Hi, this is Lily from PITAKA.
Thanks for your support to PITAKA. So sorry for the unhappy experience after you placed the order from us. Frankly speaking, we underestimated the massive orders of our products especially iPhone X case and the MagMount Qi, even though we almost spent all day and night to deal with tons of email from our customers, we were still too late to handle your emails, sorry again for the late reply.
But please kindly be assured that now we have expanded our production and have increased our number of staffs to provide better service to our customers including you. Besides, the company internal structure has been well adjusted. Now all the questions sent to our
[email protected] will be answered promptly within 24 hours. Obviously, that's why I could be here to explain those things to you.
In a word, your kind understanding is highly appreciated. Hopefully, you could give another chance to us to provide you a better experience
Best regards
Lily
PITAKA Customer Service Team
---------- Post added at 07:31 AM ---------- Previous post was at 07:26 AM ----------
Hi JC, this is Lily from PITAKA.
Thanks for your support to PITAKA. So sorry for the unhappy experience after you placed the order from us. Frankly speaking, we underestimated the massive orders of our products especially iPhone X case and the MagMount Qi, even though we almost spent all day and night to deal with tons of email from our customers, we were still too late to handle your emails, sorry again for the late reply.
But please kindly be assured that now we have expanded our production and have increased our number of staffs to provide better service to our customers including you. Besides, the company internal structure has been well adjusted. Now all the questions sent to our
[email protected] or Facebook will be answered promptly within 24 hours. Obviously, that's why I could be here to explain those things to you.
In a word, your kind understanding is highly appreciated. Hopefully, you could give another chance to us to provide you a better experience
Best regards
Lily
PITAKA Customer Service Team