for the fast replacement. Everything is good hear I am happy with my case.

---------- Post added at 07:47 PM ---------- Previous post was at 07:46 PM ----------

Got my replacement case in today the cut out on the back lines up great. I am a happy camper. All of yall waiting on your case it is worth the wait.

I am happy for you but this is a total mess .
They are not only overwhelmed but also unprofessional.
My last ticket was created 5 days ago, not an answer. You got your order and a replacement , mine placed before yours not even shipped, even though they promised me, twice, that it will be send in the next 24 hours... In this rhythm I will probably change my phone before the case arrives.
What a bad joke !

 

[jason504]

I am happy for you but this is a total mess .
They are not only overwhelmed but also unprofessional.
My last ticket was created 5 days ago, not an answer. You got your order and a replacement , mine placed before yours not even shipped, even though they promised me, twice, that it will be send in the next 24 hours... In this rhythm I will probably change my phone before the case arrives.
What a bad joke !

Damn sorry to hear that. Have you sent a email to support? There is also a phone number you can call.

 

[tossero]

Damn sorry to hear that. Have you sent a email to support? There is also a phone number you can call.

Of course that I did. On 20th of november, answered by Rachel B.C.Sc. Sales Manager and I quote:

" Hi, protossuser2000!

This is answering to your request of the ticket: https://help.ipitaka.com/public/tic...a1d95aa761c770c2e0e1a0b87884b4e06c1f053937bb2

Thank you for your email.

We are very sorry for slowing down of fulfillment due to the huge sales increase and the logistic over-load. But we promise to ship out your order tomorrow by Express.

We do apologies for the unexpected delay again and your patience is greatly appreciated.

If you have any further questions, please feel free to contact us. Thanks! "


And a second one, still unanswered on november 22 .

---------- Post added at 08:49 PM ---------- Previous post was at 08:31 PM ----------

Hi, it will ship out tomorrow. Sorry for the unexpected delay due to the huge sales increase on MagMount QI. You will get a tracking number very soon.

The same unfulfilled promise was made by James-pitaka, allegedly the Pitaka's CEO on 22th november on this very thread.

 

[iraqgsm]

Of course that I did. On 20th of november, answered by Rachel B.C.Sc. Sales Manager and I quote:

" Hi, protossuser2000!

This is answering to your request of the ticket: https://help.ipitaka.com/public/tic...a1d95aa761c770c2e0e1a0b87884b4e06c1f053937bb2

Thank you for your email.

We are very sorry for slowing down of fulfillment due to the huge sales increase and the logistic over-load. But we promise to ship out your order tomorrow by Express.

We do apologies for the unexpected delay again and your patience is greatly appreciated.

If you have any further questions, please feel free to contact us. Thanks! "


And a second one, still unanswered on november 22 .

---------- Post added at 08:49 PM ---------- Previous post was at 08:31 PM ----------



The same unfulfilled promise was made by James-pitaka, allegedly the Pitaka's CEO on 22th november on this very thread.

yes both James here and ticket last week promised to be sent last week and still nothing.

 

[ShrekOpher]

I am happy for you but this is a total mess .
They are not only overwhelmed but also unprofessional.
My last ticket was created 5 days ago, not an answer. You got your order and a replacement , mine placed before yours not even shipped, even though they promised me, twice, that it will be send in the next 24 hours... In this rhythm I will probably change my phone before the case arrives.
What a bad joke !

I had the best results messaging them on Facebook

 

[iraqgsm]

I had the best results messaging them on Facebook

sent them one last week, no reply yet

 

[jk1947ind]

I do not trust this company. I have ordered my case on Nov 4th. received an email today asking me if I'm interested to switch to different color. If not, there would be a delay for my original order. In either case, they need my order number.

I just registered today to post my experience. Stay away from this company.

 

[krabman]

My my, things are getting interesting...