[REVIEW] Pitaka Aramid Fiber case for the Note 8

[iraqgsm]

I do not trust this company. I have ordered my case on Nov 4th. received an email today asking me if I'm interested to switch to different color. If not, there would be a delay for my original order. In either case, they need my order number.

I just registered today to post my experience. Stay away from this company.

yes i got this today

Thanks for purchasing the Note8 MagCase at PITAKA.
This is to inform you that our inventory for Black/Grey Twill Note8 MagCase is running out due to the bombed sales we received. And the new inventory we received is the Black/grey plain Note8 MagCase.
So we are inquiring whether you would like to switch to the Black/Grey Plain Note8 MagCase and we will offer you a 20% Refund for the Note8 MagCase you ordered. Please let us know your order number, and we will process it and arrange the shipment at the earliest time. Find the Plain Version here: https://www.ipitaka.com/products/magcase-for-samsung-galaxy-note8?variant=5730872852518
If you don't want to switch to the Plain version and would like to keep on the Twill Note8 MagCase, also kindly inform us your order number ASAP and we will keep the last inventory for you and arrange the shipment at the earliest time.
If you have some other questions, please reply the email for support.


Best Regards,
PITAKA Team

and when I replied would like to keep the same color, they sent this automatically

We would like to acknowledge that we have received your request and a ticket has been created.



If you were asking about your order status, we are very sorry for slowing down of fulfilment as we were bombed with orders and the logistic is over-loaded. But we promise to ship out your order within next week by Express. Your kind patience is greatly appreciated.

 

[KruseLudsMobile]

yes i got this today

Thanks for purchasing the Note8 MagCase at PITAKA.




This is to inform you that our inventory for Black/Grey Twill Note8 MagCase is running out due to the bombed sales we received. And the new inventory we received is the Black/grey plain Note8 MagCase.




So we are inquiring whether you would like to switch to the Black/Grey Plain Note8 MagCase and we will offer you a 20% Refund for the Note8 MagCase you ordered. Please let us know your order number, and we will process it and arrange the shipment at the earliest time. Find the Plain Version here: https://www.ipitaka.com/products/magcase-for-samsung-galaxy-note8?variant=5730872852518




If you don't want to switch to the Plain version and would like to keep on the Twill Note8 MagCase, also kindly inform us your order number ASAP and we will keep the last inventory for you and arrange the shipment at the earliest time.




If you have some other questions, please reply the email for support.




Best Regards,
PITAKA Team

Yeah I got the same thing. I can't be bothered to find the freaking order number. I just told them to leave my order the way it was. What jerks. If they sent me an email then they know the order number that they issued to me!

- R. Kruse Ludington

Galaxy Note 8<-5<-3<-S3<-Nexus; Droid X; HTC HD2<-Touch Pro 2<-Tilt<-8525; O2 XDA II<-XDA

 

[ShrekOpher]

It looks like they took WAY more orders than they expected to get and did not have anyway to stop them on their site. I've talked to them and it looks like iPhoneX and iPhone8 orders crushed them on top of the Samsung orders.

I knew this case + wireless charging magnetic dock would be HUGE but I'm surprised how fast it blew up.

This is/was a very small company. I don't think they planned on seeking more than a couple thousand of them and they got hundreds of thousands of orders.

I'm sure they are having trouble procuring the the materials they need to make the carbon fiber cases, so they are offering to make the black ones at a discount instead.

I agree they are not handling the situation the best but I doubt they have any sort of support staff and it's obvious their systems can't handle the volume of questions and complaints.

A few things to keep in mind if you order a case from them.

1. It may be February before you get it
2. They are not trying to rip you off they just can't scale up production fast enough.
3. The product is really awesome. I have one and the car mount, it is legit. That is why everyone wants one and why they are having issues meeting that demand.

 

[iraqgsm]

Agree but they Should've set the expectation right.

 

[jk1947ind]

It looks like they took WAY more orders than they expected to get and did not have anyway to stop them on their site. I've talked to them and it looks like iPhoneX and iPhone8 orders crushed them on top of the Samsung orders.

I knew this case + wireless charging magnetic dock would be HUGE but I'm surprised how fast it blew up.

This is/was a very small company. I don't think they planned on seeking more than a couple thousand of them and they got hundreds of thousands of orders.

I'm sure they are having trouble procuring the the materials they need to make the carbon fiber cases, so they are offering to make the black ones at a discount instead.

I agree they are not handling the situation the best but I doubt they have any sort of support staff and it's obvious their systems can't handle the volume of questions and complaints.

A few things to keep in mind if you order a case from them.

1. It may be February before you get it
2. They are not trying to rip you off they just can't scale up production fast enough.
3. The product is really awesome. I have one and the car mount, it is legit. That is why everyone wants one and why they are having issues meeting that demand.

People change phones more often and go for newer versions. So, we might get case just before another release.
I did pre-order this case on Nov 4.

 

[iraqgsm]

Well I just received Dhl shipment notification and contain both the Case and the mount QI

 

[jk1947ind]

I can't trust their word. They keep changing their promises. Still no shipping notification for my Nov 4th order. What's the use of beautiful (?) product that cannot be seen? Ordered this item based on reviews in this forum. Are they playing games with the customers?

Highly disappointed.

 

[jason504]

I can't trust their word. They keep changing their promises. Still no shipping notification for my Nov 4th order. What's the use of beautiful (?) product that cannot be seen? Ordered this item based on reviews in this forum. Are they playing games with the customers?

