S8 Locking up and restarting

[kartman_canada]

New S8 today... I was pumped but I'm starting to get concerned. I've tried with AOD on and off but if I pocket the device and walk around a bit it seems not to want to wake up and bring me to the lock screen.

Once I get it to respond, it's restarting.... Boooo

Any thoughts? Defective unit?

 

[peachpuff]

Wipe the phone and try again.

 

[BarryH_GEG]

New S8 today... I was pumped but I'm starting to get concerned. I've tried with AOD on and off but if I pocket the device and walk around a bit it seems not to want to wake up and bring me to the lock screen.

Once I get it to respond, it's restarting.... Boooo

Any thoughts? Defective unit?

Did you restore from your old phone with Smart Switch? Sometimes Samsung's or third party apps can create version conflicts when they're moved over. BTW, where are you and what's the region of your phone?

 

[kartman_canada]

Canada on Rogers...

The phone is obviously new and I'm coming over from an HTC. I did a fresh setup from scratch as I'm new to Samsung.

My phone did do a major update soon after turning on for the first time.

 

[kartman_canada]

Wipe the phone and try again.

I can but it was new 12hrs ago... should wiping be needed at this point?

 

[The Phone Company]

Canada on Rogers...

The phone is obviously new and I'm coming over from an HTC. I did a fresh setup from scratch as I'm new to Samsung.

My phone did do a major update soon after turning on for the first time.

Did it ask you if you wanted to update or did it just do it?

 

[BarryH_GEG]

Canada on Rogers...

I wonder if it has anything to do with them (Rogers) botching the launch with the way they loaded the IMEI numbers? Go to the customer forum on Roger's website and see if any other customers are having similar issues.

 

[kartman_canada]

Wipe the phone and try again.

Did it ask you if you wanted to update or did it just do it?

That's a very good question. I was busy installing apps as I'm travelling tomorrow for work. Honestly, I dont remember it asking but I may have accidentally accepted. It certainly wasn't a big cautious ask, if there was a prompt.

 

[GuardianZX9]

Mine is doing the exact same thing

S8 plus, New setup

 

[BarryH_GEG]

Mine is doing the exact same thing

S8 plus, New setup

What carrier and country?

 

[Gekidami]

I'm getting the same problem on my S8 standard. Randomly, the screen will have some artefacts appear (nearly always on the bottom) then it just restarts. Happens in safe mode too so it doesn't appear to be an app causing it. Phoned Samsung and they told me to send it back to the retailers and ask for a replacement.

So that sucks. Besides on this forum I haven't seen anyone else talking about this, so I guess it's not a wide spread problem.

 

[QueenRedV]

At&the in the US.
Received phone yesterday and used smart switch to transfer from my Samsung Edge phone. Everything was working great but now the screen is not working...frozen. it won't reboot, nothing works!

 

[GuardianZX9]

Verizon S8+ US

---------- Post added at 02:49 PM ---------- Previous post was at 02:45 PM ----------

For me it seems to be directly related to biometrics, if I have the fingerprint reader and face recognition enabled at the same time it locks up often.

Or iris scanner and fingerprint reader both enabled I get lockups.

It will get stuck on the always on screen, yippy can press the home button and feel the haptic feedback but nothing happens.

 

[bahamasjkh]

s8 plus retart

New S8 today... I was pumped but I'm starting to get concerned. I've tried with AOD on and off but if I pocket the device and walk around a bit it seems not to want to wake up and bring me to the lock screen.

Once I get it to respond, it's restarting.... Boooo

Any thoughts? Defective unit?

the exact same problem is happening to my new s8 plus as well... even had T-Mobile send me another.. same issue with that too... AOD goes dim.. phone becomes unresponsive and then restarts. already did this 3 times today.. tried turning of OAD.. no luck.. I did notice that it happens a lot when I put phone in pocket.

---------- Post added at 10:17 AM ---------- Previous post was at 10:14 AM ----------

Did you restore from your old phone with Smart Switch? Sometimes Samsung's or third party apps can create version conflicts when they're moved over. BTW, where are you and what's the region of your phone?

I restored both phones using smart restore.. could it be that I have to manually restore my phone? ie.. install each application seperately

 

[GuardianZX9]

I dont think smart restore is the issue, it has something to do with the lock/AOD screen and power save.

It is getting stuck in some low power state and its not coming back.

I have tested with multiple fresh installs and the issue persists.

I am on my second Verizon S8+ and still having the issue.

 

[bahamasjkh]

Same here .. 2 units.. s8plus on tmobile... decided to factory reset.. didn't install any sofware.. had on wireless charger.. while watching tv I noticed my phone scree n turn on... damn thing just restarted!! Samsung says to run in safe mode to eliminate 3rd party software conflicts.... REALLY?

 

[pete4k]

Mine never restarted or locked up, so must be something particular. Interesting theory about fingerprint and iris scanners conflicting: Once I set up fingerprint, I can't get iris scan to work at all.

 

[skivnit]

Mine never restarted or locked up, so must be something particular. Interesting theory about fingerprint and iris scanners conflicting: Once I set up fingerprint, I can't get iris scan to work at all.

Not true I have them both enabled and can you them however I feel.

Sent from my SM-G950F using Tapatalk

 

[LiquidPlacidity]

You guys that are having issues...

Do you have a Micro SD in the phone?

 

[bahamasjkh]

Yes.. i have max 256