Since this is the Insights discussion, I have a unique problem I haven't seen elsewhere on this forum - if this is the wrong discussion group, apologies - any advice would be great!
My gf and I both ordered Note 20 Ultra 5G phones. Mine works great, I bought it outright; both ATT models.
She financed her phone through Samsung and traded in a Note 8. When we booted up her Note 20 Ultra, it loaded up Samsung Device Insights, which is attempting to track her use and is a persistent app that she can't close. Further, she can't perform a factory reset.
She never signed up for insights. She used an education discount through ID.me for 7.5%, and received a trade in amount for her Note 8. That's it. No where, anywhere, did she agree to be part of the insights program, and not discount was associated.
I've called almost every number at Samsung, and very few people know what the Insights Program is. When I finally found someone familiar, they told me there is no phone number that only e-mail works. I have emailed
[email protected], and she has responded directly to the app/customer service email (at that same address) to get the deactivation code. The app says she is part of "program 11." They responded with a confusing message that said "she has returned and opted into the insights program by using the same discount code" (almost verbatim). She was never in the program for any of her devices!
I CAN get the app to disable and uninstall, and I can disable KC agent, etc. all using ADB, but I'm concerned her name is erroneously on some list it doesn't belong on. She is paying almost full price for this thing, less the discounts I mentioned above - so this is ridiculous. Any suggestions/pointers/contacts I should try? It seems pointless to return this perfectly good phone just to get her off the list.
