Samsung Insights discussion

[davej948]

That email is the only contact given to us in general. I do know someone on here said they received a voicemail from someone at the Insights program so I don't know if they were given a number to call. Maybe someone else has other contact info, but for most of us at least, it's just the email you already have.

This is really strange. Did she try to put any random discount codes in from the internet, even if they didn't work?

My only thought otherwise of how this may have happened is that someone at Samsung input the wrong IMEI or serial number into Knox config. That's how the phones are identified to be configured for the Insights program. The phone info is input in the Knox configuration database to be assigned the Insights configuration upon setup. Someone might have scanned the wrong box or made a typo if it was manually input.

I'm not sure what you put in the email you sent them, but try sending them a copy of the invoice showing there was no discount code applied.

Thanks - we have both sent emails to that address including the IMEI numbers, and fully explaining the situation. All we have gotten back so far is that strange response showing that "she already signed up". But she didn't at all. The samsung website was awful at applying any discounts, but like I said, the only one she got was a 7.5% education discount from ID.ME (i used a military discount through the same source and mine is just fine). I have a feeling you're right about the IMEI - the crappy part is, this could be solved with a single phone call, I'm certain of it, yet I am really getting the stiff-arm and/or the run-around from them. We will continue to be patient for a reply but the clock is ticking while she decides if she wants to return it.... thank you again.

If anyone else has any other ideas we would appreciate it. Our last ditch efffort is to Tweet about it.

 

[zimgir124]

Thanks - we have both sent emails to that address including the IMEI numbers, and fully explaining the situation. All we have gotten back so far is that strange response showing that "she already signed up". But she didn't at all. The samsung website was awful at applying any discounts, but like I said, the only one she got was a 7.5% education discount from ID.ME (i used a military discount through the same source and mine is just fine). I have a feeling you're right about the IMEI - the crappy part is, this could be solved with a single phone call, I'm certain of it, yet I am really getting the stiff-arm and/or the run-around from them. We will continue to be patient for a reply but the clock is ticking while she decides if she wants to return it.... thank you again.

If anyone else has any other ideas we would appreciate it. Our last ditch efffort is to Tweet about it.

You said you were able to disable the app ADB,correct?
I believe that if you were able to do that it shouldn't be tracking anything she does now, so if I were you I would just keep emailing them about it and just keep using the device.

If they put the IMEI in wrong then maybe they will notice it at one point and start emailing the person its actually supposed to be for and that person will get it corrected.

 

[Barzoverbeats]

Hey everyone, I received my Note today (along with a T Mobile SIM card) and I was wondering if I should take the T Mobile SIM card out of the phone that I'm currently using or use the SIM that arrived with the phone? Any help would greatly be appreciated.

 

[rbgrbg]

Hey everyone, I received my Note today (along with a T Mobile SIM card) and I was wondering if I should take the T Mobile SIM card out of the phone that I'm currently using or use the SIM that arrived with the phone? Any help would greatly be appreciated.

Use your old SIM or you will need someone from Tmobile to transfer your number to the new SIM.

 

[davej948]

You said you were able to disable the app ADB,correct?
I believe that if you were able to do that it shouldn't be tracking anything she does now, so if I were you I would just keep emailing them about it and just keep using the device.

If they put the IMEI in wrong then maybe they will notice it at one point and start emailing the person its actually supposed to be for and that person will get it corrected.

Thanks - this matches our thoughts. From what i can tell, everything about the phone except the color (she got bronze, I got black) is identical to mine, down to the software build, etc. When I finally disabled KC Agent through ADB I was able to disable and then uninstall all of the offending apps. The primary issue is that with the IMEI set to install Samsung Device Insights, if she chooses to ever factory reset the phone (not likely), it will reinstall all those admin locks again and we will have to uninstall using ADB. It's only 3 lines of code though. She's lucky there are nerds like us out here. Thanks for your insights (no pun).

 

[t8xan]

Did anyone else get a text message from Insights? When I took too long to use the code; the email had gotten lost in my spam folder, and I didn't see it until the text. This is the first time it's happened for me, or anyone I know in the program.

 

[Saketh123]

Did anyone else get a text message from Insights? When I took too long to use the code; the email had gotten lost in my spam folder, and I didn't see it until the text. This is the first time it's happened for me, or anyone I know in the program.

These guys are getting super pushy lately. I remember those days where they gave out devices for free and didn't care about sending reminders or repeated mails telling you to buy the phone. I also recall someone else saying they called them up. Their 50% discount thing is getting on my nerves tbh, I was looking forward for the Z fold 2 study at 70% discount + trading in my Note 10+ but looks like that's not gonna happen.

