samsung galaxy s5 won't stay connected to prius 15

[tom/pat]

I have a Verizon Samsung galaxy s5 that will not stay connected to my 2015 Toyota prius. It connects once or twice and then it drops and loses Bluetooth although contacts are still there. Toyota says it's the phone because they tried other phones and they work. Verizon and Samsung say it's the updates on the car. Help!

 

[BigBot96]

I have a Verizon Samsung galaxy s5 that will not stay connected to my 2015 Toyota prius. It connects once or twice and then it drops and loses Bluetooth although contacts are still there. Toyota says it's the phone because they tried other phones and they work. Verizon and Samsung say it's the updates on the car. Help!

It's always fun when companies blame each other instead of trying to find the problem. Have you asked Toyota if they have any bluetooth firmware updates they can update your car with? Or maybe even downgrade? Another thing to try is connect your phone to another bluetooth enabled device or someone else's car and test it. Narrow it down as much as possible. If it works on other cars and not yours, then I'd be heading back to Toyota.

 

[tom/pat]

samsungs5/toyota prius

It's always fun when companies blame each other instead of trying to find the problem. Have you asked Toyota if they have any bluetooth firmware updates they can update your car with? Or maybe even downgrade? Another thing to try is connect your phone to another bluetooth enabled device or someone else's car and test it. Narrow it down as much as possible. If it works on other cars and not yours, then I'd be heading back to Toyota.

We went back to Verizon and talked to someone there who actually has a Samsung galaxy s5 like mine. He does not have a prius but everytime he starts his car he has to go into his phone, click on Bluetooth and then tap on car multimedia under paired devices. By the time we got home we were exhausted and so stressed we didn't try it again and again to see if it was dropping. Toyota told my husband we need 5.1 update. Verizon told us it's not available yet through them. Our daughter has a Samsung s4 with 5.0.1 and it seems to work for her on our car. We are just so frustrated with the whole situation. Shame on Toyota for putting the car out there, saying the phone is compatible with the car and yet it isn't. Shame on Samsung for not making the 5.1 available. I feel like saying I'm done and yet I paid for a brand new car with hands free Bluetooth that nobody can get to work for us. I'm pretty close to putting all this on facebook for Toyota, Verizon and Samsung. Someone needs to step up to the place and fix this problem.

 

[ldeveraux]

We went back to Verizon and talked to someone there who actually has a Samsung galaxy s5 like mine. He does not have a prius but everytime he starts his car he has to go into his phone, click on Bluetooth and then tap on car multimedia under paired devices. By the time we got home we were exhausted and so stressed we didn't try it again and again to see if it was dropping. Toyota told my husband we need 5.1 update. Verizon told us it's not available yet through them. Our daughter has a Samsung s4 with 5.0.1 and it seems to work for her on our car. We are just so frustrated with the whole situation. Shame on Toyota for putting the car out there, saying the phone is compatible with the car and yet it isn't. Shame on Samsung for not making the 5.1 available. I feel like saying I'm done and yet I paid for a brand new car with hands free Bluetooth that nobody can get to work for us. I'm pretty close to putting all this on facebook for Toyota, Verizon and Samsung. Someone needs to step up to the place and fix this problem.

I have an S5 with kitkat and it connects perfectly to my 2012 Highlander. I don't have entune, so maybe that's what's throwing it off. Does your car (I assume because it's a '15) have the entune stereo system?

And not for nothing, but you can complain on facebook all day, and it won't make a difference:
1) Every company, especially Toyota, caters to the iPhone, not Android. There are loads of problems that they couldn't care less about fixing for that reason
2) It's probably working for >99% of the customers, so they will do nothing to help you. Clearly they blamed the phone, Samsung will blame Toyota. It's a cycle you can't get out of.

 

[tom/pat]

I have an S5 with kitkat and it connects perfectly to my 2012 Highlander. I don't have entune, so maybe that's what's throwing it off. Does your car (I assume because it's a '15) have the entune stereo system?

And not for nothing, but you can complain on facebook all day, and it won't make a difference:
1) Every company, especially Toyota, caters to the iPhone, not Android. There are loads of problems that they couldn't care less about fixing for that reason
2) It's probably working for >99% of the customers, so they will do nothing to help you. Clearly they blamed the phone, Samsung will blame Toyota. It's a cycle you can't get out of.

Thanks for your comments and yes we have entune. What can you do about it?