Samsung customer service..(rant!)

[astang99]

Samsungs customer service is a joke, wrote the voice of the customer (samsung website) a lengthy email and I get back a canned response that doesn't even address my concerns. In this day and age you would believe a company would actually want to keep customers


Sent from my SAMSUNG-SM-N900A using XDA Premium 4 mobile app

 

[Techweed]

What was the problem I'm curious. I did a chat with Samsung and they told me a bunch of things to do that you tell clueless people, like restart your phone or factory reset. The worst part is he told he never heard pf anyone complaining about the issue I was describing. Yet there are threads all over the internet about it. It's pathetic.

One thing I absolutely loved about Apple is that you walk into their store, you show them a legitimate problem and you walk out with another phone. No BS no runaround no nothing. That's the only thing I miss and I miss it a lot.

 

[astang99]

I'm with you techweed, I'm having the dreaded wifi is unstable message, the first tech support rep admitted it's a software issue and to deal with it. The last samsung rep said to send it in and be without a phone for five days. I tried to tell them they can't fix this since it's a software issue but they said the same thing to me about not having ever heard about this issue. I'm so close to going back to apple it's not even funny

Sent from my SAMSUNG-SM-N900A using XDA Premium 4 mobile app

 

[Techweed]

I'm with you techweed, I'm having the dreaded wifi is unstable message, the first tech support rep admitted it's a software issue and to deal with it. The last samsung rep said to send it in and be without a phone for five days. I tried to tell them they can't fix this since it's a software issue but they said the same thing to me about not having ever heard about this issue. I'm so close to going back to apple it's not even funny

Sent from my SAMSUNG-SM-N900A using XDA Premium 4 mobile app

If they made a phablet I would seriously consider going back barring some incredible device being released by one of the Android manufacturers.

 

[astang99]

I hear you, it's crazy I've had all the notes, I love this phone when it works but it seems the note 2 was much more refined

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[Gary02468]

I'm having the dreaded wifi is unstable message,

Have you tried ensuring that Auto Network Switch is unchecked in the WiFi|Advanced settings?

 

[astang99]

I have it still pops up your wifi connection is unstable extremely random

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[inmotion]

I have it still pops up your wifi connection is unstable extremely random

Sent from my SAMSUNG-SM-N900A using XDA Premium 4 mobile app

Turn Wi-Fi power saving off!!

Step 1. Bring up your dial pad and press *#0011#

Step 2. Hit the menu button and select Wi-Fi

Step 3.Turn the button to off!

Now back to y'alls rants.

Sent from my SAMSUNG-SM-N900A using xda app-developers app

 

[astang99]

I've already did that still pops up

Sent from my SAMSUNG-SM-N900A using XDA Premium 4 mobile app

 

[theorioles33]

Maybe your WiFi really IS unstable.

 

[Techweed]

Turn Wi-Fi power saving off!!

Step 1. Bring up your dial pad and press *#0011#

Step 2. Hit the menu button and select Wi-Fi

Step 3.Turn the button to off!

Now back to y'alls rants.

Sent from my SAMSUNG-SM-N900A using xda app-developers app

I thought we established that this method does not work for everyone?

 

[incisivekeith]

The funny thing is that the unstable wifi issue started occurring after a few days, not right away. Can someone provide a technical explanation why it's happening? I've never had this issue in any Samsung phone.

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[KennyG123]

The funny thing is that the unstable wifi issue started occurring after a few days, not right away. Can someone provide a technical explanation why it's happening? I've never had this issue in any Samsung phone.

Sent from my SAMSUNG-SM-N900A using xda app-developers app

Are you still stock or rooted? I am seeing reports of certain root/flashing combinations causing wifi issues.

 

[earled]

Turn Wi-Fi power saving off!!

Step 1. Bring up your dial pad and press *#0011#

Step 2. Hit the menu button and select Wi-Fi

Step 3.Turn the button to off!

Now back to y'alls rants.

Sent from my SAMSUNG-SM-N900A using xda app-developers app

I cant get this code to bring up service mode I get connection problem or invalid mmi code

help

 

[astang99]

I'm stock and I believe my connection is extremely stable, don't you think I would have checked that before thinking it was my phone?

Sent from my SAMSUNG-SM-N900A using XDA Premium 4 mobile app

 

[inmotion]

I'm stock and I believe my connection is extremely stable, don't you think I would have checked that before thinking it was my phone?

Sent from my SAMSUNG-SM-N900A using XDA Premium 4 mobile app

What kind of router are you connecting to?

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[astang99]

Asus n65 rtu dual band, happens at my work router also

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[DR_ASHK]

worst customer service

the galaxy note 3 is wonderful machine

BUT THE CUSTOMER SERVICE IS THE WORST EVER
AND NEED DECADES TO REACH THE LEVEL OF APPLE CARE

since i bought my galaxy note 3, i have the problem of overheat... which is very known
i visited so many times reparation center in my city
and send it to the main reparation center in Paris
and after one month waiting ... they return the phone fter resetting it only... WTF
and when i saw my wife iphone who had the same problem and being replaced after one call only and within 3 days... i'm really wanna throw this phone to nearest garbage...
more than 3 months have been passed and over 15 times call to customer service
and 9 times went to reparation center including once to main one...
to end by defected phone and can't be use more than 2 - 3 minutes...

 

[Delakit]

Guess what? ALL "Customer Service" is a joke. In fact, customer service no longer exists. Welcome to 2014.

 

[colbur87]

Maybe your WiFi really IS unstable.

Exactly. I had this message and it turned out, my router was d/cing the modem.