Samsung credit DISAPPOINTING!

[kat3k]

So, as everyone who was waiting for the Active Wear 2 to become available for pre-order so they could use their Note 10 credit has already found out.............that credit will not work on the new watch. A call to Samsung resulted in their usual shell game explanation that the watch was not available when the promo code was generated, so sorry you're just out of luck. Oh well, guess I'll just stick with my Moto 360's for as long as they hold out.

 

[DaPoets]

I got the Galaxy Fit and ear pods with it. Very happy.

 

[mzsquared]

So, as everyone who was waiting for the Active Wear 2 to become available for pre-order so they could use their Note 10 credit has already found out.............that credit will not work on the new watch. A call to Samsung resulted in their usual shell game explanation that the watch was not available when the promo code was generated, so sorry you're just out of luck. Oh well, guess I'll just stick with my Moto 360's for as long as they hold out.

Can't use the "rewards" money for things I want as well. Found out yesterday trying to use my $16 for the USB-c/3.5 mm adapter, it can only go toward the things like games, apps and some other overpriced junk from the Samsung store app.

 

[kat3k]

Can't use the "rewards" money for things I want as well. Found out yesterday trying to use my $16 for the USB-c/3.5 mm adapter, it can only go toward the things like games, apps and some other overpriced junk from the Samsung store app.

It's not exactly bait and switch, but really not what these incentives appear at first glance.

 

[rosedog]

So, as everyone who was waiting for the Active Wear 2 to become available for pre-order so they could use their Note 10 credit has already found out.............that credit will not work on the new watch. A call to Samsung resulted in their usual shell game explanation that the watch was not available when the promo code was generated, so sorry you're just out of luck. Oh well, guess I'll just stick with my Moto 360's for as long as they hold out.

I guess I'm lost. I look go to the SHOP app through the phone, found the AW2 (added the free wireless charger), and proceeded to Pre-Order.

Once on the Pre-Order page I pulled out my S-Pen and select "Have a promo or referral code?" A popup appears and I can enter my code there.

Now I'm not going to pre-order that watch but that should work. You might possibly have to ditch the free wireless charger as Samsung does not allow multiple discounts at once.

 

[travisw0204]

Can't use the "rewards" money for things I want as well. Found out yesterday trying to use my $16 for the USB-c/3.5 mm adapter, it can only go toward the things like games, apps and some other overpriced junk from the Samsung store app.

I was able to get 2 10,000 mAh Portable Batteries with USB-C Cables, the dual wireless fast charger and the USB-C dongle with my credit. There are 2 ways to do it if you want to take advantage of the promotional items they offer and other items not offered.......

1. Go to Samsung Shop app and do a search for the item you want and then add to cart. Put the promo code in and checkout or......
2. Go to Samsung Shop app and do a search for the item you want and add to cart. Then go back to the Reward Email with the link in the body of the email and add to cart whatever you like from the promotional items. Checkout and your're good to go.

 

[mzsquared]

I was able to get 2 10,000 mAh Portable Batteries with USB-C Cables, the dual wireless fast charger and the USB-C dongle with my credit. There are 2 ways to do it if you want to take advantage of the promotional items they offer and other items not offered.......

1. Go to Samsung Shop app and do a search for the item you want and then add to cart. Put the promo code in and checkout or......
2. Go to Samsung Shop app and do a search for the item you want and add to cart. Then go back to the Reward Email with the link in the body of the email and add to cart whatever you like from the promotional items. Checkout and your're good to go.

Still nothing, there is no promo code for rewards. They have a separate page for redeeming rewards where they show a limited number of items that you can "buy" for your points if you like those. No possibility to redeem in similar way as 'credit bonus' money. My bonus went into watch($150 + $200 out of my pocket) and I bought for $50 the S-cover.(reservation bonus) I tried to get that USB/headphone adapter for the points. That's OK, still have a few months to decide what to do with my $16 in points.

 

[miman04]

wait.. what samsung reward are we referring here?

 

[Tidbits]

I picked the items I wanted and then went to check out and then used the redeem option and it applied it to my order.

I got the 45W charger, galaxy buds, and the flip cover. I even used my Samsung points I saved up where the whole order I paid $2.13 for all of it.

 

[travisw0204]

Still nothing, there is no promo code for rewards. They have a separate page for redeeming rewards where they show a limited number of items that you can "buy" for your points if you like those. No possibility to redeem in similar way as 'credit bonus' money. My bonus went into watch($150 + $200 out of my pocket) and I bought for $50 the S-cover.(reservation bonus) I tried to get that USB/headphone adapter for the points. That's OK, still have a few months to decide what to do with my $16 in points.

I think it's a one time use code as well which sucks. If you dont use it all in one shot you lose whatever balance is left. I did it the 2nd way I suggested when I got the credit. I added the dongle and a 10,000mah battery pack to my cart in the Samsung Shop app and went back to my email. I then opened the link from the $150 credit email and got the kit that included the dual charger and another 10,000 mah battery pack. The dongle and other battery pack were in the cart still so I went to check out and it added the code for me since I used the email link I'm guessing. It's a bit confusing and if you contact Samsung support( a waste of time btw) they tell you the dongle isnt a part of the promotion. I wanted a blue S Pen for my Black Note 10 but they didnt have any.

 

[mzsquared]

I think it's a one time use code as well which sucks. If you dont use it all in one shot you lose whatever balance is left. I did it the 2nd way I suggested when I got the credit. I added the dongle and a 10,000mah battery pack to my cart in the Samsung Shop app and went back to my email. I then opened the link from the $150 credit email and got the kit that included the dual charger and another 10,000 mah battery pack. The dongle and other battery pack were in the cart still so I went to check out and it added the code for me since I used the email link I'm guessing. It's a bit confusing and if you contact Samsung support( a waste of time btw) they tell you the dongle isnt a part of the promotion. I wanted a blue S Pen for my Black Note 10 but they didnt have any.

I'm all set now, finally! They added that "pay with rewards" option to my checkout so I got the USB-C Headphone Jack Adapter for reward points.
But I spent about one hour "chatting and chatting" with several people who were patching me over to "more specialized team" to resolve my problem so am good now. Thanks!

 

[travisw0204]

I'm all set now, finally! They added that "pay with rewards" option to my checkout so I got the USB-C Headphone Jack Adapter for reward points.
But I spent about one hour "chatting and chatting" with several people who were patching me over to "more specialized team" to resolve my problem so am good now. Thanks!

Yeah they are totally useless but am glad you got it worked out. We should've gotten one included with the price this phone cost. LoL

 

[GEMINI365I]

I picked the items I wanted and then went to check out and then used the redeem option and it applied it to my order.

I got the 45W charger, galaxy buds, and the flip cover. I even used my Samsung points I saved up where the whole order I paid $2.13 for all of it.

I know that's right!