My model was upgraded to Android 10 yesterday, but I already had this problem before.
I didn't root my device, I'm using the OS as it came installed and (AFAIK) I didn't make any relevant changes as I've only had the phone for a couple of months.
So my problem is the DRM Info app says I have Widevine L1 (though no HDR functionality?!), but then in Netflix's "Playback Specification" screen it says Widevine L3 and SD as maximum playback resolution.
Because of this, I can't seem to play Netflix HD videos on my phone. Which is a bother because even for the small-ish 6.4" screen those 480p are really starting to show their age.
And I do have the Netflix 4K plan.
Another interesting tidbit is the Amazon Prime Video app lets me play videos in 1080p (making it a big difference in quality to netflix videos).
The only thing out of the ordinary that I remember is manually installing a couple of games through an apk, as they're from humble bundle.
Any help here? Should I try to contact netflix? Reinstall the app in some specific way?
I didn't root my device, I'm using the OS as it came installed and (AFAIK) I didn't make any relevant changes as I've only had the phone for a couple of months.
So my problem is the DRM Info app says I have Widevine L1 (though no HDR functionality?!), but then in Netflix's "Playback Specification" screen it says Widevine L3 and SD as maximum playback resolution.
Because of this, I can't seem to play Netflix HD videos on my phone. Which is a bother because even for the small-ish 6.4" screen those 480p are really starting to show their age.
And I do have the Netflix 4K plan.
Another interesting tidbit is the Amazon Prime Video app lets me play videos in 1080p (making it a big difference in quality to netflix videos).
The only thing out of the ordinary that I remember is manually installing a couple of games through an apk, as they're from humble bundle.
Any help here? Should I try to contact netflix? Reinstall the app in some specific way?
