Since days ago, my s8 has been randomly restarting throughout the day. Yesterday it started going off and will not turn on unless I do force restart (Vol down + Pwr). I have tried restarting in Safe mode, Clearing cache Partition and I even did a total factory reset.
This morning the Iris sensor even stopped working. Please what do I do?
Sad to hear this. Some pointers if it could help you.
- Do you know what is the last operation you did just before this problem started ? Was it an update ?
- Does the restart become less frequent after you wipe the cache ?
- Is it heating up just before the restart happens ?
- Dial *#0*# .. and check for IRIS Scanner and other sensors and see if all is ok.
If you are on warranty, Take it to the service center ASAP.
Regarding Updates, Please do it only via Smart Switch
Take it to the service center and ask them to update it. They should charge you a mere 4$ equivalent if not in warranty