I received the following email from Samsung CS this morning. Samsung had originally stated my trade in didn't meet their criteria and billed me $175. Apparently they have changed their criteria. This was the $200 trade in deal from June.
Dear Customer,
We are writing regarding the Trade-In Order you have recently placed. Unfortunately, your Trade-In Device had been rejected and you were charged. We have made changes in the evaluation process of Trade-In Devices and your phone has met the new requirements. We are refunding the amount you were charged and it will take 5-7 business days for the credit to show up on your original payment method. The specific information for your order is as follows:
Order#: (Deleted)
We value you as a loyal Samsung Customer and sincerely apologize for any inconvenience caused.
Samsung Customer Care
Dear Customer,
We are writing regarding the Trade-In Order you have recently placed. Unfortunately, your Trade-In Device had been rejected and you were charged. We have made changes in the evaluation process of Trade-In Devices and your phone has met the new requirements. We are refunding the amount you were charged and it will take 5-7 business days for the credit to show up on your original payment method. The specific information for your order is as follows:
Order#: (Deleted)
We value you as a loyal Samsung Customer and sincerely apologize for any inconvenience caused.
Samsung Customer Care
