S-pen issues

[stas333]

Hello,
I have been noticing that my s-pen sticks/freezes sometimes. Hard to explain, but im going to try. Lets say I am swiping to type a message, once i take the s-pen off the screen, it continues to swipe the keyboard unless i move it even further from the phone. Same happens when i browse the web, sometimes the spen keeps scrolling the webpage even if i am not touching the screen but. I have air view option turned off.
has anyone experienced anything similar?
Thanks

 

[stas333]

Anyone?

 

[ramz1286]

I had the issue. I'm in the process of receiving a replacement from Samsung

Sent from my SM-N950U using Tapatalk

 

[stas333]

I had the issue. I'm in the process of receiving a replacement from Samsung

Sent from my SM-N950U using Tapatalk

I hope I don't have get a replacement

 

[SiNJiN76]

I hope I don't have get a replacement

How long have you had the phone before the issue appeared?

 

[stas333]

How long have you had the phone before the issue appeared?

A few weeks. It doesn't always happen, maybe once or twice a week

 

[stas333]

So i got a new s-pen and the issue is still there. Called samsung and they expect me to mail my phone to them for repairs, which will take 2 weeks. Then the representative just hangs up. what a bull

 

[stas333]

Here is a video of the issue
https://youtu.be/HLsaj5bHIzs

 

[winol]

I had a simmilar issue with my note 7, the s pen was the culprit, bought another and problem solved, if you got another s pen and the problem is still there, then warranty claim is a must

 

[stas333]

Ya, I'll be sending it for repair to Samsung

 

[Saafir]

curious.. do you have a magnetic case or car mount on it?

Here is a video of the issue
https://youtu.be/HLsaj5bHIzs

 

[stas333]

curious.. do you have a magnetic case or car mount on it?

Nope, neither

 

[stas333]

Update, I sent the of time for you repairs to a Samsung facility in Texas. They did a good job not damaging the phone. So far everything works great, but I had the phone for less than 24hrs. I'll update the thread in a few days

 

[MadTalDisease]

Any update? I also sent my phone in for repair of a similar issue and when I got it back, it seems like nothing was fixed. Samsung wrote that they "replaced cosmetic" whatever that means?

 

[stas333]

So far my phone seems to be working just fine. Samsung replaced the screen and the s pen. I also wrote a note with a link to a video of the issue when I sent in the phone

 

[stas333]

started doing the same thing a few months ago. Initially if happened every few weeks but became more common as time passed. Finally sent the phone to Samsung again. Received an email from them today with findings.
Problem found:
AUTO REBOOT ON POWER OFF
Solution:
REPLACED PBA

So looks like they replaced the motherboard or components of it.