Try again to flash the firmware whatever you want using
SpFlashTool-5-2112 version wich works best for most users with these units.
Or here's the link to the lastest software from xyauto:
9216BJ_9216CJ 10.0 XYAUTO_7.3.7_1.2
SpFlashTool packege is named '(电脑包)公版海外9216CJ_hw_12ok-v7.3.7.zip'. Just remove chinese letters after download to avoid errors.
Login:xyauto
Pass:123456
To make a normal system upgrade in spflashtool, you can do it via 'download' mode.
If you still have any problems, do a clean flash, wiping whole memory, partitions and reload new system via 'Format all + download' mode.
Use scatter file included in package, all files from file list must be selected in this mode.
Package from the link is missing the 'preloader' and 'metazone' file, because you should use your own files from backup.
Since you don't have it i'll give you my own files, in the attachment.
After that the system should be working, you may just have to reconfigure the touch screen or buttons in car settings -> factory setting(password:8888)
Good luck