Sent from my SM-N975U1 using Tapatalk

 

[rbgrbg]

Did anyone else get a text message from Insights? When I took too long to use the code; the email had gotten lost in my spam folder, and I didn't see it until the text. This is the first time it's happened for me, or anyone I know in the program.

Yeah, they texted me when I waited till the last day to order.

 

[pre4speed]

Thanks - this matches our thoughts. From what i can tell, everything about the phone except the color (she got bronze, I got black) is identical to mine, down to the software build, etc. When I finally disabled KC Agent through ADB I was able to disable and then uninstall all of the offending apps. The primary issue is that with the IMEI set to install Samsung Device Insights, if she chooses to ever factory reset the phone (not likely), it will reinstall all those admin locks again and we will have to uninstall using ADB. It's only 3 lines of code though. She's lucky there are nerds like us out here. Thanks for your insights (no pun).

I was the one that received a call and voicemail from Samsung Insights. This is the number on my voicemail. I did not call it back, instead opting to email with them to the email you're already using. Maybe try this number and see what happens? Good luck, you're in a very unique situation.

 

[davej948]

I was the one that received a call and voicemail from Samsung Insights. This is the number on my voicemail. I did not call it back, instead opting to email with them to the email you're already using. Maybe try this number and see what happens? Good luck, you're in a very unique situation.

I appreciate this! For everyone's info - this number is just the general samsung phone number: SAM-SUNG = 726-7864. This number doesnt get you through to the Insights Team. We received an e-mail today from them, saying they would look into it. Of course, no phone number. They have responded to about 2 out of 5 messages we've sent. Not an impressive record for customer service.

I've called several other numbers, but nothing gets us through, and no one knows anything about "Samsung Device Insights" the app, or the Samsung Insights Department. I have no idea how to elevate this to a higher corporate level to get their attention, so I'm just continuing to email them often.

 

[usuki]

Ordered N20 ultra white on 18th, have not received yet. Anyone in same boat?

 

[Drewski_1987]

Ordered N20 ultra white on 18th, have not received yet. Anyone in same boat?

Me unfortunately

 

[Barzoverbeats]

Is there a way to remove or hide the Insights notification from the status bar?

 

[cheetablaze]

Is there a way to remove or hide the Insights notification from the status bar?

Nope, welcome to the next 12 months being constantly reminded that they will know every time you visit PH dot com LOL.

On a side note if you need to contact the insights team I would do it now, I sent them 2 emails yesterday and they replied both times within 30 minutes. That alone is like winning the lottery.

---------- Post added at 07:09 AM ---------- Previous post was at 07:04 AM ----------

Did anyone jump on that 70% off A50 phone back in early August? I should have done it, my son's S7 has finally died. I emailed them to see if that survey is still active and nope... SOL.

 

[sleepwlk78]

Is there a way to remove or hide the Insights notification from the status bar?

This worked on the Note 10. It gets rid of the icon on the notification bar at top but still shows when you pull down the notifications. I hate having icons on my notification bar so I was happy with the solution.

Go to Settings, Apps, scroll to and select Samsung device insights, select notifications, tap SAMSUNG DEVICE INSIGHTS, tap notification style, change to silent and minimized. The little icon up top should disappear.

Sent from my SM-N975U using Tapatalk

 

[usuki]

Me unfortunately

I have seen on slickdeal some reported getting $200 samsung credit for delay, have you got anything? I have not.

 

[Drewski_1987]

I have seen on slickdeal some reported getting $200 samsung credit for delay, have you got anything? I have not.

Me either

 

[t8xan]

I have seen on slickdeal some reported getting $200 samsung credit for delay, have you got anything? I have not.

Can you link or dm me the thread? I also haven't received my pre-order, it keeps being pushed back.

 

[pre4speed]

This worked on the Note 10. It gets rid of the icon on the notification bar at top but still shows when you pull down the notifications. I hate having icons on my notification bar so I was happy with the solution.

Go to Settings, Apps, scroll to and select Samsung device insights, select notifications, tap SAMSUNG DEVICE INSIGHTS, tap notification style, change to silent and minimized. The little icon up top should disappear.

Thanks, I had forgotten how to hide it. Do T have it hidden on my tablet that's in Insights cuz I'm not looking at it 24/7 lol

---------- Post added at 05:34 PM ---------- Previous post was at 05:33 PM ----------

Ordered N20 ultra white on 18th, have not received yet. Anyone in same boat?

I was waiting forever too. Same phone. I wrote them and got someone involved, idk who and received mine Tuesday.

 

[t8xan]

I was waiting forever too. Same phone. I wrote them and got someone involved, idk who and received mine Tuesday.

Did you use the insights email to contact them?