Question Samsung Galaxy S21 Plus_Please help with my phone issues

Search This thread

Camelpuppet

New member
Since the day after I traded in my Galaxy A50 to upgrade to my brand new out of the box Galaxy S21 Plus, I've been dealing with multiple issues beginning with inability to connect to Wi-Fi public Hotspot which I use for everything in my place for past nine years and no check issues even if I have several devices connected. the s21+ wouldn't even see the xfinitywifi broadcast like my other devices do, then it would see it and attempt connection only to get authentication errors. everyone I've ever talked to about wifi issues are robots that all say reboot your modem. I DON'T HAVE A MODEM because I use public Hotspot. sorry for yelling, my blood pressure rises thinking about this. anyway tech says factory data reset (I knew better), but I did it anyway, then it gets worse, lost contacts, important apps from my employer, important vm's, because my ringer refused to operate even, volume was erratically adjusting itself hi low hi low anytime I attempt blue tooth connection, then my messaging app would race my pandora app upon blue tooth connecting as well I would win that by fighting both apps but still my messaging app would stay on simultaneously with pandora. my s21+ I got brand new unopened $1k on payment plan. Verizon said too late for warranty is only good for 14 days after purchase. keep telling these people my issues began on day one and on day three I finally had time to call support the first time. the store I bought it from (go wireless), tried very hard to help fix it but they only knew what settings to check but they were all correctly set. magically they were able to get my ringer to work and called me a couple times while I was there to test. after I get home, my ringer magically would not work once again. since Verizon was trying to rip me off by telling me they can only replace the s21+ under their 14 day warranty with a certified pre-owned s21+ but at that time, it was beyond the 14 day warranty period. I so I got high blood pressure and said NOPE I will be receiving a brand new phone because that's what I am paying for, I did not purchase a pre-owned anything, so let me talk to whoever is in charge of making that happen. team leader put me on hold until his management went home for the day, he checked couple times to see if I was still holding (better believe I was), last time he asked I told him I'm calling Samsung direct then he tried arguing with me as I hung up. Samsung warranty is good for up to one year as is typical for anything aside from landscaping. well they want me to send my phone away with me paying postage and having no other phone, but they will fix it when it arrives in Texas?? why can I not just get a replacement from the store I purchased it from?? Samsung answer because it's most likely a software issue, if it is then it has to go to Google because they are the one's who developed the software. WTF can I do?? anybody have any clue how to fix this?? I'm thinking a 20lb. sledge, torch maybe, brick and the river?? but then I'm out $1k for a phone that never worked right out of the box.
 

DrDee

Senior Member
Jul 14, 2010
166
119
Christchurch
It does sound like software but doing a reset didn't fix it which is odd?
My suggestion would be to download the correct firmware from sammobile and flash it to your phone with Odin.
At the very least you will be ruling out software if there is still issues.
 

iceepyon

Senior Member
  • Aug 31, 2017
    1,297
    199
    Newport City
    It does sound like software but doing a reset didn't fix it which is odd?
    My suggestion would be to download the correct firmware from sammobile and flash it to your phone with Odin.
    At the very least you will be ruling out software if there is still issues.
    I agree. Try reinstall the OS back onto your device from scratch and see if that works. Or if it is still within the 14 day warranty, take it back to the store for a replacement unit.
     

    Youdoofus

    Forum Moderator
    Staff member
    Feb 21, 2011
    3,514
    1,010
    Sioux Falls, SD
    Samsung Galaxy S9
    that all say reboot your modem. I DON'T HAVE A MODEM
    you do have a modem in your phone. and its likely the culprit. do yourself the favor and get samfirm or frija, theyre firmware downloaders, and enter the info the tool needs to D/L your firmware and flash it on the phone with Odin just as stated above. There are 5 files that come inside the zip of firmware you end up with once frija has finished. the 2 files to pay the most attention to are CSC and HOME_CSC. CSC will factory reset it, and HOME_CSC will not, otherwise theyre the same thing
     

    Top Liked Posts

    • There are no posts matching your filters.
    • 2
      It does sound like software but doing a reset didn't fix it which is odd?
      My suggestion would be to download the correct firmware from sammobile and flash it to your phone with Odin.
      At the very least you will be ruling out software if there is still issues.
    Our Apps
    Get our official app!
    The best way to access XDA on your phone
    Nav Gestures
    Add swipe gestures to any Android
    One Handed Mode
    Eases uses one hand with your phone