I will try to keep this short and simple.
In July I ordered the bogo s8+ from Samsung. The wife's came first but didn't work right out of the box(wouldn't stay connected to the cell towers). After talking to tmobile and Samsung tech support Samsung told me to send the phone back to. They gave me a label and I sent it back.
Here is where everything goes to ****.
Ups takes my phone in early august and it disappears. No tracking. For the first 2 weeks in August I was arguing with Samsung and ups and getting nowwhere. Then all of sudden I get an email from Samsung in the middle of august with a refund confirmation for 850. I never get the refund. And no one can figure out where the email came from. I have talked to e-commerce department tons of times and i have been told 3 times that the refund will be given on Friday. It never happens.
So today at work I get another email saying the my phone has arrived at the repair center. I check the tracking number again and it still says it is lost.
I called th repair center and ask guy how a phone that was lost almost 2 months ago just got delivered. tells me the phone has been sitting on the lost phone shelf.
I have probably spent 10 plus hours talking to these dumb asses.
They are giving me 100 dollars to spend at the Samsung store and a wireless phone charger.
You would think that if a phone does missing that would have been the first place they would have looked.
I did right the repair number on 3 sides of the box.
Like I said this is a condensed version
Thanks for reading my rant.
Sent from my SM-N950U using Tapatalk
In July I ordered the bogo s8+ from Samsung. The wife's came first but didn't work right out of the box(wouldn't stay connected to the cell towers). After talking to tmobile and Samsung tech support Samsung told me to send the phone back to. They gave me a label and I sent it back.
Here is where everything goes to ****.
Ups takes my phone in early august and it disappears. No tracking. For the first 2 weeks in August I was arguing with Samsung and ups and getting nowwhere. Then all of sudden I get an email from Samsung in the middle of august with a refund confirmation for 850. I never get the refund. And no one can figure out where the email came from. I have talked to e-commerce department tons of times and i have been told 3 times that the refund will be given on Friday. It never happens.
So today at work I get another email saying the my phone has arrived at the repair center. I check the tracking number again and it still says it is lost.
I called th repair center and ask guy how a phone that was lost almost 2 months ago just got delivered. tells me the phone has been sitting on the lost phone shelf.
I have probably spent 10 plus hours talking to these dumb asses.
They are giving me 100 dollars to spend at the Samsung store and a wireless phone charger.
You would think that if a phone does missing that would have been the first place they would have looked.
I did right the repair number on 3 sides of the box.
Like I said this is a condensed version
Thanks for reading my rant.
Sent from my SM-N950U using Tapatalk
