S6 Edge Plus randomly shuts off and wireless charging is borked

neyenlives

Senior Member
Oct 11, 2010
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We have owned my wife's S6 Edge Plus for 48 hours or so now. Last night before bed she had around 85% battery life so she just laid it on the table. Woke up this morning and it was completely dead(not the battery), as in would not power on, would not respond to being plugged in, like a bricked phone dead....

We did the volume down/power combo and it booted into recovery, told it to boot normal, and it works fine.....

Several hours later, it was just hanging out in her purse for a couple hours, she takes it out, same thing again.....

Also when she tries to use the Samsung Wireless chargers we got as the promo deal from Best Buy, her Edge Plus will charge a few minutes and then the charger starts blinking blue and her screen comes on and it stops charging. Tried with the Note 5 we got same day, tried both identical new Samsung chargers, charging issue follows the Edge Plus every time. It charges fine when plugged in.

Wondering if this is isolated or not. Figured not since the S6 Edge had the same "SOD" issue based on a quick Google search. Don't want to go through swapping with Verizon if they all have the issue. If a software fix is coming it's better to wait than swap devices for another defective device.

Also to note we purchased a new Note 5 at the same time, it has had no issues at all.

Cliffs:
. Bought new Verizon S6 Edge Plus and Note 5 yesterday
. S6 Edge Plus has trouble using Samsung wireless charger(got two new from Best Buy)
. S6 Edge Plus randomly shuts off and has to be booted into recovery
. Wait for a software fix or make Verizon swap out hardware?
 
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neyenlives

Senior Member
Oct 11, 2010
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Skizzy034 in my googling both issues I mention here have been experienced in the regular size S6 Edge as well, so for this "generation" of hardware these aren't new issues. Just new to us I guess lol. We have a 14 day return window. I'm just trying to figure out if it's a common hardware issue in which case I would return it, or a common software issue that will be fixed soon.
 

neyenlives

Senior Member
Oct 11, 2010
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The wifi started being sporadic, it would disconnect and reconnect all the time. As a result my wife who uses like 250Mb a month had a one day usage of 1Gb. No idea how. We took it to Best Buy and the Samsung rep reloaded the software. Couple days later, screen of death twice in one day. Wifi still sporadic. Wireless charging seemed to be fine now.

Exchanged for a Note 5 and it's been rock solid.