ROOT and WARRANTY Samsung

JJEgan

Senior Member
Oct 24, 2010
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A number of posters either dispute or are no sure of the warranty position regarding rooting in particular .

Fact one the phone provider who is usually responsible for the first twelve months warranty can most certainly reject warranty for non original firmware or rooting .In the UK i have checked the position with O2 and Vodaphone who say they will reject under terms of their warranty .

SAMSUNG own warranty which is also usually paid in the first twelve months to the seller/repairer .
Basically say exactly the same rooting or custom rom voids warranty .
The letter on Samfirmware for starters if you don't believe .
http://www.samfirmware.com/apps/blo...cs-?&fw_comments_page=2&fw_comments_order=ASC


Extract from other sources .
ROOTING:

• Corporate recently added an additional reason for an Android handset to be considered as Out-Of-Warranty.

• Android handsets that have been subject to “rooting”, “jailbreaking” or “hacking” are no longer covered under warranty and may be grounds for termination or modification of service.

• Rooting is a process that modifies a handsets software allowing access to services not supported or tested by the Carrier or OEM.

• While there are more applications out there that allow subscribers to gain root access, a specific example seen on a Samsung Galaxy Indulge is shown below.

• If you see this application on the handset, please explain that the handset is out of warranty and be certain to access the customer’s account and add a memo that the handset has been rooted.

The picture they posted of is super user and some other ones.


another source

The reason I'm posting this now is because Samsung have only this week implemented a system for Service Centres to check if the handset has been rooted.


Point is its very easy in most cases to unroot and flash a stock firmware .
Some service guys may well turn a blind eye to rooting others may not .No good saying some guy on XDA said it was ok .

User choice but i have seen enough to convince me 100% ROOT = VOID WARRANTY .

jje
 
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mudferret

Guest
^ Some people just don't get it however and seem to think they're still entitled, even if they returned it to stock and reset the counter, etc...

Individual cases may vary, maybe you'll get a "mod friendly" warranty facility, but I wouldn't feel bad for someone who gets denied warranty in the least. If someone can't afford to replace their phone out of pocket, they shouldn't be modding it.
 

Gorjess

Senior Member
Nov 6, 2011
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True, i already expect that I'll void the warranty once i root my phone.. it's the point of no return..
I keep a safe distance on messing up my phone, make sure i don't get too far and ended up with a dummy display phone..

Sent from The Center of The Earth
 

harise100

Senior Member
Oct 20, 2011
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How can they detect the phone was rooted when I reseted the custom fw count and flashed a stock rom ?
There will be no super user app or the like... Furthermore unlike i.e. SE Xperia phones the bootloader of the S2 isn't locked. Unlocking the bootloader of these phones is indeed a one way street. I don't see how this should apply for the S2?
 

belig1234

Senior Member
Mar 7, 2011
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Montreal
I'm with Bell and I had a Rooted Atrix with cyanogenmod 7 beta 3 (back in the days..) and I had screens problems, I gave my phone to Bell and they send it to Motorola and it works flawlessly but they put me back on their motoscrap...

I'm sure Samsung will do the same thing :)

But thanks you anyways :p
 

zelendel

Senior Member
Aug 11, 2008
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harise100 said:
How can they detect the phone was rooted when I reseted the custom fw count and flashed a stock rom ?
There will be no super user app or the like... Furthermore unlike i.e. SE Xperia phones the bootloader of the S2 isn't locked. Unlocking the bootloader of these phones is indeed a one way street. I don't see how this should apply for the S2?
Think of it like a PC. Just because you format the harddrive doesn't mean the info is gone.
 

JJEgan

Senior Member
Oct 24, 2010
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How can they detect the phone was rooted when I reseted the custom fw count and flashed a stock rom ?


They are not going to look that far .
Boot screen Custom rom possible if doing the job check for root apps /root.

As i said a lot dont even bother and just flash stock rom and repair .
But a lot is not all .

jje
 

zelendel

Senior Member
Aug 11, 2008
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With the new popularity of rooting, checking these things are becoming standard. To be honest I am glad. It will make people think first before they follow a video on youtube that is normally made by someone that has no idea what they are doing other then following a simple how to.

Modding a device is not ment for everyone. Nor should everyone do it.
 

aloy99

Senior Member
May 15, 2011
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Wait...the carrier can terminate your line for rooting?

Sent from my x10 mini running the latest version of minicm 7. :D
 

zelendel

Senior Member
Aug 11, 2008
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aloy99 said:
Wait...the carrier can terminate your line for rooting?

