Samsung Galaxy s9 plus Exynos Fingerprint sensor problem

[tsiglas]

Hi to all this is my first day with Samsung Galaxy s9 plus and I'm having problem with Fingerprint sensor... After restart works for 5 to 10 times... After that stop working and a message appears that "Fingerprint sensor stop working) and need reboot to work again for some times and the same...
I haven't done a factory reset yet because I have just finish set up
Is there anyone with same problem in s9, s9+, or s8, NOTE 8 series?

 

[skivnit]

i didnt have any problems with mine and dont have the problem with my s8 neither

 

[M.Noury]

No Issues at all.
I've been using mine since morning without any issue. Try a factory reset

 

[ticalo]

Working fine here

 

[bablo86]

Same issue with me here , My device is S9 plus 256 GB version , work for 10 or 20 mins and after that it stop response at all unfortunately

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[skivnit]

That's weird I'd replace it, I have the device since the 7th, no fps error

 

[bablo86]

That's weird I'd replace it, I have the device since the 7th, no fps error

Yes , if the problem remain with no update from samsung side , I will ask for replacement for sure , especially the device is new and there is no sufficient reviews of the device to see of this problem is common of just single cases ..

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[M.Noury]

Try a factory reset.
Facebook was keeping logging me out and issue resolved by a factory reset

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[bablo86]

Try a factory reset.
Facebook was keeping logging me out and issue resolved by a factory reset

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But if I did that , I will lose all my data and I will be have to transfer it again , right

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[tsiglas]

But if I did that , I will lose all my data and I will be have to transfer it again , right

Sent from my SM-G965F using Tapatalk

Yes you will loose all your data...

Here in Europe Exynos version in a Greek mobile forum we are 3 people with the same Fingerprint problem... So this must be firmware bug and not hardware...
Try this and see how it going...
Go to Fingerprint settings, desable Fingerprint gestures, delete all Fingerprints, restart phone, go again to Fingerprint settings, put 4 Fingerprints (I put 2 times the same finger for left and right hand), check if works, restart phone, go to dialer and call "*#0*#" service menu, go to sensors, Fingerprint and click on normal, when finish (all "pass") go back, restart phone and check if everything is OK.... There's be 1,5 day without having any problems

 

[irenic]

Any one still facing the issue after disabling fingerprint gesture?

 

[t-shock]

Yes you will loose all your data...

Here in Europe Exynos version in a Greek mobile forum we are 3 people with the same Fingerprint problem... So this must be firmware bug and not hardware...
Try this and see how it going...
Go to Fingerprint settings, desable Fingerprint gestures, delete all Fingerprints, restart phone, go again to Fingerprint settings, put 4 Fingerprints (I put 2 times the same finger for left and right hand), check if works, restart phone, go to dialer and call "*#0*#" service menu, go to sensors, Fingerprint and click on normal, when finish (all "pass") go back, restart phone and check if everything is OK.... There's be 1,5 day without having any problems

4ο άτομο από Ελλάδα με το ίδιο θέμα

Hope it works tho
Edit: It works for now

 

[Rakrvd]

I am from dubai using 128 exynos version. Having the same problem with fingerprint sensor.

 

[justingraaff]

South Africa, 128gb same problem

 

[lynxbell01]

România...the same problem

Trimis de pe al meu SM-G965F folosind Tapatalk

 

[liam04]

hi
Same problem here in france with exynos 64go one

 

[robeeerto]

galaxy s9 problem with fingerprint reader

Hi,


I also have a problem with the reader. What time does it stop working. resetting the factory settings does not help. You will have to go to the Samsung service

 

[farhanzs]

Hi,


I also have a problem with the reader. What time does it stop working. resetting the factory settings does not help. You will have to go to the Samsung service

I think its more of software related issue and needs an update. For the moment, just disable the fingerprint gesture it should work fine.

 

[xof9999]

I confirm that. I had the issue yesterday, have disabled finger print gestures and everything's fine so far...

 

[robeeerto]

I think its more of software related issue and needs an update. For the moment, just disable the fingerprint gesture it should work fine.

hi, there's a dual sim sgs version of 9, 64 GB. the reader works as he wants. it works a few times and in a moment it stops working. over and over again. I restored the factory settings and it started working but after two hours it stopped working again. Updates are currently being made.