I did the same digging this weekend.
Here's my process:
- Contacted Bell, explained my phone was advertised as having NFC but doesn't. I actually USE NFC a lot (I have several proxy cards at work, and with the root apps available, its easy to do a 'hard-write' and store several encrypted proxy cards on my phone so I don't have to walk around with a janitor tag bundle like a loser.
- Transferred to "Customer Relations" / "Customer Dispute Resolution" <-- The same number answered with each of these titles
- Same explanation, left call-back details with an 'investigator'
- Contacted back by some goofball with zero technical knowledge who told me the first step with a dispute was to contact my retailer (Booth Wireless), I was adamant that he forward my complaint and the details of it to the store so that it's coming from Bell.
- Contacted Booth... I've been away for work for 2 months, so my 'local' shop was nowhere near where I was, and they couldn't transfer my complaint to the nearest store...
- Talked all week back and forth with a Store Manager (incidentally, MUCH more technically-inclined than the resolution center, a pleasure)
So, I went in Saturday, little kids in tow, for a specified timing of 0930... the kid working didn't open until 1005, and I had 2 tired and hungry kids, so I wasn't happy... then he told me the store manager was out partying last night and won't be in until after 12... I was @#$@#ing irate... but there's no point being a **** to the min-wager working that morning, so I came back after 12....
Now, here I am. 2 months after I bought my S2 HD LTE with NFC for $99.99 on a 3-year with a $50 rebate for signing up for 'All Bell' (Home, Satellite, Internet, & Mobile)... so $49.99 out of pocket... the store manager "Split the difference" on an S3 for me ($159.99 - $99.99) = $50 /2 = $25 + HST.
So, 2 months later, custom rom count of 20+, a few thousand minutes used... and I traded it in for an S3 for $25.
Feel free to do the same. Once again, a big 3 flogged off a product without asking someone technical in the process... it really really grates me when they do that - so let them take the hit on this ridiculous notion. Demand an exchange for a product that has the advertised features.
Sorry, once again DSI - you're still a bloody legend. Last I looked, the small army of SGH-i747 devs didn't have camera working on CM9. You're a machine.
Yeah. Anyways. Screw Bell. They deserve it... not nearly as much as Rogers mind you... but still. Thieves.
BTW - Touchwiz 5 is actually worth the Bell bloatware to me. It's the first time I've ever enjoyed a stock rom vs first few custom roms attempted. So, if you're hanging on to this device, and the update comes soon - it's a nice OS right out of the gates.