Sent from my x10 mini running the latest version of minicm 7. :D
Yeah they can terminate your contract if you mod your phone is anyway. Not to mention charging you the full price of the phone and the rest of the contract left over.

Main reason there are warnings all over the place about knowing and understanding what you are doing before you do it.
 

rako77

Member
Feb 25, 2011
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Brisbane
I would like to say that under the Australian law (sorry other nationalities) that Competition and Consumer Act 2010 gives a great coverage of products and if there is a hardware fault from the phone the supplier should not be able to reject your claim if modification of the phones software is unrelated to the issue. Although there is a clause that states:
You may not be entitled to a remedy if you:

damage or use goods in an unreasonable or unintended manner
I don't think it is unreasonable or unintended to run custom software on a programmable device. After all Samsung did give phones away so CyanogenMod would run on them.

Bottom line If I brick my phone or mess it up due to software modification I accept full responsibility but if the fault lies with the device itself the warranty should hold and no matter how much crap they put in a EULA or their written warranty Australian law should protect my device.

If I buy a computer and I remove windows to install Linux I still expect a warranty to hold if the hardware fails.

Rooting is the only way to take control of a device that I own so my personal information can stay personal.
 
Last edited:

marber45

Member
Jun 16, 2010
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Im interested in what the laws are like in the EU.

However my own position on this is that one should be allowed to use any software and mods to software you want.

If there is a hardware malfunction they should fix it whatever software you chose to use. If you brick the bootloader they can JTAG it probably.

And this far i have never had anyone ever say anything about me using custom roms and the like.

However i would still like to know what the laws say.

Sent from my GT-I9100 using Tapatalk
 

zelendel

Senior Member
Aug 11, 2008
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rako77 said:
I would like to say that under the Australian law (sorry other nationalities) that Competition and Consumer Act 2010 gives a great coverage of products and if there is a hardware fault from the phone the supplier should not be able to reject your claim if modification of the phones software is unrelated to the issue. Although there is a clause that states:
I don't think it is unreasonable or unintended to run custom software on a programmable device. After all Samsung did give phones away so CyanogenMod would run on them.

Bottom line If I brick my phone or mess it up due to software modification I accept full responsibility but if the fault lies with the device itself the warranty should hold and no matter how much crap they put in a EULA or their written warranty Australian law should protect my device.

If I buy a computer and I remove windows to install Linux I still expect a warranty to hold if the hardware fails.

Rooting is the only way to take control of a device that I own so my personal information can stay personal.
That's the thing. The device is INTENDED to run on the software they install. That's how they justify saying that any custom software could be the cause for hardware issues.

Take the PC example you used. OeM have been known to deny warrenty if you installed any OS other then the one that was on it. Like loading Linux on your windows PC. Mainly due to the use open source drivers instead of the OEM drivers made for the device. Samething goes for AOSP roms. They don't use drivers made for the device. They use generic device drivers that "could" cause hardware issues and that is what they love to say.

Spent a few years doing PC and smartphone repairs and that was the first thing we were trained to look for. If we found any sign of Modding in anyway we were to not repair it till they cleared it with the owner that they were going to be charged for it due to a voided warrenty.
 

harise100

Senior Member
Oct 20, 2011
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Think of it like a PC. Just because you format the harddrive doesn't mean the info is gone.
Good point.

Amazon repair service didn't use forensic software when I sent them a xperia Neo with the 0%-bug. They replaced it without much ado. Lucky me ;-)

Sent from my GT-I9100 using XDA App
 

rako77

Member
Feb 25, 2011
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Brisbane
That's the thing. The device is INTENDED to run on the software they install. That's how they justify saying that any custom software could be the cause for hardware issues.

Take the PC example you used. OeM have been known to deny warrenty if you installed any OS other then the one that was on it. Like loading Linux on your windows PC. Mainly due to the use open source drivers instead of the OEM drivers made for the device. Samething goes for AOSP roms. They don't use drivers made for the device. They use generic device drivers that "could" cause hardware issues and that is what they love to say.

Spent a few years doing PC and smartphone repairs and that was the first thing we were trained to look for. If we found any sign of Modding in anyway we were to not repair it till they cleared it with the owner that they were going to be charged for it due to a voided warrenty.
rooting does not mess with the drivers and I am defiantly not touching the cpu clock.
The only reported case of a pc manufacturer that i can find refusing to remedy a hardware problem where the operating system was changed was pc world which later stated that was not there policy and would preform a repair. international law may be different but under Australian law I have full ownership of the device and I think it is outrageous that companies try and weasel there way out of their rights to the consumer.

In my mind if the fault is there's they have to fix it and no way should they be able to say otherwise. Its really just a matter of who has the burden of proof.