Highly disappointed.

If I am not mistaken didn't they start shipping those out on the 13th? Not saying that you don't have the right to be upset I would too.

 

[iraqgsm]

I won't have high hopes the tracking stuck on

Tracking information received. Shipment not yet picked up by DHL.



Well it turned out they did not ship it.

Their reply:

Yes, it's true that the Twill Version has sold out.


After receiving the feedbacks from XDA forum, we recalled all rest Twill inventory and did a second checking out on the camera cutout. With another strict checking, we got only a few to ship out to our customers. That why it ran out at a fast speed.

 

[jk1947ind]

If I am not mistaken didn't they start shipping those out on the 13th? Not saying that you don't have the right to be upset I would too.

No idea. That's what they promised on their website.

 

[ShrekOpher]

I won't have high hopes the tracking stuck on

Tracking information received. Shipment not yet picked up by DHL.



Well it turned out they did not ship it.

Their reply:

Yes, it's true that the Twill Version has sold out.


After receiving the feedbacks from XDA forum, we recalled all rest Twill inventory and did a second checking out on the camera cutout. With another strict checking, we got only a few to ship out to our customers. That why it ran out at a fast speed.

I must have been super lucky I got a carbon colored one about 2 weeks ago and it is perfect. It did take a long time though ordered it back in October and didn't get it until the week before Thanksgiving. I also got the wireless charging car mount.

If anyone has any questions, wants specific picture or video, about the case or the car mount let me know.

 

[iraqgsm]

i must have been super lucky i got a carbon colored one about 2 weeks ago and it is perfect. It did take a long time though ordered it back in october and didn't get it until the week before thanksgiving. I also got the wireless charging car mount.

If anyone has any questions, wants specific picture or video, about the case or the car mount let me know.

video will be great

 

[ShrekOpher]

video will be great

Cool what do you want to see?

The case: install, removal, 360 view?

The Charger: Parts, assembly, installation, use, anything else?

 

[iraqgsm]

Cool what do you want to see?

The case: install, removal, 360 view?

The Charger: Parts, assembly, installation, use, anything else?

Removal and install
and the charger (magnet strength)

Thank you

 

[ShrekOpher]

video will be great

VIDEO OF THE CASE AND CHARGER IN ACTION.

Ask and you shall receive.

Feel free to add to the OP if you want.

 

[iraqgsm]

Thanks a lot, love it

 

[tossero]

In case that someone is interested, a little update from me.
After several open cases, I finally got an answer saying that my original ordered black/grey twill case is no longer available and they offered me the plain one and a 20% cash back.
I said yes, got a tracking number the next day but for my original ordered one ... !?
72 hours later, as my shipping status was unchanged " No result found for your DHL query " I reach out again, this is the answer :

"Also please kindly be noted that since your parcel is just been dispatched and the carrier's warehouse is being over-loaded, it may take longer time to update the shipping status. Hopefully, it will soon get delivered to you and thanks a lot for your kind patience"

Contacted DHL, the package is NOT in their possession, only the shipping label was created.
It seems that I am not the only one in this situation, there are many other complaints on their silent facebook page.
Bottom line, order placed 21 days ago, not yet shipped, horrible, lying, customer support.

PS: Just noticed that my facebook post on Pitaka's page was deleted along with other comments.
Also, I've asked, twice on their site why my order was not shipped, the question was never published or answered...

 

[iraqgsm]

In case that someone is interested, a little update from me.
After several open cases, I finally got an answer saying that my original ordered black/grey twill case is no longer available and they offered me the plain one and a 20% cash back.
I said yes, got a tracking number the next day but for my original ordered one ... !?
72 hours later, as my shipping status was unchanged " No result found for your DHL query " I reach out again, this is the answer :

"Also please kindly be noted that since your parcel is just been dispatched and the carrier's warehouse is being over-loaded, it may take longer time to update the shipping status. Hopefully, it will soon get delivered to you and thanks a lot for your kind patience"

Contacted DHL, the package is NOT in their possession, only the shipping label was created.
It seems that I am not the only one in this situation, there are many other complaints on their silent facebook page.
Bottom line, order placed 21 days ago, not yet shipped, horrible, lying, customer support.

PS: Just noticed that my facebook post on Pitaka's page was deleted along with other comments.
Also, I've asked, twice on their site why my order was not shipped, the question was never published or answered...

Same boat

 

[dr happy]

What's the latest?

Hey peeps, after reading the initial review, I was ready to hand Pitaka my money, but glad I scrolled through the 11 pages of posts. What's the latest update on: 1) cutout alignment - Has it been fixed? Can someone post photos? 2) backorder situation - If I order one today, _realistically_ when will I get it? (Canada)

If a rep from Pitaka could also answer the above questions, it would be much appreciated. I really do want one of these cases for my Note 8, but only if these issues have been addressed. Thanks!

 

[jason504]

Hey peeps, after reading the initial review, I was ready to hand Pitaka my money, but glad I scrolled through the 11 pages of posts. What's the latest update on: 1) cutout alignment - Has it been fixed? Can someone post photos? 2) backorder situation - If I order one today, _realistically_ when will I get it? (Canada)

If a rep from Pitaka could also answer the above questions, it would be much appreciated. I really do want one of these cases for my Note 8, but only if these issues have been addressed. Thanks!

The cutout on the back has been fixed. They sent me a correct replacement fast. I think they have so many orders right now. You will have to check the website. But to me it's worth the wait. If you really read the posts it's only like 2 or 3 people that have had problems.