Damn. This is really pissing me off, I am looking to trade in my device and have already extended the deadline to trade it in. The older method to remove insights where they gave you a password to manually deactivate and remove the app, seemed to work fine. This new method of pushing a "deactivation" profile is garbage.On the same boat with you. They put my S20U on the deactivate profile. This is total BS. They should completely remove the device from their Knox server. Otherwise, the insights app just keeps reinstalling. My wife had the same problem with her tablet, but eventually they did the right thing and removed the device after 100000+ emails. I am done with insights after this. Keep emailing them.