S7 edge doesn't recognized fingerprint or PIN...

[NJ_RAMS_FAN]

anybody have this issue? stock s7 edge t-mobile.. it doesnt take fingerprint or pin.. after a few tries of course it says wait 5 mins.. the only work around is to reboot the phone... an i missing something? did i checked something by mistake...

 

[Sonin66]

anybody have this issue? stock s7 edge t-mobile.. it doesnt take fingerprint or pin.. after a few tries of course it says wait 5 mins.. the only work around is to reboot the phone... an i missing something? did i checked something by mistake...

No I think you need to add in more of your prints to the phone , but could also just be your phone. Try going into settings>lock screen and security>fingerprints and adding more in different positions. So don't just keep giving the scanner the same finger in the same position, change it up so that one scan will have the same finger in different ways

 

[NJ_RAMS_FAN]

Hmm. That doesn't explain the pin part. Lol. It tells me incorrect pin when in fact it is. Might master reset it's wife phone. Personally, I think Nexus 6p fingerprint is so much better.

 

[Sonin66]

Hmm. That doesn't explain the pin part. Lol. It tells me incorrect pin when in fact it is. Might master reset it's wife phone. Personally, I think Nexus 6p fingerprint is so much better.

She could be not wanting you in the phone lol but a hard reset would help I'm sure

 

[anactoraaron]

That's funny since my wife's phone did the same thing last week. Reboot fixed it. I have also setup her phone to automatically reboot once a week to possibly prevent this from happening again.

 

[ShrekOpher]

sounds like a fingerprint issue. I'd go in delete all the finger prints, then factory reset the device. If you factory reset the device before you delete the fingerprints you might just mess it up further.