Retired Forum Moderator / Recognized Developer
XDA App Taskforce
- Mar 16, 2011
One of the happiest days of my life was when I finally left Sprint and stopped arguing with them about the fact that they can, but WILL NOT unlock my (3) Samsung Note 9 phones. I bit the bullet and bought 3 new phones and those are rendered useless (for now). I noticed they updated the "Official Policy" on 2/11/19 to reflect the new (now in place) FCC / CTIA policy to unlock phones going forward. They changed much of their misleading (LIES) language and simply say they will do it going forward on a phone purchased after that date.
It used to say something like "we may not be technically capable of unlocking all phones" or "Sprint has no technological process available to do this." and then there was a bunch of "facts" listed on the site to provide excuses that they didn't want to do it in order to hold customers hostage. Now it just says "Generally, if you have Sprint device and it is capable of being unlocked, Sprint will provide a bill notification and/or text message when you are eligible to have your device unlocked. The bill notification will direct you to Sprint Customer Care who can assist in efforts to unlock your device. (WHAT BS. YOU BELIEVE THEY WILL PUT THAT ON YOUR BILL NOTIFICATION? YEAH AND YOU CAN KEEP YOUR DOCTOR!) then it says...
For domestic SIM unlockable ("DSU") Sprint will automatically unlock the device when it becomes eligible. "This policy is subject to change without notice at Sprint's discretion. Updated 2/11/2019."
So for me, even at "cutting my bill in half" (and in the fine print you have to turn in your old phone to them and buy a new phone!!!) I think I would never user Sprint again. That's really sad(
you dont have to return it and can purvhase it which is the right thing to do if you want to own it and use elsewhere.. its not "yours" until its paid in full. Unless you live in one of the few states such as new york where the govt doesnt allow you to purchase the device at which case you either return it, swap it out or keep it until it gets blacklisted and still pay for it in full in the end or have it hit ur credit